Bristol Farms

I have to agree with most of the reviewers on both ends of the spectrum. Yes, much of the food is top quality — not all, but most of it is, but the attitude is horrifyingly bad. In fact, I have just crossed the eight-​minute mark on hold, twice interrupted by two different employees DEMANDING that I tell them what my question is, because the seafood guy is «too busy.» Well, guys, it is not that simple. I need to have a conversation and then I need to place an order, so please don’t bully me. It’s always the same there. They want you in and out and spend a lot. Courtesy is not at the top of their agenda. Too bad. I would shop there more often if I didn’t have to prepare myself emotionally for all the attitude.

It’s just the prettiest little market you’d ever seen. Everything is organized and stacked so neatly. Produce are fresh and glistening with sparkling water. Bread section is yummy. Salad bar is enticing. Sweets are sweeter than honey. I’m happy when I walk in. But it’s so pricy I have to pay with a star to leave.

Love this grocery store. Shopping here at least twice a week. It’s one of the best grocery stores in LA. Every product they have is fresh and confidentially chosen by professionals.
Here are the tastiest Jambon de Paris Ham, Black label Proscuito and Salami, Guacamole and Salsa :)
Highly recommend to everybody this store.

If I could give a 0 I would. This place makes me sad. Extremely overpriced, terrible organic section, and they enjoy grilling dead carcasses outside their doors during the summer. Not to mention the staff could give a crap about your needs or opinions. Ralphs has a better organic selection across the street, and half the price. You think the food quality is better here because they charge more? It’s not… and it’s all GMO. Enjoy…

I have lived here all my life and I wonder how many people know that before Bristol Farms was in this location, there was a world famous Hollywood restaurant called Chasens there. I can remember when Chasens was getting ready to close. I was in the restaurant when that was about to happen and my father asked, «What’s going to be here now?» The person responded, «some sort of a market». I remember when Bristol Farms opened up. I went a few times, even ate in the restaurant. But, after awhile, I got tired of the arrogance and the snobbery that this market radiates. So, I stopped going for 30 years. Only recently, I decided to give it another chance because this market had a very specific item that I was looking for. It seemed okay. I no longer felt the arrogance and snobbery that I felt from this market 30 years ago, until tonight. I had bought so many of this specific item that I earned a free smoothie. I was told to call a number, write down a code, and then go in within 30 days and get my smoothie. So, I did. I walked to the counter at 7:50. I was the only one there. At 7:53, a male clerk from behind the counter came over to me and asked if he could help me. I told him that I have this coupon for a free smoothie and his response was, «We are closed.» So, I answered, but your lights are still on. Where does it say what your hours are?” He answered back to me, «Yes our lights are on and we don’t list our hours, but we are closed.» I responded, «What time do you close?» He answered, «8:00». So, I looked at my phone and it said, «7:55». The reason that I am writing this tonight is because this man clearly just didn’t want to help me. I was very wrong about this market because the arrogance and snobbery is definitely still there. Also, I don’t understand how and why Bristol Farms would offer such a promotion that they don’t intend to honor.
In the end, I gave this clerk my receipt and I said, «Why don’t you offer someone a free smoothie then and said thank you and left. Perhaps this clerk decided to offer himself a free smoothie.

Can’t live without this market. It is so close to me now. A Little pricey, but I don’t buy to much at a time. The manager is really helpful.

Bristol Farms (BF) is the king of the high end supermarkets. This is my go to BF. It has excellent deli, soup and salad bar to fresh meats and seafood. Not to mention that everything is stacked neatly and beautifully isle after isle. Additionally to all that I have mentioned, the service is top notch. Loading my grocery into my car is very important at times. Thank you, BF!
So why 4 and not 5 stars? At times, the produce and fruit section can get quite out of whack. I wish they can keep this area nice and tidy all the time. Though not a vegetarian nor vegan, I am not a big meat eater either. I love veggies, and I do make a killer salad which is my number 1 love when comes to food! I often compare this market’s produce section to that of the Gelson’s in Century City Westfield mall where their produce section is constantly being taken care of.
Since I do have a higher expection of BF compare to other markets, I hope you will keep the produce/​fruit section tidy at all times. That’s all. I still love you BF, no matter!

