Erik’s Hauling and Moving

Extremely professional, knowledgeable, and courteous. Genuinely cares about customers and the business, called me back immediately and was very honest about the estimate for the job I requested. Took the time to walk me through my options and broke down the estimate for me and the details around the job. I was impressed by how professional and prompt he was in getting back to me. Although I did not end up booking because my circumstances changed, I would highly recommend contacting Erik’s Hauling and Moving. Of all the companies I talked to, Erik was one of the best and most professional and prompt in getting back to me. Very experienced and could tell he really cares about his work and his business. I would definitely consider their services for future needs.

I have used Erik’s Hauling and Moving twice. Both times I was more than satisfied with their service. The first move it was just Joe and Tom. The second move, after filling a two bedroom apartment, it was again Tom, Joe and another gentleman.
My most recent move was scheduled for a noon but they were running behind and called to notify me. They were apologetic and honestly I understood. People are not always 100% packed or they underestimate the amount of stuff that is being moved. I was clear when I called and said I had x-​amount of large heavy pieces, two stories of steps and a storage unit that most of the stuff had to go to. I was given three men at a quote that was hundreds of dollars cheaper than any other estimate. Even if it did run over and was $ 65 an hour more, it was still more economical than some other options.
My move admittedly took hours. I did as much prep as I could before though by color labeling where things went (storage, new place, and my dad’s truck to be donated). My brother and I helped carry as much down the steps as possible. The truck was packed so that it could be unpacked first at the storage unit and then at my new place. The guys even packed my decorative mirrors and art in the back of my car bc I was concerned about damage. My plants arrives safe and sound at my new place too.
One of the most significant things that sticks in my memory is that as the day dragged on and the deadline at which I would have to pay the extra hourly charge was approaching, the guys picked up the pace and hustled to get everything done within that original window.
Realistically, with any moving company, you need to be your own advocate for a good move. My stuff was packed. I called and clearly explained how much I would have and didn’t expect backbreaking work done at a record pace for pennies. Also, I confirmed with them the day before. Maybe some people expected them to call, but with such a major event happening, I was pro-​active and made sure I was going to have the service I needed. Lastly, I think it is important to tip. I appreciated them helping me. Yes, I am paying for a service but it was hard work, snowing, and truthfully, those guys have a great sense of humor and I couldn’t have done the move any easier.
I had been recommended to use Erik’s by another satisfied customer. I will use them again in the future. Thanks Erick’s Hauling, Tom, Joe, and the gentleman whose name I cannot remember! :-)

The below review is a mystery to me because it’s entirely contrary to our experience this past Saturday. We were working on cleaning out our house to put it on the market and had a garage full of stuff to throw away. On a lark, we called Erik and he came that afternoon. He asked us several questions about how much there was and could one person haul it, etc. He said he’d had plenty of experiences with people misstating how much the job was. He and my husband loaded the dump truck and off he went (after having to pin us down for an address — we forgot to give him the street number!). $ 225 all said and done. Completely worth it.

Erik’s Hauling and Moving provided one of the most bizarre and unprofessional customer service experiences I have ever encountered. They were late, unresponsive, and left us hanging on our big moving day.
I called Erik’s on a Thursday hoping to get a reservation for movers as soon as possible. To my surprise, they had just received a cancellation that upcoming Saturday, and we were given that reservation, which was fantastic. Whoever I spoke with quoted me $ 276 for three hours of service to be provided by two men and a truck. He requested the start and end locations, which were two blocks apart from each other in Shadyside, and asked if the apartment we were moving from was a one bedroom apartment, which it was. He said they would be at our apartment at 9AM.
Fast forward to Saturday morning. I get a call at 9:15AM that the movers are on their way. Twenty minutes later, I get another call from the movers saying they are lost and cannot find my apartment. I stay on the phone and direct them step-​by-​step, and they get to my apartment at 9:45AM.
One of the two movers stayed by the truck, and the other came into our apartment to assess the situation. Our apartment was one bedroom, but because we have lived together for so long, we likely own more things than the average one bedroom apartment would hold. We were also somewhat under-​prepared and had some boxes that weren’t taped shut, although we had some well organized stacks of plastic containers and had cleared all major furniture items.
Within seconds of stepping into the apartment, the moving man explained that the job was way too big for two guys and one truck, that someone had made a mistake at the office, that this move would set them too far behind in their schedule that day, and that he would have to call the boss. This seemed like a surprise, considering no questions regarding size of the job were asked, beyond confirming the apartment was one bedroom, but we figured he would call the boss and straighten things out.
After 10 minutes, the mover came back into our apartment and repeated everything he had just said. He explained that we had too much stuff, they had too little space in the truck, that a move of this size would take an entire day, and that someone had made a mistake at the office. I asked him what that meant for our move that day, and he had no answer. He continued to repeat the same lines about us having too much stuff as if I didn’t ask him a question or as if he didn’t hear it.
We then asked what his solution was, and he continued to repeat the same lines without considering/​hearing what I was saying. We then asked if they could simply move whatever they could for 3 hours, as we agreed from the beginning, and then they could simply leave whenever they had to move on to the next job. We explained that we had no back-​up plan, and had to move that day, so moving anything at all, particularly large furniture items, would be a big help. We even offered to help them load and unload the truck to speed things up.
Throughout all of our offers and questioning, the moving man did not respond to any of our questions or acknowledge any of our requests. Almost as if programmed like a machine, he continued to repeat, over and over, that this move was too big. He seemed confused, dismissive, and determined to not work that day.
At this point, extremely frustrated and concerned that nothing would be done at all, we explained that we really needed them to at least move our couch, bed, and a few other items.
The moving man then explained that he had to step outside to call his boss. He went outside and the most remarkable thing happened next. We stepped into the living room and looked out the window to see him get into the truck with the other moving man and pull away.
Yes, that is correct. They ran away.
We called both the moving man’s phone number and the office number multiple times throughout the day with no response. We had counted on paying for three hours of moving, and instead, the company showed up 45 minutes late, argued with us for 30 minutes, ran away, and then refused to answer our repeated calls.
Because it was such last minute notice and a busy Saturday near the first of the month, all of the U-​Haul trucks in the city of Pittsburgh were rented. So we took the utility van and moved our entire apartment to our new house by ourselves. It took about 6 hours, but we moved everything with a few helping hands and no help from Erik’s Hauling and Moving.
I understand that one rogue employee having a bad day, poor communication, or a genuine mistake is not always representative of an entire business. I have called the company multiple times every day since the event occurred, hoping to get an explanation from the business owner or at least talk about this specific employee and the business practices. As if my number is blocked, the phone rings and rings until the voicemail message plays.
Moral of story: This was bad.

I live in Texas and was planning a 1 day trip to PA to move my elderly 92 year old Grandfather down to live. I planned on flying up and taking care of everything in less than 24 hours, so planning was critical. A big part of the trip was getting rid of his belongings of his 1 bedroom apartment. Luckily I found Erik’s Hauling and Moving on the internet. I contacted them and they promptly responded and setup the time and date. When the time came and I flew up there… they were exactly on time and cleared out all the trash and furniture I had piled up in less than 20 minutes. They were prompt, courteous and reasonably priced. I highly recommend them and had a great experience. Great Job!