Fix my PC Store – West Palm Beach

All around excellent company. I was always informed as to what the status of my PC repair was and it was fixed promptly. This company went beyond my expectations. Highly recommend.

This is a very dishonest and poorly run business. All the reviews I’m reading are the same as my issue. I dropped my computer off so they could repair an issue with the wireless mouse. Didn’t hear back from the for 3 days. I called and let them know I think I knew what the prom was because I tested the wireless mouse on another computer I have at home and it didn’t work so I connected a wired and it worked. They still charged $ 40.00 and when I picked up my computer because they lied about the diagnosis it did not turn on at all. They first said it was a bad power supply and then said it was the motherboard. I have filed a case with the BBB but I don’t know how much good it will do. I’m certainly going to post this very negative experience and criminal business on social media to warn everyone of this incompetent business!

Using the internet and self help tools from Dell, I had self diagnosed that the problem was a motherboard failure. I told that to the tech, and indicated that I would have the motherboard repaired if the costs weren’t too high. Was advised that I had a top end chip (i7) and it would be worth fixing. A few hours later they confirmed the motherboard was bad but said that it would cost $ 500 for a new board plus $ 179 labor, more than a cost of a new PC.
So, I wasted $ 40.

Moto: «Recycling Buyback, We buy & recycle old computers.»
Website description: «Fix my PC Store offers to buy your old computers so that we may recycle and refurbish the parts to be used in other products. Currently, we are only offering buybacks on computers dating back to the Windows Vista operating system.»
I call BS, I was trying to sell my computers/​parts for little money so I can buy a new motherboard for my newly built computer. But do to ‘management’ they can’t buy the parts I had because ‘the parts don’t have a warranty’ on the items. Why would a 2008 computer part have a warranty still? I would simply would have taken $ 10 per part so they can recycle them so I don’t have to haul these parts around anymore, but nope… do to ‘management’.
Lastly, how about when you create a website include ALL the details without having people waste gas in order to find out that you can’t solve their problem. Best of all there aren’t even that many PC stores in the West Palm Beach area, maybe one or two stores (include this store), shouldn’t you be better than this? Now my best bet is to sell these parts on eBay or Craigslist.
I will NOT be going to this PC Store anytime soon. You have failed the city.

Sorry am not happy with results had redo the work I paid to get done had my Computer 3 days and had 3 different people doing work it seemed no communication between them except the price I was charged!

Excellent service. Rapid turn around. They did exactly what they said they would and could do. Thanks!

Literally the most useless place I have ever been to. My boyfriend and I bought parts to build a computer but were having trouble with booting it up. We brought it here hoping a pc repair store could help us figure out the issue – they told us everything we already knew and offered to buy a higher power source. It took 2 days for a diagnostics and the third day we stopped in to pick up the graphics card and was asked: «why don’t you just take all of these parts back, since they’re new, and exchange them?» ok that is not what we wanted to do at all but we ended up taking the computer back and wasted the 40 $ spent when dropping it off.
We took the computer home and ended up figuring out the issue ourselves. Thanks, Fix My PC! For taking 40 $ away from us with nothing in return.

This is the second time that I’ve used these guys and I was reminded why I came back. Excellent customer service skills and they really did a great job for me

The folks at Fix My PC Store are very knowledgeable, efficient, and friendly. I had some issues with networking my Mac and PC computers in the house to the wireless printer and they helped me remotely in record time!
Worth every penny. I’d use them again in a heartbeat.

So I’m in orlando visiting my sister and dropped my phone in the toilet (iphone5) I hesitated a few seconds because well, it’s in the toilet. It shut down and didn’t turn back on :/​I immediately put it in a bag of rice (lol that doesn’t work btw, but I was desperate and hopeful) I then posted my situation on Facebook and received a few recommendations. Fix my PC store was mentioned by a friend several times. I still had a whole day in otown and could not wait to get back to s. Fla to get it fixed.
I called the store and spoke to them about my precious phone that I was without now and they assured me they would do their best to get it to turn back on.
At the time I lived in Coral Springs and well was kind of dreading the fact that I had to drive to west palm (it’s not that far I know but still). Needless to say I made the drive and it was well worth it. I was greeted right away and everyone was very friendly and professional. I left the phone and a few days later, I got the best news ever ! My phone was back on and ready to be used! Prices are reasonable, service is great !
I definitely recommend that everyone check them out ! No matter how far or close you live!

This is the only place me and my family will trust our PCs to. They are honest about what services you need and don’t pressure you to buy additional features. The staff is very knowledgeable as well as willing to give full explanation of the services they are providing. I would recommend Fix my PC Store to everyone.

Pathetic! I warned them I would review and they didn’t care. Don’t use these punks !!
Brought my PC in Monday at 11AM. The computer wouldn’t start. Probably needs new power supply. I paid the $ 40 deposit and they would be in touch after they run diagnostics.
6pm Monday. I call to check status and they said the diagnostics is running and will call when done.
12:30 Tuesday. I’m having lunch by the store and pop in. They say they are running diagnostics. I tell them that’s what I was told last night. He shrugs shoulder like he gives a shit.
6pm Tuesday. I call and they say they are about to run diagnostics. I get upset as that seems to be standard line… I asked them if I can bypass the diagnostics and just pick up with the new power supply. They agree.
6:30pm Tuesday. I pick up PC and pay $ 60 for power supply.
6:45 Tuesday. I power up PC at home and it blinks insert disc… I call and they say I wanted it before diagnostics. I asked what a non working computer does for me?
7pm Tuesday I drop off mentioning my displeasure. Kid tells me it takes 10 hours for diagnostics. I mention it’s been over 30 hours
11 am Wednesday. I call and ask if they ran diagnostics. They say it’s waiting for a open repair bench… I get upset and they could care less.
5 pm Wednesday. I call and they say they will start diagnostics now.
5:20 Wednesday. They call PC is ready… boy that was fast !!! 10 hours?
I will never use them again!

