TSP Bakeshop

I really wanted to give more more stars but I just can’t bring myself to.
First off, the positive. I’ve tried several of their baked goods (even gluten free stuff) from farmers market, and several coffee shops that carry their baked goods. They are quite tasty. I highly recommend them.
Now for the reason for 2 stars. Their customer service is really lacking. I don’t know if they are overwhelmed. (I know they have a lot of wholesale orders) or what it is but it’s really too bad.
I called to order a cake, and I did get a call back and placed the order. Their shop is adorable, as I got to see it when I picked up my order (when I was there the gal there mentioned the hoped to open again in January… To my knowledge they are not)
The cake was absolutely adorable. My son absolutely loved it. The problem came when we ate it. The cake itself was great. We got a simple chocolate and it was good. The problem was the icing, it was bad. Really bad. It was buttercream, and tasted just lurk a stick of butter. I think somehow the sugar got left out. A mistake.
I called the next day (they never answer phone) and left a message with my name, number and the issue with the cake.
I never got a call back.
I decided to try and order another cake and give them another try about a month later for another one of my boys birthdays. I called three times and left two messages. I never got a call back.
So, needless to say I moved on to another bakery. And they did a spectacular job. So from now on I will order from them.
I wasn’t expecting a refund or even a discount to my next order… Just a phone call.
Really disheartened about the customer service … And when you are a local small business that is key!
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I’m not one to eat healthy but I got gluten free peanut butter cookies and now I have to go back at least once a week. I also had the almond croissant, the cheesecake in a jar, and their chocolate sea salt caramel tart, all of which I could eat until I got sick and then keep eating. If you want fantastic baked goods, go here!

Ordered two cakes for a bridal shower. I gave them just the shower theme and let them take it from there. The cakes turned out amazing! The decorations on the cake were perfect and so delicious. The servings per cake they estimated are very large pieces so we had plenty of cake. They did a great job. Will go there for my next party!

TSP BAKERY REVIEW: I found it interesting that my review has been removed. I spent a great deal of time composing an honest review, both with my positive thoughts about tsp bakeshop as well as some suggestions I felt could benefit this new shop & hoped the owner/​employees might consider them. My wish was to continue to support them as I felt they had the potential to be a wonderful addition to W. Richland as well as the Tri City community but lacked warmth, both in atmosphere & personal service & the baked good needed to be fresh, contrary to my several experiences, hoping I had always been in on an off day. A bakery business can’t afford to have too many off days. Since tsp bakery has dishonored my review by removing it, I will no longer be a customer & will not be willing to encourage others to give them a try.

The shop is immaculately clean and bright, really cute. It’s kind of a strange layout when you first walk in because the back is just empty.
The baked goods are A-​MAZING! Marionberry scones, handheld pies, sandwiches… all fabulous. Their cupcakes are great and so much better than other bakeries around who’s cupcakes are all frosting. TSP’s actually have CAKE, and it’s awesome!

I have blessed in life with being gluten free, so finding a gluten free pastry is near impossible in the tri-​cities. I got the gf peanut butter cookie there and it is by far the best gf, if not regular cookie I have ever had. My husband and I go in as often as we can to get one.
The store is super clean and homey feeling. They are a new store so there isn’t too many pastries in the cases but everything my husband has tried is great! It’s a good location for west Richland which makes a nice walk if you live near by!
Everyone should try and support local.

Mixed feelings about this bakeshop. I wanted to give it 2 stars originally but talked myself into that extra star because I support local businesses and bakeries and if they are both– wahoo!
I liked that the store was clean and bright and had good hours. I liked the selection of the baked goods although the store space is quite long and narrow so it feels like you’ve seen everything for sale right after you step in the door. Maybe put something in the back to create a little bit more of a cozy atmosphere? They had probably 12 – 15 different selections but it felt fewer than that.
I think the employees could use some help with their customer service, though. The gal who helped me did not want to discuss the baked goods or give recommendations of what to try. She didn’t offer to heat the ham and cheese croissant even though there were microwaves and toaster ovens along the back wall. And this is what got me– after assuming we wanted our pastries to go (even though my children had already sat at a table), she placed my ham and cheese croissant on top of a frosted and decorated cupcake in the to-​go box. Yep, right on top. Thanks.
See why I wanted to go with 2 stars? It was an unimpressive visit to say the least. Good luck to them.

I went there today, as they just opened yesterday, and had to say I was happy that they are in the neighborhood. We got 2 Quiches, 1 scone and 1 muffin, and all were amazing. Will definitely be back!

Friendly staff and great service. Best quiche I’ve ever had and they serve Roaster’s coffee! Definitely will back!