PC Professor

I own a laptop that was experiencing a power supply issue. Purposely trying to spend locally (vs Geek Squad, etc…), I chose to take it to PC Professor for diagnosis/​repair. Based upon previous visits their several years back, I was hopeful it was a worthy choice…
Unfortunately, I can not say this was indeed the case. 18 days (!!!) after placing it in their care, said laptop was finally available to be returned to me. My service experience during those 18 days was highly lacking to say the least…
To the point, I would best surmise that their in-​house service team is quite under-​staffed — with their primary tech Dave being on a series of near endless home/​office service calls. Now, I will give Dave credit where it is due — he most assuredly IS a highly capable & knowledgeable technician, no doubt. However, he is stretched waaaaaay too thin from what i can best extrapolate from my experience. Unfortunately, the remaining «techs» I dealt with in Dave’s frequent absences were none too impressive (& I’m being kind…) & ultimately my dealings with them consistently ended in further frustration & nothing more.
Add to that one simple thing. I am a LONG time member of the Service Community & place an extremely high value upon basic Customer Service principles. It is in this particular endeavor where PC Professor failed most miserably. Specifically:
Of approximately 20 promised return/​follow-​up phone calls, I received a mere 5.
Strike One.
Organize your tech department better, PLEASE! Particularly in communication among your team members. They represent your business on the «front lines» if you will & the customer should always be made to feel like a priority (that is, if you value repeat business & recommendations to others…). In my instance, I most assuredly did NOT.
Strike Two.
In my field of business, when we «drop the ball» service-​wise, we practice a simple & effective measure immediately. Namely, ***Service Recovery***.
My laptop was in their hands a good 5 – 7 business days longer than it should have been given the ultimate solution — a replaced motherboard. Which I thankfully priced out ahead of time on the manufacturer’s website. Saving myself around $ 100 over the part price quoted to me from them/​their parts supplier. I insisted they use my option of course. But should I really have had to at all??? But back on point, I’d posit Service Recovery was well warranted in my case — at the ~very~ least an apology. Sadly, neither was offered nor inferred in any way.
Strike Three, you’re OUT.
My best wish is they get their priorities in order & make their tech department a more efficient, informed & organized affair for those who bring their gear in-​house for service. Until such a time however, «let the buyer beware» as the saying goes…

Hello everyone, I wanted to tell you about my experience with this school.
I went to PC Professor the first time in 2011 in Boca Raton for the Network + class. With the help of good instructors and hard work on my part I passed the test the first time.
Now I have just finished the CCNA class at the West Palm campus. I am not ready to test yet but I found the same good experience as in 2011. The instructors, knowing how difficult the class is almost coerced me to sit the class through again, which I think is very professional and a good idea. They will charge me $ 150 admin fee, which is fine to be able to sit a 10 week class out.
I will recommend this school to anyone serious about education. It is hard work, but the job offers are already coming in.
PS-​I came from Texas to go here.