R P Holmes

I’ve used them for 20 years. They are not cheap but then again they always come fast, on time and they have always done the job right. You get what you pay for.

Called and left a message after I discovered that my water heater was leaking. Got a prompt call back right away and assistance in switching off the water and the gas to the unit and an appointment set for a few days after the call. The plumbing team arrived on time and finished the inspection and installation of a new unit in about two hours. They pulled all the permits. I was satisfied with the service.

They charge hourly rate but charge work hours NOT honestly. They even charge half hour from their office Newton to LaGrange at Newton for this job. The plumber came late and went out so many times to bring his stuff and take long time to come back.

I have a medical practice in Chestnut Hill. R P Holmes was hired to fix a drain issue in my office. One person showed up and assessed the situation and said they needed to have another person help with the job and the machinery that was needed. They fixed the problem and charged close to $ 1200.00 (outrageous). I phoned the office and a snippy woman said that was their fee for the job. (I asked a friend who is also a plumber and he told me that it should have been under $ 600.00 for the work that was done). NOW a month later I am having the SAME problem and I called the snippy woman to ask if the job is warrantied and she said «NO we do not warranty drain work». I cannot understand how they can NOT warranty their work in such a short time period and get away with charging such outrageous prices for a job NOT well done!!!

We’ve had them here to do general work — sink, dishwasher, water-​heater. Each time the plumber (we’ve had 2 different ones) was on-​time, professional and friendly. They always leave the area clean and they work quickly.

Spent thousands on a new gas heating system. Had one year warranty. Only lasted one season (one year and 2 months). Owner charged me 300 $ to fix it. Would not budge on price. Now she’s suing me. A real sweetheart.

This company refinished a bathroom for me. I would not use them again — not because of the product — the workmen were fine — the tile guy excellent — but they way overcharged — about 25% above estimate although there was no upgrade from what was initially discussed.
Part of the fault was mine for accepting a shabbily itemized estimate, but I didn’t know enough about what was required for a bathroom — counted on them to educate me. I’ve never had this problem in the past when refinishing a kitchen and then later a bedroom.
A friend who also used R P Holmes also felt they were dishonest and overcharged her on a lesser job.