Atlantic Audi

I want to start off by saying that I absolutely love driving my Audi Q5. But I will no longer be an Audi customer due to my experience at Atlantic Audi. There sales reps don’t even know the ABC’s of the sales process and lack the basic principles starting with The customer experience. Phil obviously didn’t know the difference between premium and premium plus package or maybe didn’t care about doing the research on the car before selling it to me. I was upgrading from my 2014 to a 2016. When I got the car it had none of the features promised and worst than my 2014 and had over 6000 miles on it which was not disclosed at point of sale. I will say that the sales manager rashawn tried hard to fix the issue but his general manager clearly didn’t care about keeping a customer and fixing the mistakes of his poor sales staff. I will never shop here again. Horrible service. Do not buy a car here.

Move to another dealership

Don’t you dare buy a car from here. I’m writing a review because my close friend is shy probably the reason they got her for 7grand
My friend purchased an Audi from these people and she had it for about 2 months the tires went out ok she fixed it.
At 5 months the car wouldn’t start (electrical problem) when she got the car towed directly to Audi they told her the electrical problem was because someone fix/​touch it (My friend doesn’t know anything about cars to take it anywhere else then where she bought it) they fixed it for 3,800 $. 2 weeks later the same problem ((I thought they fixed the problem that they supposedly had nothing to do with)) now they want her to pay another 3800 to fix it again. She hasn’t even had the car for a year yet. Sounds fishy to me.

I was looking for a used car for my 67 year old Mom. I tried a small used car dealership and got some sleazy sales tactics including accepting a deposit for a car, then telling me the next day they couldn’t sell it to me for safety reason but they’d be happy to show me another car (aka someone else showed up after me and offered more money for the same car). After that I decided to try a reputable dealership to avoid the hassle and uncertainty. On NY Auto Giant I saw a car at Atlantic Audi that meet my budget. My daughter and I went to Atlantic Audi and met with Phil VanDeusen to test drive the used car. The test drive went well and I put down a deposit pending review by my mechanic. The next day… Phil called to tell me THEY COULDN’T SELL ME THE CAR because it needed another $ 4,500 in repairs and wasn’t safe without those repairs, so they couldn’t sell it to me… but they’d be glad to show me another car. SERIOUSLY! I spoke to the used car sales manager, Richard Healy, to find out how/​why they had the car on the website for sale and even worse, allowed me and my nine year old daughter to test drive an unsafe, unsalable car. In short, the answer was too bad, so sad try again. I will never buy a car from any Atlantic dealership and will advise family, friends, co-​workers, colleagues, and anyone else about the unprofessional and poor treatment I received at the Atlantic Audi dealership.

Worst dealership experience. I’ve purchased close to 7 cars in 15 years and this place is the lowest of lows. Customer service is shoddy, zero ethics and the dishonest sales reps are transparently that. Will never do business with them again. I received a hefty ticket because the cars inspection is from NY even though I live out of state, as is my plate. I was never told it was required to immediately do the inspection in my own home state. I was also told they’d cover the wear and tear costs on previous lease (from them). 3 months later Audi finance never received a proper check from them to resolve this. Sent them a message via their online contact form online and Facebook page. Called next day. 3 days gone, no follow up.
Steer clear from them. They are not a good business. They should be shut down for their corrupt tactics and delinquent games.

I started negotiating over the phone for a new 2016 A6. The sales person was scattered and I felt as though he was not interested in speaking with me or selling me a car. There was a car for sale on their website and he told me it was available and on the lot. I told him I was interested and wanted the AutoCheck on it and a trade-​in number so I could move forward. He emailed me the Autocheck. He said he would get back to me as soon as he got a number from the manger. That was over 2 days ago. I had to leave him two voicemails (one supposedly taken by the secretary to pass along and an email.) I called and spoke with the secretary and she said she would put me on hold and find out what was happening. I was on hold for 8 minutes until I finally hung up. And he still didn’t call me back. He never got back to me until I called and complained. I emailed the internet sales associate and when she got back to me she had to transfer to the manager. My sales person had dropped the ball and the cars I was negotiating for were sold yesterday according to the manager.
This is not the way Audi should be doing business. I was told at the time of my initial car contact that the cars were on the lot and AVAILABLE. They never offered to take a deposit or help me move the deal forward. When they sold the cards, they didn’t have the decency to call me back and let me know that I was wasting my time.
The sales person at this dealership I dealt with was amateur at best and should not be selling cars. Zero customer service.
Audi dealerships are a dime a dozen. Shouldn’t a luxury car dealer run a better business?