«I was going to call off the wedding because you dragged me to a grocery store for lunch… But after devouring that roast turkey on their hot bar… I want to marry you right now. Let’s go to town hall.» ***
Well shit. THANK YOU BRISTOL FARMS for saving my relationship! Ha Ha Ha. Whole Foods hot bar/​prepared food should bow down to your greatness… As you are hands down the BEST «on the go» lunch or dinner spot, ever… And your prices are definitely comparable to WF when it comes to premade food too.
Perhaps I should inquire about you catering my wedding??? That turkey would be utter perfection as it brought my fiancé and I CLOSER… And we are getting married right around Thanksgiving! BOOM!
To all those trying to «seal the deal» with your other half… Bristol Farms is certainly an added layer of sealant! ;)
*** don’t worry, he was only kidding!

Bristol Farms has always carried the highest quality of meats, seafood, cheese and produce, its top tier, but you will usually pay the higher price tag. They have recently set up great email offers to save $$ while shopping, and for free giveaways, more below.
I popped into this location for a quick bite while in the area. I’ve been a long time customer and even at one time an employee over 25 years ago when the store was independently owned but I only recently made my first visit to this location. Bristol Farms opened my eyes to the gourmet/​culinary food world way back when and they still continue to carry some great hard to find items.
I went in to grab some poke from their self serve poke bar @ $ 16.99 lb, but then I noticed a premade poke bowl in their sushi dept. which had freshly sliced avocado, cucumber, rice and greens for $ 9.99, it made for a great lunch and it was so filling I could not finish it all. The following week I went in and just bought poke by the pound and got some sushi rice on the side, I spent under $ 4 for a fabulous quick lunch. Bristol Farms is the only grocery store I know of that has been making fresh ahi poke for over 25 years, way before the «poke bar trend». Poke is one of the many things they are known for and I saw customers constantly buying it by the tub full when I was there. This location also has a lot of cold salad bar and hot food options right near the sushi area, perfect for a quick lunch or dinner and it was pretty busy when I visited on a Saturday afternoon.
Some time ago, I signed up for the email coupons/​flyer and I get email updates on sales and coupon deals for free items with a purchase within a certain threshold. This is something fairly new for Bristol. Sometimes the «giveaway» is with any purchase, other times its with a certain dollar amount spent. Either way, it’s nice to get something «free» for shopping but the promotions are while supplies last and unfortunately this particular location seems to run out of items quickly. If I really want the item, I call ahead to see if they will have it. Last week Bristol Farms was giving away Joseph Joseph brand lemon reamers for juicing approx $ 8 value free with $ 15 purchase. This week they are advertising 40% off steaks sale and giving away a free jar of Les Trois Petits Cochons Dijon mustard with a purchase of any item in store (never heard of the brand but it looks gourmet). Along with the yummy cheese samples which are almost always guaranteed, these little giveaways make me feel like a valued shopper and keep me coming back!

