Knight Corporations

Don’t expect to show up. Called to make an appointment to come out and diagnose an electrical issue after having had an appliance repair man determine there was an issue with some of the electrical outlets not the appliance itself, as the breaker kept tripping. I called and explained the issue and made an appointment three days in advance to have someone go out and diagnose the issue. Spoke to the service manager who said they would call before coming on the appointment day. Received a call from my tenant on the appointment day saying he received a call from the technician telling him there was no point in coming out since the appliance was working. I then called to inquire why no one went out to the residence to address the outlet issue and got a very careless attitude after speaking to what I was told was the service manager, who basically told me that there was no point in coming out since the appliance was working. I tried explaining to him again what the issue was with the outlets not the appliance… however he just couldn’t seem to get it, instead wanted to debate over the phone but then told me he would be happy to go out there… well yea that’s why I made an appointment in the first place… was to go out and determine the problem not call and make a determination via telephone. No thanks, if this is how they do things before they even go to a residence, I question their workmanship and reliability.

Quick, honest & reliable service. We are so thankful for this company. When we call they arrive promptly and are equipped to handle everything. And they do it with a smile! Thank God for them today when our water heater controller blew and the house was full of smoke, they showed up and diagnosed the issue in minutes!!! Oh and had the part in their truck, we didn’t have to wait days! Thank Tito & Jeff :-)