Went here to buy a car made a deal they called me next day you can’t get a car. They kept my deposit for 10 days every single day they told me a different story .The guy Rich was very rude. Don’t ever go there the worst place to buy the car very disappointed.

Totally agree with Brian K!!! They offered us over $ 10k less for our trade in than what they could have sold it for ($ 15 under comparable asking prices so I’m leaving ample room) and gave us all the reasons in the world why it was a fair offer and the best they could do. They try to confuse you with classic sleazy sales techniques and numbers that are hard to digest. And they keep you waiting FOREVER just to insult you. Oops, too bad my husband and I are both in finance, no dice. I understand everyone has to make living but that is not a reasonable margin.
To add insult to injury, they had a rookie sales guy (still on probation) who didn’t know his a**hole from his mouth servicing us. Shouldn’t you have someone more seasoned waiting on existing customers of your brand? Literally, he could not match a key to a car in the lot… multiple times. My husband had to tell him the key he had was for a car on the showroom floor so there was no way we could possibly test drive it. Obviously, we walked out. Then they had the nerve to follow up and ask if we were still interested in doing business with them. Say hello to my friend tone… dial tone. Bye Felicia!

Brought my A4 for its maintenance on a Saturday and waited in the customer waiting area for about an hour. Not bad just wish they had coffee or a vending machine it was freezing

Service Department is great, scheduled a loaner, showed up, discussed necessary maintenance, received my loaner, work done as promised. Great, professional experience.

I have now been to this Audi dealer twice. Both times a similar experience. They low ball the heck out of you on your trade in. Even when you show them comparable values, they make up some reason why it doesn’t apply. This last time around they low balled me and gave me the reason that the value they gave me is what they would get at auction. Ironically, the car I was trading in was the same car I was looking to but from them the first time I went there so why would I believe that my car is an instant auction car? The manager then called me and I explained how irate I was and why. He said he would get back to me and never did. Par for the course from a poor dealer.

Just an update to my last review… my wife had a nail in her tire, which we have the wheel & tire package. She went direct to the service department and they advised that they would have to order the tire and that it would be ready the next day. This was understandable because the tire is a 21″ tire for the SQ5 which isn’t the standard size on an already low volume suv. They offered alternate means as well to accommodate. Again, great service from the Atlantic Audi Service Department.

love my a-​5 and thank you ed for your help in the purchasing process, you answered all my questions and made me feel comfortable about my decision to purchase.
had my first service yesterday and frank at the service counter was great, professional courteous and made me feel good about my car. I have already recommended atlantic audi and ed lumar to family and some friends.

I fell in love with the car after I test drove it and I traded in my first car for a Audi A3 here. Edward my Sales Rep and Omar who helped with all of the financial documents were great. They followed up and made sure I was a happy customer. I will definitely be going back to them in the future.

This is my second Audi purchased at Atlantic Audi. The decision was partly due to the great sales price I was given on my Audi S4 as well as the outstanding dealer service department. The moment you walk into the service department, you are treated as a valued client. My service representative did a great job of explaining the scheduled service needed and provided me an accurate time frame for the service to be completed. The service was indeed completed within the promised time frame.
I highly recommend Atlantic Audi.
PS — this is not a paid endorsement of Atlantic Audi — but the factual comments from a satisfied customer.

Nothing but nice things to say, from my buying experience to my service calls. Never had any problems with this dealership, my salesman was Ed was very nice during the purchasing process, VERY patient with all the questions we had and haggling for a better price. My first service call went extremely well, they told me it would take about 1 ½ hours, but it took only 1 hour and I had the rest of my day to myself. So far nothing but good things to say about my experience at Atlantic Audi.

This has to be the worst place I have ever been to. The gentleman I was working with named Edward lumer was a horrible horrible salesperson. Wasn’t interested and was very unenthusiastic about his job and dealing with customers. He Didn’t describe anything about the car I wanted, no description whatsoever. It sounded like he didn’t know anything! I had to ask as many questions as possible just to know what’s going on. All in all he probably asked me about 5 – 8 questions. Most of the time he looked at me like I was dumb and didn’t know what I was talking about. He basically was judging without saying anything. Again, this is the worst service I’ve ever had. I personally wouldn’t recommend anyone going here. Atleast not to him. He basically told me off and told me to go somewhere else to buy a car indirectly. Hundred percent thumbs down.