I want to start out by saying that my friend had a bristol farms wedding cake at his wedding, and it was amazing. They had a tasting prior to ordering and got exactly the combinations of flavors they wanted. It was so delicious that Bristol farms was my number one choice for my wedding cake… WAS!
I am very disappointed with the bakery department at this store. I called to make an appointment for a wedding cake tasting on Saturday morning at the Hollywood location. I was very specific on the phone about my desire for a 100 person cake and that I wanted to taste their cakes to see what flavors I wanted. I rearranged my plans for the weekend and got there right at my 10:30 appointment time. When I got to the bakery, they said, «our facility isn’t large enough to make a cake the size you want. Feel free to go to our West Hollywood location and they can help you.» I was annoyed that this wasn’t mentioned when making the appointment, but could see that the store was on the smaller side. I inquired about having to make an appointment there, and she said that it wouldn’t be necessary and that they would help us as walk ins. So we left and drove down to the West Hollywood location and were once again disappointed.
My fiancé and I walked in and went straight to the bakery department. When I told the lady behind the counter that we were sent from the other store and wanted to do a tasting for our wedding, she said, «We don’t do that. We have chocolate and vanilla, and we don’t let people taste our cakes.» Her tone sounded as if I was crazy to even walk in and ask such a thing. Mind you, the Hollywood store sent us to West Hollywood and said that they’d be able to help us. Super frustrating.
If you don’t make wedding cakes, or you don’t allow us to taste the flavors prior to ordering a wedding cake, please tell me that ahead of time instead of telling me you do. This was a total waste of a day, and left a bad taste in my mouth for your bakery department.

I love this place so, so much. I don’t why, but it just feels very warm to me, compared to most grocery stores in Los Angeles. Though I always try to come here after 9 p.m., it’s usually pretty dead in there at that time on any day. I love their baked goods, I love their prepared foods, and they have an amazing section for imported and local products ranging from frozen foods to baking supplies. The cashiers are always super friendly here, I find them to be extremely rude over at the Sunset location.

FYI, a lot of celebrities do shop here. It’s what you think Whole Foods is, but in reality, this place DGAF about organic or local, just the good shit m’am. Friendly customer service, absolutely sinful bakery departments, and ridiculous hot food bar can’t be beat.

So apparently the breakfast cook called off today and this place does not have a plan B for when that happens so it is 9 o’clock on Sunday morning and there’s no breakfast on the hotline and they will not take orders at the cashier stand for anything breakfast. Epic fail. Their solution is to put lunch out on the hotline at 9 a.m. instead. Wth?

Bristol Farms never disappoints as far as selection is concerned. The bakery department is always on point. The floral department is looking good with a huge variety of flowers and arrangements.

Best customer service, grocery shopping is happy when all the employees are happy. Good to see a positive work environment, and friendly staff

This place is awesome. Picked up Thanksgiving dinner and their customer service was off the charts. The food was delicious too. Best turkey I’ve ever had.
But seriously the customer service from their team was beyond anything I’d ever expected from a busy grocery store on a super busy day.
Thank you Bristol Farms.

Great environment to shop for all products. If it’s wine, food, beer, coconut water, or Fiji Water you’re looking for, then come here. Employees will help you with all your questions

I am trying to make sense of this overrated and dirty market. The food was absolutely cold. I got orange chicken and pesto chicken pasta (I can’t tell the names because in the receipt it doesn’t show the items I purchased. The cashier was nice (Stefania) but the open available tables and the floor was absolutely dirty and it is 1:42pm exactly. They were only one Latino busser cleaning the floor and he literally picked up only one napkin form the floor and he tried to push down the trash and leftover food from inside the trash can but he changed his mind and disappeared. At 2:15 one of the cashiers cleaned up a few open tables but this is the most dirties place I have ever tried to have a decent lunch and I am not planing to come back eve again. I will probably go a little further to the farmers market.

I get all my cakes, pastries, etc at this bristol farms the cake decorator/​pastery chef, Justin is amazing, he has made some of the most beautiful 2 and 3, tier cakes for my parties, they are exactly like Hasons cakes in Beverly hills but half the price, he is really an artist!

I’m not sure how they do it, but this Bristol Farms location manages to only hire helpful, friendly staff. They keep the store clean and tidy, and their fresh produce, prepared foods, & sushi are top notch.

