West Des Moines Marriott

Room is comfortable and clean. The work desk area is a nice size, which I appreciate when on business travel. Nice size TV that can be used as an additional monitor if you have the appropriate cord. Room service until 11pm, which is great! Enjoyed a reception in one of the conference rooms downstairs and that was nicely done. When I checked in I was warmly greeted by the young lady at the counter and the ride from the airport in the complimentary shuttle was equally warm. The only feedback I have is 1) more clearly mark your van so it’s quite obvious that it’s the Marriott shuttle and 2) the addition of a safe in the room is really necessary if your clientele are largely business travelers. A refrigerator and microwave would be a bonus.

Way to Ruin someone’s wedding Marriot. Someone’s old enough to die for you and for this country serving the Navy (Just 1 year away from being 21) and you tell him that he can’t even drink 1 beer? To make it even worse you call the cops on him to have him arrested on his wedding night? And then you go around and take away everyones drinks if it’s not in their hands even though they paid for it at your bar and brought you an entire floor of business? Way to go Marriot!!!

I had business downtown Des Moines but a convenient filled up rooms in Des Moines. Everyone was very friendly at the WDM Marriott. My room has been super clean. The business center and Concierge breakfast and evening snacks have been very nice

Do not stay here! BED BUGS!
My family and I booked our room here thinking it’d be a good, clean hotel. After arriving back from dinner I was changing my two month old’s diaper when I saw a bug crawl across our bed. Thinking nothing of it, I used my wipe to kill it. About an hour later our 4 year old crawled into her bed and again, I noticed another bug crawling on her bed. I quickly killed it and realized it was identical to the previous bug. It didn’t take long to confirm they were the dreaded bed bugs.
I took the evidence to the front desk staff. The gal working apologized but seemed too busy to show any concern. I requested a new room and thankfully they did relocate us. After arriving to our new room a maintenance guy came up and apologized and said, «did they do anything for our inconvenience?» I said no so he said he would talk to the front desk to see what they could do. Shortly after we got a call saying we’d get two free breakfast vouchers for the buffet in the morning.
Come to find out the next morning, our room was one the 9^th floor and that room always comes with two breakfast vouchers!
We never received any other apologies. As you can imagine, bed bugs are a HORRIBLE insect to potentially bring into your home– let alone with a newborn!
I will never stay at the West Des Moines Mariott off Jordan Creek Parkway. Their lack of customer service and inability to show concern has driven us elsewhere.

This place doesn’t belong in the Marriott family. I should have stayed at Fairfield down the street instead. Even my checkin experience was not positive. We were made to wait a while and not even acknowledged, and then tersely dealt with. Then I went up to the lounge on the 9^th floor where I was treated incredibly rudely by the old woman working there who followed me around (definitely not to help me out). WTF?
The staff here is really rude and I am very disappointed with my experience. Maybe it’s because I am very obviously not a native mid-​Westerner. Maybe someone had an off day. Whatever it is, if you’re expecting typical Marriott excellence in service, you’ll be disappointed. These folks dont treat all fuests with respect. Thankfully I see no reason to be back here. The rooms are mediocre, nothing to write home about. WiFi is slow. No refrigerator or safe in the rooms. Pass.

I really had a really good experience here. The room was very clean, and the staff was very helpful. The room service delivered breakfast on time (ordered the night before conveniently by hanging the slip on the door), but the pastry selection was not that great, and every option was doused in a hefty dose of cinnamon. Overall, it was a good stay, and I would recommend the hotel to others.

I stayed here March 13 – 16 (for a weekend Rules of Golf workshop).
It was one of the best hotel stays I have ever had!
The staff were extremely polite, friendly, and helpful!
The food via room service was delicious – superb!
The décor was just lovely…
I would stay again if I had a reason to go to Des Moines…

I changed my reservation to this hotel on short notice. It was raining hard, and I didn’t want to drive all the way to Omaha that night. I got here, and was greeted nicely at the front desk. There were two of the smiliest friendliest greeter and front desk person, and after the long treacherous drive I had, it made me feel better.
Another nice surprise was that they gave me an upgrade to a suite. The suite was awesome! It had a separate bedroom, a living area with a desk, a jacuzzi, and a very nice bathroom. I didn’t expect it at all. The bed was very nice too. It was sooo comfortable and the linens were fresh and soft.
The concierge area was also very nice. The staff at the concierge was super sweet and very accommodating. I wanted desserts but it wasn’t dessert time yet, but she brought out some just for me. Nice! Then, I lost my key and the lady called downstairs and asked for a new key to be brought up to me. However, the food was just okay. It was not as good as other Marriott’s concierge. However, it was free food. I shouldn’t complain at all.
I decided to stay one more night instead of staying at Omaha. I would just go there tomorrow and would drive back to Des Moines, especially if I could stay in the suite. They told me it was no problem and gave me the same rate.
Overall, it has been nothing but nice stay at the West Des Moines Marriott. I hope their rate would always be affordable as I would stay here every time I am in town.

