AT&T

Liars!!! Told me my phone was $ 299.00 and I wanted to pay cash for it, I had the cash all set. The guy was trying to get me to pay installments. I just wanted to pay for it and be done with it, BUT THEN he told me if i did the «Next» program and just added the cost of the phone to my bill every month and paid $ 35 installments, i would still 0nly pay the $ 299.00, AND… I would get A FREE TABLET!!! Then come to find out, when i got my bill… THEY Charged me. $ 826 for the phone payable in installments for 24 monthes. AND …$ 624.00 for the Tablet payable in installments for 20 monthes. Tablet was supposed to be FREE. Phone was supposed to be $ 299.00. I am LIVID. Store played stupid. Customer Service by phone won’t hear anything because I «signed the contract» didn’t I? Who reads them anyway? So I owe an extra 67 on my bill for the next 2 years… YEAH ME!!!

Mom and I were in WPB for Mother’s day weekend… and decided to FINALLY upgrade our phones since the AT&T store was so close to our hotel. We were both running on Samsung Galaxy S3’s.so it’s been a couple of years since we got new phones. To our dismay, our store associate, Mike A. Jones, told us that AT&T no longer offers free phones with upgrades. However, he was able to look into our account and realized that we were on a legacy plan which wasn’t saving us any money! He switched us to the new plan with more data, tossed in the two new phones (Galaxy 6′), and in the end, our bill will be comparable to what I was currently paying. I always love when sales associates find the best deals for customers even if it means that it won’t affect their commission much. That was awesome. Mike was also kind enough to transfer over my mother’s photos from her old phone (she only had about 500) to the new one when that service is typically not offered. So, in the end my mom and I got: 2 Galaxy 6′, 2 protective cases, and 1 screen protector (which Mike so graciously installed onto my phone).
All in all… this was a long visit to the store. SO GLAD that they have chairs and tables in the store! However, Mike’s friendly and non-​overbearing nature made the upgrade process smooth. Just wish that this could be my AT&T store home, but I live in MD and mom lives about 45min away from this location!

Two awful, awful experiences.
First visit they deleted my SIM card when trying to transfer contacts over and I lost everything.
Second I waited for ten minutes to be acknowledged and was eligible for the upgrade and the person who helped me was terrible. Didn’t know any information, completely unhelpful and rude.
AT&T isn’t known for customer service but this is ridiculous.

Walked in with a question… Employees were goofing around with each other and did not acknowledge me. So I sat down waiting to be helped and after five minutes of not even being looked at I walked up to the manager to ask my question. He just responded «you need to go online or call» in a less than professional tone. Avoid this place if you want good customer service.

My go to ATT location. Always had great service from all the staff there. I like that they open the door for you when you leave, who else in retail does that?!

Not even people in the store are able to get new phone connected?

There are 2-​locations on Okeechobee. The one nearest I-​95 next to a Starbucks is the one I use. There’s a woman there who knows Blackberry inside and out which is rare these days. I don;t like the I-​Phone, sorry. All my friends who have them have problems with them or drop them and break the glass (at great cost replacement). I don;t need a phone that wipes my butt, I’m not addicted to doing things on my phone such as Tweeting what I’m having for lunch. or Facebooking a photo of the salad I’m about to eat to the world… get a life people! Who cares?