West Hills Pool Supply

This is my pool place! Over the last year, they have spent hours training me to be the best pool guy a girl can be. Working with an unusual situation and an above ground pool, the dedication of the staff to help me do the job right is truly appreciated. Unilocal hours are wrong though. Currently, summer hours are m-​f 8am-​6pm, sat 9am-​2pm. Closed Sunday. During winter they close at 5pm m-​f. The only bummer is they take a day off on Sunday during winter and summer. But, they are a true blessing and deserve their day of rest. They’re always there for me! If you need a pool supply store that cares, this is the place for you too.

West Hills Pool Supply is the best ever
We had our pool resurfaced, and new tile put in. Jane and James made us feel like family. They were so supportive through every step of the way. Best value also. Hands down the best well spent experience. Love our new pool. And our new friends. Thank you so much. Michele and Glenn.

James and Jane, are very helpful. James went out of his way to put together few parts so it was easy for me just to screw it in. I am glad i found them.

Very friendly service! They are very knowledgeable and willing to help!

I have no idea what the one star rateings are for this place couldnt be more friendly and helpful. I had such a great experiance with WHPS. After the abuse I was use to at Leslies I am so glad I found this place. If you own a pool you know how much they cost to keep up. Also they are basically a chemistry experiment, so it is nice to find honest knowledgable friendly and affordable chems. Goodbye Leslies!

I stopped into WHPS on a whim while on my way to my regular pool store (rhymes with smishcount goul floor). Wow, what a difference! Jane helped educate me on how to get rid of my algae problem and now I’m on the road to proper pool health. I’ve been in a few times now for supplies and each time I’m treated with respect and given full attention. That’s rare from any retailer. Yes, they’re prices may or may not be the cheapest but the advice and education are well worth it. If you’re a homeowner like myself who wants to take care of his own pool, give West Hills Pool Supply a try. You’ll be glad you did.

Prices are at least 15% less at discount pool mart. Just down the street.
The guy is aggressive and tries to make customers feel like they are incompetent if they dont buy what he says.
Discount pool mart sells much more product and therefore can offer it much cheaper.

Best customer service and pool service in the valley! James and Jane are so nice and EXTREMELY helpful! They do not up-​sell, and they are always mindful of the well-​being of my pool. They recognize me and my kids when I walk in, and they treat me like a valued customer (that sort of thing is so rare these days). I HIGHLY recommend West Hills Pool Supply! I always follow Jane’s advice (worth money but always free here!), and my pool is the better for it! The best part: when my friends compliment me on how clean my pool looks!

My boyfriend told me about this place, which is coincidentally right next to where I get my nails done. Lol. So I thought I would go in there with him to meet the owners. They are so sweet! They are a really sweet cute couple! They make you want to hang out with them, Or have them over for a barbecue! Really, theyre that nice. We learned the hard way that after buying our chlorine for years at Lowes, that the chlorine has been weak because it sits there for months and months in the heat. And this man assured us that when we put this chlorine in our pool, that it would be perfect. And it is, it’s the freshest chlorine that we ever used! Right away when we put in our pool, our pool read that there was chlorine in the pool! What a relief. We have been wasting so much money buying chlorine at Lowes. We were wondering why we were going through it so fast. I will never go back to Lowes or Home Depot for chlorine again. These people are awesome, and such nice people! And the price is right!

The first person to answer the phone could barely speak any english at all so I had to be given to «the guy who works there» after having to try and say the word «ISOPROPYL» 4 or 5 times. After being given to the apparent manager or owner and having to repeat what I was looking for another 2 or 3 times and having to spell it he said «Iso?! what do you need that for? We don’t have it. Never heard of it! Why do you want that?! This is a pool store. We don’t have anything like that.»
I said I needed it for cleaning as a solvent. He said «This is a pool supply store we don’t carry solvents.»
Which immediately discredited any scientific knowledge this man has because I had to go through the acids and bases pool supply stores carry that are cleaning solvents. Afterwards he claimed he still has never heard of «ISO» despite using a colloquial name. Then I asked for rubbing alcohol where he again asked me what I wanted with it and said «just go to the drug store why do you call here?»
I said I was hoping to get a larger quantity for cleaning. He kept continuing with «this is a pool store» until I hung up.