I normally stay at holiday inns but was traveling with a friend who is a Marriott reward member.
Wow. Very impressed with this Marriott … Room was very nice and had the most comfortable bed I’ve ever slept in. I liked the pillows so much I asked to buy one.
I will definitely stay here again and try other Marriotts when traveling

Hotel was nicely remodeled. The rooms were clean and exceptionally comfortable
Restaurant and bar was great, watched the game and talked to a friendly bartender
Parking was easy and free, I would absolutely stay here again. The room also had a very cool lighting fixture

I’m a stickler for consistency, however being consistent was no plus for this hotel stay. We were disappointed from the moment we turned into the parking lot (not even stepping foot inside the hotel) through the next morning.
I booked two rooms, one for me and another one for my parents who were visiting from Alabama. They had a long drive and were very tired. Both are senior citizens and I just cannot believe that the hotel would have inconvenienced us the way that they did.
We had to cut our stay at Adventureland short this day because my father had experienced an issue with his pacemaker. We decided to immediately go to the hotel so that he could rest.
Upon arriving and turning into their parking lot, we immediately noticed that some type of event was going on in their parking lot. There were a bunch of old cars. I have no problem with these types of events, but perhaps they don’t belong at a hotel with a small parking lot. We had two cars, two senior citizens and lots of bags and yet it was difficult to locate two parking spots. I dropped off my parents at the door of the lobby but then I had to then park each car separately one at a time. Not only were there old cars taking up parking spaces, but there were trucks and trailers that carried the cars there and there were people «camping out» in some of the empty spaces with their lawn chairs. I eventually found two spots way in the back, far away from the hotel lobby. I then had to make several trips to get out luggage to the rooms.
The rooms were fine. Standard Marriott rooms. I absolutely love the lamps next to the beds. I would love to have a couple for myself, however the $ 325 (each) price tag is too expensive for my budget.
The next morning the consistency continued. We had pre-​ordered room service for breakfast. It arrived on-​time which was great because we were on a tight schedule. However the food, for the most part, was uneatable. My first bite into the scrambled eggs and I encountered a foreign object. I’m not sure what it was. I had to spit it out in the trash can and I just could not eat any more. I did enjoy the bacon and toast.
My parent’s room lacked any bathroom towels. This really affected our schedule.
Overall, the hotel was consistent. Too bad it was such a negative experience. I have stayed at this hotel a couple of times previously and did not experience such a negative experience as this one.

The corporate rate makes the West Des Moines Marriott an absolute steal! Blue Light special aside, there is something about this Marriott, that makes it feel like it is teetering on the chains standards. The décor is fine. The rooms are fine. The staff is fine. What is it?
It feels to me like the hotel was remodeled a few years back. The remodel couldn’t cover signs that the building wasn’t designed to have the layout of a modern Marriott. The gym seems like it’s in an odd location and there are two elevators where it feels like there should be three. The coffee station and the business center feel like afterthoughts. Little things are starting to add up.
PS: don’t count on the shuttle. While a free shuttle to and from the airport is great! This one is extremely unreliable.

Shame shame on your name!
Let me start by saying I’m a fan of most Marriott hotels… Now that I got that out of the way… The hotel’s front entrance was under construction, and we had to go in a side door. They had no luggage cart so we were stuck hauling in six bags at 2:00am which equals me not being a happy camper! We checked in at a makeshift window in a hallway… At this point I had to laugh I looked at my honey, and was like really? Once we made it to our room I was so ready for a hot shower and to hit the hay! BUT they forgot our towels and shampoo! So I skipped down stairs to fetch them, the front desk clerk was happy to steal from another room (it was empty) to accommodate me! Other than that the room was clean and the bed was great!
My stars are based on the lack of knowledge concerning the rebuild, and the missing items in the room! I do believe that if in fact they weren’t under construction I would have given them at least 3 stars…

Nice Marriott, but not too flashy or big. Bartender last night was clearly in over his head, as the room was full and he was lost. Bartender tonight was more on the ball. Bar area is small and gets VERY loud if crowded. Food both nights was better than average (Salmon one night, Halibut the next). Restaurant is a «steakhouse», but since I went fish both nights, I cannot comment. The entire hotel is FREEZING cold, which they need to work on. Room was typical Marriott… comfy bed, desk, ample bathroom, big tv. Close to highways. Run of the mill Marriott, which means you will not be blown away, but should not be disappointed.

I had to stay here for business.
First and foremost I have to comment that I had a delay in my flight that led to me arriving a day late to Des Moines. I thought the whole flight mess would create another mess at the hotel, I was surprised that not only did it NOT cause any problems but they knew all of the details of my flight and situation, so they had a shuttle at the exact time of my arrival at the aiport ready to go for me. It felt so good to finally get the good customer service we always look for :)
It was super clean. Everything seemed brand new and fresh, with a very friendly staff.
I usually hate hotel beds they just feel so impersonal and I don’t like the idea of so many other people having slept in there. But the beds here were super comfortable! With super fluffly pillows and so so clean, made me feel really comfortable.
The main bar was a decent good place just to hang out before going out.
Something to note was that I was there with about 60 other guests and at night we all would like to go to downtown Des Moines for drinks and sightseeing, the Marriott provided shuttle service for only a dollar each person. They would drop us off and pick us up, this was extremely convinient and made me feel super safe knowing I didn’t have to get into a strange cab late at night. Plus the driver would always recommend a new place for us to check out.
My only complaint, was I felt as though the breakfast and dinner buffet’s were a little limited only really providing two main dishes and everything else out could be considered a side dish. I don’t know I might just be being a little picky.
Overall everyone was so friendly and nice, and I noticed the other review commented on what a «breeze» check out was, she couldn’t be more right!

We stayed here due to the 2 Marriotts in downtown Des Moines being full. It is very conveniently located right off the highway, with ample parking.
Checking in and out could not have been more of a breeze, and the room was very spacious and luxurious. (one slight issue: I had requested extra pillows and towels, which we did not get). But the room was very clean, the bathroom was well-​lit, and everything worked — like the TV, A/​C and hot water.
We took advantage of the breakfast buffet in the main dining room. There was a pretty nice spread including a guy who custom made omelets and waffles for you. They were a bit stingy on the coffee, as a huge carafe placed in front of us only yielded a cup for each of us (2). We probably could have asked for more if we had more time and wanted it though.
But, really, all in all Marriott runs a good show and you will be pleased.