these poor reviews i can relate too, i Had a poor experience with this dealer back in 2009************* however. under new management and a brand new staff and Brand New facility, that once you walk in you realize Audi is class, from their show room cars, to Atlantic’s interior design of the dealership, I was treated with the upmost respect during shopping, and purchasing, i sat down with Michael Abu, and i gotta say this guy was just plain nice. He wasn’t pushy or shark type that you may be used to in an auto dealer. he was very respectful, patient, and very knowledgeable. He has a lot of experience with German luxury/​sports cars and you can tell he really enjoys what he does and enjoys the consumer’s experience as well. teaching/​presenting Audi’s to new purchasers or possible consumers means everything to him. And very quickly he was walking me into my brand new 2015 A4. last but certainly not least was Omar from financing. this guy is customer service personified. my experience with him in his office was great and anything i was unsure about was explained in full detail and made my entire shopping/​purchasing experience wonderful. thanks again guys!

they have always been very helpful and accommodating with my purchase and service needs on my 2014 S5

What an experience… I normally buy a car every two years but the financial management team at this dealer are the reason I’m sticking with BMW for now and going to have my car a few years longer.
The salesman I worked with was Ammar, and he was great. Very professional and knowledgeable. Very down to earth. That’s really all I have to say about him. If he worked elsewhere I’d buy from him again.
Its after Ammar that things went bad. First, I arranged pricing of an Audi at this dealer and they are three hours (one way) away from me. I drive very high mileage (about 25k miles a year) so I buy cars frequently. I arranged the price and had agreed to try audi financing to see if they could match or beat USAA in terms and rate. I made it clear that I would be trading in my 2007 BMW 328xi with 95k miles, but still under warranty, and I disclosed its defects (scratches on driver door).
Upon arriving I test drove the car with Ammar and then started the games. I was put in the waiting room for the financial team. That took a solid hour. I was in there FOREVER.
Then, they offered me an interest rate 2% or more over the terms USAA offered so I declined… Liz went back to talk to her manager, interest rate was lowered, etc. This kept happening. Liz was playing ball, as much as I hate it and offered me the biweekly payments, although I suspect they were actually bi-​monthly (big difference), but her manager got upset and came in when I simply said I was going with USAA for financing and that was that.
Then I was told that the price I had was only if I used AUDI financing, which it wasn’t. Ammar had agreed to honor the price otherwise. They refused to do that until I forwarded them an email showing proof.
They almost came close, but 2.5 hours later I was still in the dealer. I found myself arguing with the financial manager. He was yelling at me about taking Audi financing, because it would «only» cost me $ 300-​$ 500 extra over the life of the loan and that was «peanuts». He then reiterated several times that the car I was currently driving was «a disaster» and how he was going to lose $ 500 on the deal. Anyone who has ever bought a car knows that dealers arent selling cars to lose money, they sell cars to make money. They never lose any money on a deal. The cost to fix the scratches would have been minimal with their in house team or they’d probably just flip the car immediately like BMW did with my Ford.
I remained calm but had trouble with that because two young gents on the sales floor were staring in through the glass because of the volume of the finance manager as he was arguing for me to spend more money because my vehicle was a disaster. Once I explained the concept of accrual of interest on biweekly vs monthly payments (like how you actually end up paying about two payments less if its true bi-​weekly, and you save hundreds in interest, even if the rate is the same), he argued that his calculator was broken and not working and sent someone to go get a new one.
You cant beat basic math and 7^th grade finance. Lower interest rate + biweekly payments = huge savings. Arguing that my vehicle was a disaster, yelling at me, and telling me how me LOSING $ 300-​$ 500 was «peanuts» and I shouldn’t be worried about it = losing a sale.
I got up to walk out twice and they relented. I should have legitimately walked out earlier. I asked what incentive they could offer me to take Audi financing, off set the interest I would pay with lowering the $ 750 in various fees, upping my trade in value, etc and I was stonewalled. He argued the fees were never negotiable, except there was a gigantic asterisk by them that said they were negotiable, and reiterated the argument that I was driving garbage.
Eventually he gave me «permission» to use USAA financing. Then when it came time to pay, I told them I would be writing a check for an extra $ 1000 to put down (just to lower principal) and the rest would be on the loan.
The loan is the standard check from a bank. It has dealer instructions, they fill them out, fax, call, scan, email etc it in to the bank and they get paid. I never had a problem with using USAA when I bought my Ford, Mercedes or BMW
The finance manager told me if I was using USAA financing that I would have to leave my car there and I would not be driving the Audi because they wouldn’t have the money instantly and there’s no proof that the funds would clear from USAA… yes, USAA the bank that serves the military community, is large enough to advertise during the superbowl and has one of the highest customer satisfaction rates possible. They said If I used Audi financial that I could drive the car today.
At that point I just left.
This is the behavior you expect from a shady used car dealer in a rural town with «buy here pay here» financing. Not a luxury car dealer.
I have 12 years of military service both as enlisted and as an officer so I know the difference betweent professionalism and bad treatment.