AT&T

Thought this store would know International travel. We were surprised that associate couldn’t lookup our past service so we could make an educated comparison with AT&Ts new a la carte plans. When we had a miscommunication about their offerings, the staff laughed and mocked us and clapped as we left to buy online.
So we returned and another clerk continued to mouth off at us and even refused to let his manager use his pda to check our account. We spoke with the manager who failed to demand an apology from his mis-​trained employees. Where in AT&T’s HR and training manual does it say to mock the customer?
Instead of being the flagship service provider they should be for this location, these clowns typify what’s wrong with AT&T. Arrogance and amusement at the customer’s expense. The entire staff should be fired. Stay away.

I purchased an iPhone 6 three days ago, and the battery life lasted less than 8 hours. They accepted no responsibility and told me to go to the Apple Store. I will never buy equipment from that AT&T store ever again!

Ditto on the negative reviews on this store. Seriously. We have been an AT&T corporate customer for more than a decade and our recent experience with this store has us pulling back our service on existing contracts and moving our other devices not under contract to Verizon. In an effort to sell as much «service» and «extras» as humanly possible, they just lost 100 times that amount in future revenue… and then some.

My wife got me a new phone for my birthday. I didn’t want it as I like my current phone. The phone was never opened and my wife paid full rate for the phone with no contract. When I went to return it, the employee had an attitude and then joyfully told me there was a $ 35 restocking fee. I asked what it takes to restock and she said they scan it into the computer and then put it in the back. Really? You want $ 35 for that? It took longer for her to pull up my account than it would to «restock».
I noticed on her iPad that she has an option to override the few and asked her to check with her manager. She did and he said no. I asked again and she told me to try another store.
REALLY!!! AVOID THIS STORE as their customer service is worse than a Mexican prison (no offense Mexico).

This is the worst AT&T store I have ever been to. I am now switching to Sprint solely because of how I have been treated by the reps in this location.

I’ve been using this store since it opened. While it’s always been busy, especially on weekends the staff was always courteous and helpful. They greeted you, let you know you were in line to be helped, even wrote it down if there were a lot of people.
Something has definitely changed with the management. All the associates hide heir heads when you walk in, ignoring you. The people waiting are left to keep themselves in order when someone finally becomes available. Some associates finish up with a customer then just keep working at their station, apparently too busy with residual work to help the next person.
I waited about 45 minutes even though there was only one customer in front of me in the store. No one ever greeted us or said anything, literally heads down, on ignore.
Finally when an associate finally freed, from some guy who spent an hour trying to get better deal on his internet by threatening to quit service, she went to help someone else who just walked in.
Worse group of service personal that store has ever had. They really were excellent in the past.
You’re kind of stuck if you want to go into an At&T store. I have several phones for business and personal and I’m not going to change service. There are so many stores locally I’m just going to change stores.

Speedy and helpful!
Had to go in to get my boss a new phone because his old one got stolen. Katie, who helped me, knew how to take care of things quickly and easily making my life a lot easier!
Was in and out way faster than I had thought, and it wasn’t nearly as much of a headache as I was anticipating.
Having visited this location in the past, I have always experienced friendly staff with a genuine desire to help out.

I went in yesterday to upgrade my iPhone 4 to an iPhone 5. The store was hectic due to it being around the holidays. I give it that so I made sure I kept cool with the guy who was helping me. I needed to use my moms upgrade. He actually ended up deactivating my moms phone and putting her number on my new phone. After being in the store for over an hour and listening to all the upgrade bs I got to my car. A friend txt asking if got a new number. I said no shouldn’t have. By this time it was 5pm and I was in my car and had to go back in the store to deal with an issue I wasn’t even in control over. The guy said he was submitting a request to reactivate my moms phone and that it should only takes few hours. Ending up it’s the morning now and my moms phone still isn’t on. I called the main line and the representative said «it looks like he didn’t do what he said he was going to do!» Long story short the whole thing was a pain in my ass and I kept my cool after spending time and money on a situation that still isn’t resolved. What a huge inconvenience.

The AT&T Next program is a HUGE ripoff. I was convinced by a rep to pay over $ 30 a month for my phone on top of existing AT&T service fees which already include a device subsidy. When I questioned the high price tag the sales representative informed me that it was because the plan also includes insurance on the phone, so that if anything happened to it I could bring it back and have it replaced at no charge. Blatant lie. The phone (Galaxy s4 active) which was 100% marketed as a phone for an active lifestyle, broke via a short fall from my pocket onto a tile floor within 2 weeks of my purchase. When I brought it back to the store, I was charged $ 200 in insurance deductible. So now I have paid $ 200 for a replacement + $ 650 (phone price) + $ 240 (past year in device subsidies) = $ 1090 for a new phone on top of my $ 200/​month bill and the $ 200 booster I had to buy to even get AT&T service at my own house. I have been a customer for over 10 years and have never felt so conned and cheated by a company in my life. NEXT.

Great store! I usually hate phone stores because they are always looking to upsell and suck your money out of you… NOT HERE! I had pre-​ordered a new iPhone and when I went in to get it today the people were so nice. Lynne and Jayce helped me and they were both patient and hospitable. Very good experience, will be coming back for any future needs.

After my phone was picked up on a plane, Marc helped me locate it. My phone was eventually returned to me from Dallas, which I am still shocked about. Marc spent a ton of time helping me and getting another phone set up for me to use while I was hoping to get my original phone back. Fabulous customer service. Thank you.

After getting the run around with other AT&T stores, plus calls to customer service, I finally came into this store with my fiancé. I was already on the defense, but the salesperson, Brandon, was so forthcoming and nice. He made all the necessary changes, plus gave us some advice on ways to save money. I’ve also been waiting on uVerse service to my neighborhood and he was able to check on that. Overall, the experience was friendly and helpful. I will do all my AT&T business from this location from now on.

About two years ago I went to get my phone there as I was in hurry to get out of there the salesman was just adding everything I could possibly want after leaving swore to myself I would call and cancel some of the add ons including Roadside service .
I am happy I never got around to doing that, I did need need them on Monday, my husband also has AAA I called them first and no one answered, then I remembered I had it on my phone so I called AT&T and low and behold they showed up told hubby to cancel the other guys, so I was pleased with the salesman after all. :)