Amazing experience! Just started up our pool but had no clue where to go from there. The pool installers suggested we head over to one of the more commercial stores for start up equipment. We decided to go local and stepped into West Hills Pool Supply. So glad, we did! The owners are full of knowledge and willing to share that knowledge.
We entered the store not knowing what to expect and really not knowing what we needed but after spending time with the owners, we are now confident we can handle our pool. They’ve definitely created life long customers in us. Thank you Jane and James!

I spent two summers fighting the algae in my pool, returning to the major chain pool supply store in my area over and over again, spending hundreds of dollars on chemicals, but never being able to fight back the algae. I would ask countless friends and neighbors what their secrets were to keeping their pool sparking and I was doing everything they were doing. One day a mailer came from West Hills Pool Supply and I decided to give them a try, hoping to find an answer to my problem. I took a photo in of my equipment (the pump and filter), and the first thing they said was that I had a spa filter installed on my 20,000 gallon pool! We had purchased a foreclosure 2 years ago and had no idea that they had installed the wrong equipment for our pool.
So, Jane and James gave me direction on how to keep my pool clean with the filter we had (until we could afford to replace it). Well, last week, our filter just stopped working altogether and we had to replace it. We knew that we would have West Hills Pool Supply do the job because we completely trusted them from the go. The new filter was installed and, in two days, we had sparkling, crystal blue water!!! I didn’t think I could get that excited about getting a new pool filter, but I am thrilled. I will go from having to clean my filter every three days during the summer to once every three months! James also took an hour of his time to come by and show me, step by step, how to clean my new filter! They are amazing business owners and I am so happy I found them.
They are moving at the end of the month to a new location on Fallbrook and Roscoe that will be more easily accessible to their customers. Check them out!

I’m a fairly new customer to WHPS. I have to say I’m really impressed with James & Jane. They not only provide excellent customer service, they also don’t try to sell you products you don’t NEED! I’ve visited them twice and my pool gets clearer and bluer each time. They sure beat the national chain pool supply store I went to in the past. Never again.
Great prices and awesome customer service. Wish I could add more stars.

After several negative dealings with a national chain pool supply store I tried this local store and was immediately impressed.
They were very helpful and clear on explaining what was wrong with my water and how to get it right.
They have since taught me in store for free how to test my own water and how to treat it.
They aren’t constantly upselling like my last pool store and so far seem like wonderful people.
My first two visits to West Hills Pool Supply store have cost me about $ 100 and my pool is clear and sparkling. After two visits to the last store I was in over $ 600. Half of those chemicals have been unused are now sitting in my garage being wasted.
Go to West Hills Pool Supply for an honest reliable pool store.

James and Jane are such wonderful people. Free detailed and knowledgeable water testing, expert advice and problem solving, competitive prices, and hard to find replacement parts are all standard service at their humble store.
I needed a replacement part for my creepy and they got it the very same day from another location.
I have read some of the negative reviews and to be honest I don’t understand why. They work so hard to earn my business. And they have so many pros coming in to purchase products they must be the go to place for service companies.
They greet me by name and take the time to explain the solutions they recommend.
And the liquid chlorine they distribute makes my pool sparkling clean. I just bring in the empty bottles and they swap me with full ones for a super reasonable price.
Never going back to Leslie’s…

Wow, this is really a fantastic company. I’m really not very mechanical or handy around the house and much less outside. I’m much better at hiring people. I do work from home and when my pool man decided to quit being a pool man, I thought I’d give the pool cleaning thing a try. I went first to Leslie’s Pools, spent an arm and a leg on supplies and after about 6 months my pool was green, gross and disgusting. I went to West Hills Pool supply, spoke to Jim and told him what happened. He sent a technician out and within 1 day my pool was sparkling. The technician was at my house about 4 or 5 times in the next few days. Then I had him clean my filter and show me how to do it. I go in there with water samples and lots of questions. I have had a few bumps in the road of taking care of my pool, and James comes to my house and gives me a simple fix and shows me what to do. I am now using far less chemicals than I was told to use by Leslie’s and James and Jane are so helpful, knowledgeable, patient and just good people. I am so glad I found this company. I’m still not great at cleaning my pool, but I’m getting there. I highly recommend this company. Need a pool man??? Don’t call me for that one.

