Mr Sweeper Sales & Repairs

Do NOT, if you value your home and your sanity, frequent this horrible establishment. My mother bought a vacuum there in what turned out to be the last year of her life. It was an Oreck, and a floor model. The model broke several times over the course of the year. It failed, finally, in late December, and I took it for repair on Jan. 2, 2015. I am still waiting for it to be returned. THIS IS UNACCEPTABLE.

Just had a great experience with Mr. Sweeper Sales & Repairs! Drove there from the South End of Boston and walked in off the street with my old vacuum. The salesman figured out the issue in under one minute and fixed it right on the spot. He gave me some tips regarding maintenance and charged me $ 13. I was in and out of there in less than 15 minutes. How can I not give them a strong recommendation. If I have issues in the future I will be back for sure.

I brought my vacuum cleaner to be repaired today. The retractable cord was stuck. A very nice young man brought it in the back to take a look at it. He returned in less than 5 min. And had fixed the problem. He told us a better way to hold the cord so it wouldn’t happen again. He could have kept it, then charged us for a repair. We wouldn’t have known. I really appreciated his help and advice. But I especially appreciated his honesty. Something you don’t see often often enough. As a result, I would highly recommend this company.

Took our bag-​less Dyson canister in to troubleshoot an floor attachment power problem. We were told pretty fast and at no charge it’s not worth repairing and to buy a new vacuum. We were then directed to the large selection of vacuums for sale at the store.
I declined to buy a new vacuum and I was determined to fix the power issue myself. I should of done this first. (MY BAD) I called Dyson and they recommended taking apart the floor attachment (two big simple screws) and cleaning out the rollers of junk, string, and dog hair.
I did what Dyson suggested and put it back together (took under 10 minutes) and the vacuum now works fine.
Dyson’s toll-​free number is awesome. they pick up right away and will troubleshoot problems with you on the phone.
This appears to be a case where Mr. Sweeper Sales & Repair was more interested in the Sales than the Repair. Boooo!

Excellent service. I have an old Miele vacuum that needed a new switch and belt. I had expected to have to order the switch, be without the vacuum for a week or two and pay big bucks. Mr. Sweeper had the part in stock and did the work in a very short time while I waited. The price for these was way below what I had expected to pay. Great to have such great timely service and support a local business. I will be back for all my needs. Thanks! I highly recommend Mr. Sweeper to anyone in the greater West Roxbury area for purchase or repair.

Mr. Sweeper’s store is a throwback a different era, but with today’s technology and sensibilities. The shop itself is small, with a surprisingly robust selection of quality vacuums (Oreck, Dyson, Miele, etc), sewing machines and accessories (vacuum bags, bobbins, thread) available for purchase. The prices seemed quite reasonable to me, and I’d definitely check them out instead of some big box nightmare if I needed a new vacuum or knew how to sew.
They do repairs on those items as well, which is probably why most folks come in. We brought our Oreck in after someone (let’s not place blame, people) accidentally vacuumed up a cat toy while trying to «push it out of the way» with the vacuum. Whoopsey. Anyway, we called Mr. Sweeper and he told us to bring it by whenever. So we rolled in on Saturday morning and were immediately greeted by Mike. He gave the vacuum a once over, turned it on and said, «As you can tell, that sounds pretty bad,» and determined that the toy was lodged way up in there, probably affecting the motor. The repair was going to day or two, so we left it for the weekend. By Wednesday (Tuesday was a holiday) it was all set. Mr. Sweeper did a tune up, since the 3+ year old machine had not ever had one, replaced the worn out belt, cleared the blockage and fixed the motor. He even put in a fresh vacuum bag! It was a little over $ 50, which was the same as the diagnostic fee the Oreck store was going to charge. And the vacuum works great now. It even smells good, which I don’t understand but I like.
Parking on Centre St. in West Rox can be harrowing, so if you don’t see a spot, pull down one of the side streets. There is always parking available. Don’t be one of those selfish jerks that double parks on Centre.

Took a Dyson in that had lost it’s suction a couple of weeks ago. The owner (at least I assume that’s who we dealt with) was very friendly. I thought we would have to leave the vacuum and pay a $ 90 diagnosis fee like I have seen with other vacuum repair shops, but the vacuum was immediately taken out back, and then returned to us with 5 minutes. He said it had a clog in the hose and he cleared it — NO CHARGE!
We had also asked him what it would take to fix the brush bar. He totally helped us out by pointing us to Dyson since the vac was under warranty. He said to call their 800 number report that he had seen the vac and that it needs a brush bar and for them to fax the work order to him. Sounds easy enough… and FREE.
We will definitely be calling in that work order with Dyson and ensuring that Mr. Sweeper gets the business.
What a surprisingly pleasant experience.

I have brought multiple sewing machines in for repairs over the last few years, and have never had anything but an excellent experience!
Mike who works there is so honest about the work that needs to be done, and knowledgeable about how to do it. Every repair has been done before the estimated completion date.
I highly recommend this Mr Sweeper location.

Went there for a small replacement item and left with a «doctorate» in vacuums. Embarrassingly, it was very interesting to «earn» and i asked lots of questions along the way. yay domestication. (i held off for a long time on domestication).
PS. They have replacement parts for everything but to save yourself the time, figure out the model number of the part you need and call to see if they have it before going there.
Don’t tell anyone but i already know which vacuum I want when my 50 $ vacuum kicks it… oy…

I went here recently to get a wet vac fixed and they were very professional and clear about costs and timing. They actually got the vacuum back to me in about a day and a half which I really appreciate.