I have definitely had my fair share of PC repair store horror stories and this is the best experience I’ve had at PC repair store, by far.
They helped me remotely configure my MacBook Pro to run windows 7 virtually. Excellent support! I highly recommend!

Unfortunately, I had a bad experience with these guys. The good: they were able to give my wife an upgraded hard drive.
The bad: Everything else.
Seriously, we had a fried hard drive, so I specifically asked them «please get my wife’s pictures off of the hard drive. Two trips later, they tell me they are unable to get the pictures off… but not before telling me that it would cost extra for them to extract the pics.
So, I bought my own hard drive enclosure, and got the pictures off myself.
There are a lot of freelance guys in the area who would do an honest job for less than the $ 160 this store charged. Or go to Best Buy.

Better off paying the extra $ and getting it done at Geek squad or somewhere else. I initially went in because my computer wouldn’t allow me to open up the internet and my Norton antivirus was giving me problems. The guy I initially dealt with was really nice. He explained it could be a virus or hardware issue. So I paid the $ 40 for assessing it. About 3 days later, they called telling me it seemed to be a virus and that they recommended installing their antivirus for $ 80 more. I asked what happened to the Norton that was already on there, they said it was corrupted. So they charged me another $ 60 to get of the viruses, without adding any other software. Got the computer, upon booting the computer. I started to get a new message about disk competent, blah blah something NFTS. It allowed me to get past this for the first few days but then it would load up and get to a black screen with just the cursor on it. So I took it back to them, and since it was within the 30 day guarantee, they said they would fix it. So when I went to the store to pick up my computer, they wanted to charge me $ 60 again. I explained how I thought it was within the 30 day guarantee. The guy had to go back and talk to the tech who dealt with the computer. He came back and gave me attitude, telling me they’ll allow it this one time but if the problem persists then they’re not going to fix it again unless I install their antivirus for $ 80. I said No thank u and took my computer home. So, I received my computer and tried to login. And the same darn message about disk competency NFTS came up. And within a few re-​logins, back to the same problem. Soooo annoyed right now! Should’ve went to GeekSquad at Best Buy. I probably would’ve paid a bit more, but would’ve had it fixed the first time. The only reason I’m giving it one star, is because the first guy I dealt with was super nice. But the rest of the staff– need some fine tuning in customer service.

I brought my Asus k53s in to Brian and Andrew about 6 months ago when i first moved back to Florida because it needed to have the power jack resoldered onto the mainboard. I’m no slouch when it comes to fixing my own computers, but years of amphetamine use has left me with an inability to hold my hands steady enough to solder. I called around to quite a few local and corporate pc repair stores, (ubreakifix, nettechconnect, geeksquad) and they all wanted exorbitant fees plus parts.
Dont ask me how a 6 dollar component suddenly costs $ 50 from geeksquad, but it does.
At any rate, Fixmypcstores prices were fair, and the work was quality and done properly the first time. I would happily bring any pc with an issue to them.

Fix My PC Store has helped out my family’s business many times with prompt, thorough IT service. They corrected the network and fixed our POS setup multiple times over the past year. They are very detailed and explain all steps being taken before, during, and after the troubleshoot. They understand IT isn’t about technology, but about people. Thank you Andrew and team!

NEVER take your PC here. They broke my computer when trying to fix it. Gave me a hard time about me wanting them to fix what they broke, and then refused to let me speak to a manager. This place is a complete joke. Do yourself a favor and take your computer to someone who knows what they’re doing!

I brought my computer in to them to get rid of a FBI virus. The young man who took my computer in 1) spoke down to me (which is annoying because I am paying his outrageous fees) and 2) promised me I would hear from them in 24 to 48 hours. It is now about 50 hours later (not including a Sunday as the shop is closed Sundays) and except for the call I made to them, I haven’t heard back from them at all. The young man I spoke to at about 11 am today told me that my computer was being diagnosed as we speak and I should hear from them very soon. I told him I thought it was ridiculous for it to take so long to diagnose and was told that they could only work on 20 or so computers at the same time. He did say that when it was diagnosed it would only take a couple hours to fix it. (What???) However, I have yet to hear from them and am very concerned about their scuples. The review by Alexander concerns me, a lot and I am headed there now to check on my computer. I’d rather start fresh from one of the places that has great reviews than give up my computer to these guys. (The problem is that with my computer down I didn’t have a chance to check Unilocal before headed here.)
If something amazing happens in the next few hours, I ‘ll be sure to update my review.

I got my laptop screen fixed here & the guys were very helpful and sweet. it was all done in a very timely manner and it was the best price in the area !! I would highly recommend Andrew & Bryan and the boys to anyone who needs computer stuff :)