I went in this morning to get supplies to change from baquacil to chlorine system and they gave me an idea of what I needed to do. They told me to bring in a water sample in order to further assist me, which was reasonable. However, when I came back the guy behind the counter was rude and did not have any knowledge of the system and couldn’t explain to me with confidence what I needed to buy based on my water sample. His customer service was terrible he wasn’t willing to call his wife who was definitely more knowledgeable and wanted me to go and come back again at their convenience and didn’t care about my schedule. He said no one uses baquacil and that it is obsolete system so I left thinking wow I just wasted precious time on my busy schedule… He tried to sell me certain items and couldn’t verify if I actually needed them, and I didn’t need them… The next store I went into they helped me were very knowledgeable and were able to tell me what I needed based on my water test.
My main problem was the lack of customer service and the fact that he couldn’t answer logical questions and wanted to say I needed something without verifying it… just not a good experience

After getting my pool supplies from a national chain store for the past year I spoke with my neighbors pool guy. He suggested I try West Hills Pool Supply instead.
I stopped in with a water sample and Jane was very helpful and polite. She recommended I stop using the chemicals recommended by the chain store as they had pushed my stabilizer levels to above ideal levels. She explained that I could simplify my chemical routine by switching to liquid chlorine and avoid adding the additional expensive chemicals I had been sold. I am now spending less and my pool is clearer than before.
I feel I have a better understanding of the pool chemistry now, the chain store guys always gave me different answers depending on who I spoke to that day plus they inevitably tried to sell me a product to cure a problem that was caused by chemicals they had sold me in the first place, go figure. I guess that’s one way to make a profit.
Solution: I will now be shopping at West Hills Pool instead.
They don’t have a fancy store front here, like say, Leslie’s, it’s has more of a trade feel. However every time I’ve been here the other customers have been professional pool guys, that makes me feel like I am in the right place.

I’ve been taking care of my pool for 18 years now and I have a pretty good handle on what to do. I used to go to Leslie’s in West Hills, to get my water checked when I was out of the chemicals to do it myself, also to check for things like conditioner levels, etc.
Well, after about ten years of going there, they totally messed up my pool with an inaccurate reading by some new hire kid who told me to add ten pounds of conditioner because my levels were nil. So I followed their advice, even though I found it hard to believe. Well sure enough, next time I went in for a water test, they told me i’d have to drain half my pool to get the levels down to a safe swimmable number. Needless to say, I wasn’t happy about the expense of adding the chemicals and then having to drain and refill my pool. Water is NOT free here in the valley and I have a large pool of about 23 000 gallons.
I started looking around for a mom and pop shop and came across James and Jane about 8 years ago, and I haven’t looked back. What a wonderful, thoughtful pair of people. Both are very knowledgeable about all types of pools (plaster, fiberglass, salt) and always willing to do a free water test and recommend just what is needed. They never try to oversell you things you don’t need. They are a rare find in this day and age of «the bottom line» mentality of the big box stores who could care less about you as a person, and only want your information to do their marketing, and oversell you on their junk.
Whoever wrote those bad reviews I suspect had sour grapes, and 917 being a NY area code is probably some obnoxious NY transplant. Coming from Brooklyn myself, I can say that with integrity and honesty! Bossy rude people are never satisfied, no matter how much you try to educate them. They always know more than you, even when they don’t !!!
I highly recommend this store to anyone looking for a local pool store, and also for the courteous and congenial atmosphere every single time I walk in!
Thanks Jane and James!

Horrible. Save yourself the time and DON’T SHOP HERE. The Asian lady was ignorant and rude to me. ‘917’ what area code is that? she said. When i told her it was my cell phone, she scoffed — don’t you have a local number? She said.