Kane Cleaners

Still a fan… for the most part. One big change since my last review is that Kane now sends out shirts for laundering to a place in Brockton. I’ve had a couple of problems since they stopped laundering in-​house, but all issues were quickly resolved. Turnaround remains slow. If I need something quick I go to Dependable Cleaners which provides same day service if dropped off by 10 a.m. My strong preference is to patronize Mr. Park’s business. One thing that hasn’t changed in 5 years is the price; still $ 2.13 with tax per short. That’s 33% less than Dependable. Horses for courses, as they say.

Excellent customer service and quality cleaning. I am always greeted by name when I enter. It’s a pleasure to receive this type of service. Higher end establishments could learn a lot from this small independent business. I have had alterations done and they are always done correctly at a fair price. Highly recommend!

I use this place regularly for dry cleaning and wash and fold, as well as alterations. They are super nice and do a good job on all three. The wash and fold is a really good deal. Two two comments I have: Sometimes the wash and fold smells a little funky (I’m thinking a dryer smell) so I always have them use fabric softener and that takes care of it. As another reviewer pointed out, they are a little slow, but other than that they are great. They are also just very nice and service-​oriented. They always carry my laundry to the car, and take time to go over mending jobs to make sure they’re done how I like.

The tailor I usually go to was on vacation, so I brought 2 suits into Kane’s for tailoring. The gentleman measured me (I was getting pants shortened, and the waist taken in), and suggested I shorten the sleeves of the suit coat. He pinned the sleeve up about ¹⁄₈^th of an inch (maybe). I said I think the sleeve are OK, but he left the pin in the sleeve (on both jackets). I got my ticket for pick up, and, after leaving the store, I noticed that there was no price on it. I also could not understand any of the notes written on the ticket, but I did not think much of it. I def should have looked at the ticket in the store and asked for explanations of each note, but I did not; totally my mistake. I went I today to pick up my suits, and I was told the total cost was $ 110! I asked why it was so much, and explained that I had 2 suits tailored a few weeks back at my regular spot (same exact needs to the suits) and it cost $ 65. The kid at the counter said he did not know and would ask. He asked an older woman, and she answered him in a language I do not understand. The translation was that the sleeve alterations were what drove the cost up so much. I explained how I thought the sleeve did not need any alteration, but I got no answer. I asked why there was no price on the ticket when I dropped off the suits, and I got no answer. I paid the $ 110 and let them know that would be the last dime I ever spend at Kane’s. The kid at the register was very apologetic, but the woman he had conferred with was borderline barking at me (in a foreign language) when I was explaining that I would not be back as a customer. I own my mistake of not asking the questions before leaving originally, but the «service» Kane’s provided is atrocious. Funny side note to this story, as I am pulling away from the storefront, I see a decal on the door that says «We Care.» I could not help but laugh from the irony!
Bye bye Kane Cleaners! Never doing business with you again!

I love this place. They are always extremely friendly, and after dozens of visits I have never had a bad experience. They succeeded in removing PERMANENT Sharpie marker from my favorite shirt, so I can only assume that they have sold their soul at the cleaning crossroads. When they work late they often leave the door unlocked and the OPEN sign lit well past their posted hours. Honestly every single time I have been here the customer service has rated six stars.

Been there 4 years already. Service has been excellent.
I think they do a great job and always recommend others to go.

I dropped clothes off on Monday. I knew I would have to send someone to pick them up, so I paid for them. I even told the lady this. Got my receipt, and left. Today, the person I asked to pick them up for me when to get them and they told her I had not paid.
I called to ask about this, as my bank shows I was charged. I called and received so much attitude, from the lady who answered. She told me she was the one who rung me up, but that she sees so many people she can’t remember. After giving her the exact information that was on the receipt that the person picking up the clothes had, she said I was all set. She could suddenly see where I had paid!
She also acknowledged that I had been charged for items I had not dropped off.
I told her of my frustration with needing the clothes, thus paying in advance. She curtly told me, I could come and get my stuff!
Terrible customer service. I will never step foot in there again. And I live a block away. Zoots, here I come!

This place has been ok in the past, if not a bit overpriced, but my customer service experience today was bad enough to not only merit a single star, but actually got me to finally create my own Unilocal account and post my first review.
Kane’s cleaners was cleaning one of my best suits, but yesterday, I got a call telling me that all of the buttons on my suit had broken. I went in today to see what they were going to do to fix the situation and found that they had replaced all of the buttons — so far so good, but then they charged me full price for the cleaning service and acted like they had done me a huge favor by spending 8 dollars on replacement buttons. I then noticed that the cuff buttons were badly misaligned. When I pointed this out to the owner, He tried to push the buttons so that it looked like they lined up and thought it was ok. I then noticed there was a big stain still on the arm of the suit. After a bit of or arguing, finally he agreed to fix the buttons and the stain. 6 hours later I go back to pick up and the buttons still aren’t right. I had to take the suit at that point as I need it for Monday, but I’m supposed to go back next week and he’ll try to fix it again. At this point they should have refunded the 13 bucks for cleaning the suit, but I’m not holding my breath as they seem totally inept in the customer service arena.
These guys must survive on inertia given the other reviews and my experience today, but they’ve now lost the hundreds of dollars I’ve been paying each year for dry cleaning.
Bottom line, if you do decide to go here, don’t trust them with anything you don’t want to get messed up, and if they do hose up the job, don’t expect them to make it right.

I had a bad experience. Brought in a coat and asked them to replace the little tab on the zipper. They replaced the whole entire zipper without calling me to authorize the repair, which cost more than I paid for the coat. I ended up paying less after offering to leave the coat behind. I will not be going back.

Horrendous. Butchered my shirts: they are stained, wrinkled, and totally messed up. Will never return.

I have been going to Kane’s for 5 years and never had a problem.

A neighbor spoke very highly of this place as I was complaining about another dry cleaner in the village. She talked about their prices being lower, but their service being stellar. Turns out the people are extremely pleasant and knowledgable, and the prices are a LOT less than the last place I used.
I agree about the slip thing. They do take a long time to find your stuff if you loose your slip, kind of antiquated. However, their prices are behind the times too, so i’ll keep my mouth shut, save my slip and smile when my bill comes in lower than the other places around town. :)

Unfortunately, I have to give Kane a mixed review – unfortunately, b/​c the guy that runs the place is so friendly and genuinely seems to care about his work.
First time I went in I thought I would take a chance and had about 5 pairs of pants hemmed and a dress altered. The tailor/​owner was very patient and spent lots of time with me. Unfortunately, the dress was not altered the way I requested when I came back in. Apologetic, Mr. Park (I think) had his wife correct it, and though it was the way I wanted it when I came back again, the buckles didn’t fall in the right place. And the prices were pretty high.
Gave it a 2^nd try recently and the things I had cleaned were not completely clean. The best things are that they are willing to expedite orders and they are very nice, so if you have some clothes you want cleaned fast, which are not obviously soiled, Kane is a good place to go.

Everyone is very nice at Kane’s Cleaners. But its a bit behind the times. You absolutely cannot lose your slip and your clothes will be lost forever (or it will take them 30 minutes to find it). It is reasonably priced. Parking can be a bit of a nightmare, but they do a great job so its worth it.