Rockland Neurological Assocs PC

If I could give NO STARS I would. My girlfriend is currently suffering from horrible headaches and vertigo. She called for an appointment during the morning with Dr. Ellen Kotwas-​Song, because she had been a patient of that particular doctor after being rear ended by a tractor-​trailer a year ago. No one answered and we got voice mail and left a message asking for an appointment. My girlfriend called later in the afternoon of the same day, again to make an appointment, and she was told the office would call her back. TWO DAYS LATER they called back. The representative on the other end of the phone said «I hate to be the bearer of bad news, but you’re going to be sent a letter, because she (Dr. Ellen Kotwas-​Song) refuses to see you because you missed two appointments in a year.» The rep was told that my girlfriend is a breast cancer patient and has had to go to numerous doctor’s appointments and unfortunately it’s possible that she missed one. Breast cancer, if it’s spreads moves to one of three places and the brain is one of them. The rep was asked if another doctor was available and the reply was «Yeah, well that’s our policy. You can pick up your records and go some place else.» And that «policy» is apparently applied to THE ENTIRE office of Rockland Neurological Associates in West Nyack, NY
Earl Zeitlin, M.D.
Marc London, M.D.
David Ober, M. D
Marianna Golden, M.D.
John Ferro, M.D.
Ellen Kotwas-​Song, M.D.
Denise Schultz, FNP, MSN, CEN
Now she is going to have to go to an emergency room and try to find another neurologist not associated with this office and hopefully find out what’s wrong. They also told her that she has to request her records in writing and pay for them. She had to fight with them to be able to go in person to sign, pay for and pick up her own medical records. AVOID THIS PLACE IF YOU CAN! A health practitioner that is so intolerant of a patient missing an appointment is ridiculous. Charge a fee for missed appointments if need be. Perhaps do like EVERY OTHER practice does and confirm the appointment with an automated call or email in advance so that rescheduling could be possible because unfortunately appointments can not be kept at times! YOU TURNED AWAY A CANCER PATIENT IN NEED OF A DOCTOR!!!
A reminder to the doctors of Rockland Neurological Associates:
«Practise two things in your dealings with disease: either help or do not harm the patient»
The ONLY thing you did today was successfully NOT help and caused more harm!
There used to be a «silly» little thing called The Hippocratic Oath:
I swear to fulfill, to the best of my ability and judgment, this covenant:
I will respect the hard-​won scientific gains of those physicians in whose steps I walk, and gladly share such knowledge as is mine with those who are to follow.
I will apply, for the benefit of the sick, all measures which are required, avoiding those twin traps of overtreatment and therapeutic nihilism.
I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon’s knife or the chemist’s drug.
I will not be ashamed to say «I know not,» nor will I fail to call in my colleagues when the skills of another are needed for a patient’s recovery.
I will respect the privacy of my patients, for their problems are not disclosed to me that the world may know. Most especially must I tread with care in matters of life and death. If it is given me to save a life, all thanks. But it may also be within my power to take a life; this awesome responsibility must be faced with great humbleness and awareness of my own frailty. Above all, I must not play at God.
I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person’s family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.
I will prevent disease whenever I can, for prevention is preferable to cure.
I will remember that I remain a member of society, with special obligations to all my fellow human beings, those sound of mind and body as well as the infirm.
If I do not violate this oath, may I enjoy life and art, respected while I live and remembered with affection thereafter. May I always act so as to preserve the finest traditions of my calling and may I long experience the joy of healing those who seek my help.
Yeah, I get it that med school and loans are expensive and malpractice insurance is astronomical in cost. Dealing with health insurance companies that are in the «GAME» of preserving human life must be enough to want to quit practicing medicine. WHY did you WANT to become a doctor in the first place? I think it was to HELP people. You won’t see a patient because they missed an appointment due to breast cancer treatment!!! PHYSICIAN… «HEAL“THYSELF… and SOON before YOU become what’s «wrong» with the medical sciences.

Please do not go to this office. They treat you with such disrespect and cause aggravation. They sent me for a procedure and bc my doctor was on vacation I had to wait a week until he got back from vacation. There are 5 other doctors there. They would not let anyone else give me these life altering results. As if I hadn’t been through enough. They also kept making me leave work to go there for silly things. Doctor London is horrific. He had no bedside manner and doesn’t explain things. The staff is just rude and disrespectful. I could not wait to leave the practice. I went to a new doctor and am happy now. I’m only giving one star bc Unilocal make. They don’t deserve even one.