Their customer service is lacking. I came in after I was double charged for an entire transaction to my bank account. They refunded it and were nice about it. However, I did some more shopping and that’s where it all went to crap.
My boyfriend had given me $ 20 to get him as many of this almond water that he loves as I could get for $ 20. So when I went to get it the tag said it was 1.99 so I got him 10 and I was gonna cover taxes for him. I went to pay and they were ringing in at 2.39 each. So I told the cashier that the tag said 1.99. She said those were always 2.39 and she had never seen them a different price. I didn’t want to argue over 40¢ but I knew I checked the tag since I had someone else’s $ 20 to spend. She asked if I wanted her to check and I said «yes please». She called for help and an older man in a blue button down came by. I figured he was a supervisor or manager. She explains the situation and he says «O no those are 2.39.» She says «Do you want to check? She says it said 1.99» and he responds «I don’t need to check, I KNOW they’re 2.39. I KNOW.» And walks away.
The drinks fridge aisle was no more than 5ft away. I walked out of the aisle and straight into the first checkout line.
It was only 40¢ but it was also only 5ft.

Just want to say that is a great place !
The only that has my biscotti and had great mortadella, prosciutto Di Parma and bresaola!

As of the last couple of times I’ve been there, they’ve stopped serving their delicious macaroni salad. I take that gesture as a slap on the face. Why eliminate it when the pasta salad deserves the ax more?

This is pretty much the only grocery store in LA that I regularly go to. There are rarely ever long lines or crowds when I go, and the food selection is always better than it is at other stores because it offers a better variety of high quality products.
I really like the new renovations, as well; I think their wine and cheese selection is now up to par, or at least very close to it, with that found in specialty shops.

Wow best grocery store! Lot’s of fresh choices in the new improved hot bar. Great quality meat selections, yummy baked items, and a awesome juice bar that has great prices.
I’ve been stopping here daily just to get a lemon ginger shot. The fresh juice options are terrific! Stop in and check it out.

Amaaaaaaaazing store. Orgasmic. Clean up in aisle three.

I’ve been to five (5) BF locations & I think this is one of better/​nicer/​larger ones. It’s more spacious.
Every time I’m in L.A., I swing by a BF on the way home & easily spend $ 100 — 150. The cashiers are always pretty nice at all the locations.

I like marketing at this location as it is convenient to our home, well-​organized and very clean. The workers all seem to genuinely enjoy their work and are very willing to assist you. Granted, the prices are a bit higher than at the larger grocery chains but, you really get fresh, high quality and beautifully displayed baked items, takeout delicatessen, meat, seafood, poultry and produce.
Today, we came here specifically for veal shanks that we have plans for turning into Osso Buco. We asked the butcher for fresh veal availability and he immediately showed us a tray of just-​trimmed veal legs. The meat smelled fresh and «sweet». Our picky nature then took hold and we asked for more equally sized and from the smaller bone end. The butcher agreed to bring out and cut a couple more legs to accommodate our desires. He cut the veal legs to our «specifications» and we were thoroughly satisfied.
We get and got GREAT customer service and high quality groceries from here. It’s an expectation that Bristol Farms (this location) always meets or surpasses.

It’s not Bristol Farms fault that Chasen’s went out of business. It’s not their fault that Chasen’s tried a revival and wasn’t the same since Beverly Hills Fire Department didn’t allow them to make the table side hobo steak. I didn’t want to ever step foot into this store because I wanted to always remember, in my mind, what Chasen’s was. Then, a few years ago I heard there was a little corner near the deli that had some booths from, and a tribute to, Chasen’s. Being someone who was lucky enough to eat at Chasen’s during the 70’s, until they closed in 95, or so, I was pleased with their Chasen’s corner, and enjoyed shopping there often, until recently.
The John Wayne chill is in name only and it’s disrespectful to refer to it as Dukes favorite. Its disrespectful to call it chili at all because that’s insulting to chili in and of itself. Anyone who likes that chili is lying and never ate at Chasen’s. Recently I went to the deli and saw the self service buffet was not being kept up. It was disrespectful to even refer to it as food.
I give 3 stars because I like shopping at Bristol Farms in general and this is only for this location. I do love the tribute to the original Chasen’s and for this they get the 3 stars. Hopefully they will step up and and try to show some respect for the restaurant that once was the place to see and be seen.