Gilliland Motors

The place is overpriced if compare with others in Lafayette/W.Lafayette. Also they charged me for car inspection without making real inspection, just initial guess, so I really do not know what cause the problem with the car.

They have been very good and honest with me. Even gave me a lift home when I dropped my car off during a snowy cold morning. Will use them again.

I am identical to everyone else with a car problem and no clue where to go. I read everyone’s reviews for everyplace nearby, and try to make a decision based on that. But since everyplace’s reviews are such a mixed bag ranging from «I love this place so much I’m naming my next kid after it!» to «this place murdered my chihuahua and set fire to my mother in law’s hair». It makes it incredibly difficult to scavenge out the best place to actually take my car. What a relief that my blind, shot in the dark (but not total dark. I posted on FB that after narrowing down my potential brake fixing shops to 15 possibilities, the first response was my pastor recommending Gillilands, which I was kind of leaning toward, because it’s walking distance from home– along with 4 other places.) Taking the car to Gillilands turned out to be the best possible decision I ever could have made! They came in under budget and an hour ahead of schedule. The guy at the counter knew my pastor, and once he looked at my car, immediately identified the couple I’d bought it from. It was a surreal, Mayberry-​esque experience, complete with honest, ethical mechanics, that actually believe in outdated anecdotes like «the customer pays our wages» and respond accordingly. I am so excited about the incredible job they did, I am looking forward to someday breaking down and needing to be towed there! Jk. But I am planning to start showing up there for everything– my oil changes, my tire rotations, my stupid cigarette lighter that wont charge my phone and I dont know where the fusebox is, everything! I haven’t been so excited about spending money on my car since gas prices became lower! Take your car here! You’ll love it enough to name your next kid after it!

Always pleasant to work with. I have been going to them for over 10 years. Often save me money when they let me know what my car does’t need right now. How refreshing! I will be back again and again-​as necessary ;)

My now deceased stepfather took his car in for a brake master cylinder, they said it did not fit? Then admitted that they had broken the brake lines. Later with an oil light coming on, they said they fixed a lifter, but it was really a sender (fixed at the dealership) but they did lose an o-​ring off the valve cover so it now leaks oil. Then, when a battery was bad, they said it was fine and wouldn’t replace it.

Their service is horrible, I do not think they have ability to fix car, I could not start my car about 2 weeks ago, I put my car in their shop and let them fix, but only 2 weeks later after they fixed my car I could not start my car again, they did not fix problems at all, also they messed up my cars and caused other problems. My store is not over, I will update new information. My horrible experience told everybody that never never let them fix your cars, otherwise you will waste your a lot of money

My husband and I have been taking our pos lemon of a car to this place for years, probably since 2007 or 2008, and have definitely spent in the range of thousands of dollars on repairs. We are there at least yearly, if not multiple times per year, for one thing or another. Service has always been okay, issues have been resolved, and it’s all been fine. Until this time. After all of these years and all of our loyalty, today my husband was called an irresponsible liar by the owner of this establishment. We went to pick up our vehicle at exactly 5 PM on a Thursday, which is when we said we would be there. The place was locked up tight, obviously having closed early. No one was there, or if they were, they were ignoring us. My husband knocked on the door, called, and nothing. We had to wait until the next day to pick up our car (which wasn’t fixed; they didn’t know what was wrong with it). When we went to pick it up, my husband went in and asked if they had closed early yesterday because we had been there exactly at 5 to pick up our vehicle. The guy, who we later found out is the owner, flew off the handle calling my husband (and by default, me, as I was also there at 5 PM with my husband for the car switch) a liar and irresponsible (for some reason, not sure how responsibility factored in at all). I wasn’t there (I was waiting outside in our other car to make sure our crappy car would start after being outside all night) so I don’t know all that was said word for word, but I know my husband also got angry. What can you expect, though, as a paying customer, when you’re called a liar? The customer service was appalling. My husband called a little but later to apologize for his behavior and spoke with the other guy that had been there who agreed the situation should have been handled differently by the owner. Nevertheless, we will never return to this place again and will let everyone we know about this disgusting display of «customer service.» I will be sending out a companywide email to the 200+ employees at my work here in West Lafayette, right down the street from this place, to warn them about the treatment they can expect to receive here. I don’t want my friends and co-​workers to be treated this way, especially as paying customers.

I took my Jeep into Gilliland when I had tire trouble. Turns out I really needed new tires! For what should have been an obvious fix, the guys at Gilliland were both helpful and understanding of my lack of car knowledge. Great place! I highly recommend!

After making an appt & then showed up following early AM, they now tell they cannot do a simple oil change and a tire rotation. Why? Our Dodge Ram van is too big. Heck, we already informed them in advanced and they did not even recommend a customer-​service oriented suggestions. So, heads-​up for those with vans!!!

I took my car in to figure out why i had a coolant leak. considering i have a Cavalier with 154,000 miles, i was not surprised that the water pump needed replacement. Gilliland took a day or so and the car was ready, but there was obviously a new noise. Unfortunately, there was a new problem and it took a couple days and a talk with their AC Delco tech person to figure out something happened with my timing chain while they were doing the water pump change. No worries, they changed the timing chain and refused to even let me pay for parts. They run a good operation at Gilliland. I’ll be heading back, but hopefully not too soon.

Gilliand serves as my primary auto maintenance shop. Jonathan has been keeping my old Chevy Truck running well. They offer great service and are quite friendly. It is good to see a small business thrive so well. They aren’t the cheapest (but generally competitive). Since a person’s vehicle is their lifeline, do you you really want to go cheap? The mechanics at his shop are actual mechanics and not just oil change techs at many shops. After continuing patronage, they definitely recognize it. I’ve had a couple times where I’ve gone in and they spent a few minutes to check and say «well, you really only need this…» then they don’t charge me for the quick look. Sometimes I’ve fixed it myself, other times I’ve just had them order/​install the part.
As for the previous reviewer and his alternator… the shop likely quoted him an OEM part. Aftermarket parts are a bit cheaper, but I usually stick with OEM on many things. You’ll need to specify what brand of part you want.

Great service with fair pricing. My alternator gave out and they originally quoted the price around $ 400+. But I asked them to see if they could find a cheaper one and they managed to drop the price down by $ 100.
I highly recommend them.