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Pretty typical like any other home depot in the country. My only rake on it. I couldn’t find the same screws I was looking for. The customer service wasn’t bad but wasn’t unique either
Emily T.
Place rating: 5 Newton, IA
I could probably write this review for any of their locations. Comparing this company to Lowes and Menards, they are #1 in our books. This is because of the customer service. When you get someone(and it’s on you if you are shopping on the busy weekends, that will obviously take some time), they know their stuff. We recently purchased a lawn mower and our very helpful employee,(shout out to Scott), gave us the rundown. Now, we already did our research on Consumer Reports, so we had an idea of what we wanted, but there were a few models that we were still hemming and hawing about. This guy helped us decipher the differences so that we made an informed decision about our purchase that we feel good about. And this is important because you are spending $$ and want to make the best decision possible. My tips — if possible, shop when it’s less busy, like a later weeknight, after dinner, when everyone else is settled in. You can usually find someone right away and they are not only happy to help, they are knowledgeable too. — don’t go through big box companies like this for service items such as carpet, garage or whatever else kind of install. Your best bet is to go to a small shop, that specializes in whatever that need is and you will get better service instead of going through a place like this and they are just the middle man, it’s chaotic, we experienced that, never again. Because, in the end, are you really saving any $ when you spend all your time making sure it’s done right or fixing what is wrong or whatever your situation may be? No. Your time is more valuable than that.
Patrick T.
Place rating: 3 Des Moines, IA
This is you typical Home Depot type store! They got more than everything you would need for your latest home or art project! For us it was the latter! When ever I’m in this store I always seem to have a hard time finding a staff member to ask questions! And when it comes to this type of stuff, I always have questions! And I hate having to make multiple trips when I’m working on something. One thing I have discovered here, even the people running the check out are pretty knowledgeable about things! Prices here are pretty low and standard compared to Lowes. Sometime I dig going to a more local spot, just for the plain fact that their is more time and people to help you and ask questions! But I dig this stores location and they are open later so, I go Home Depot!
Paul B.
Place rating: 1 Des Moines, IA
Dosnt even stock all the products needed to assemble simple gutters and down spouts. Sales people at door weren’t much help in locating area where gutters were located. Won’t return.
Bill L.
Place rating: 5 Ankeny, IA
Home Depot and Menards in my opinion are pretty interchangeable stores. Other than their interior décor, the products and staff are nearly the same. There are definitely products you may only find in one store or the other, but nothing that is significant enough to mention. This is only applies if you are looking for a specific item. I always need help when I shop at a home improvement store and the staff members here are knowledgeable and willing to help out!
Mitchell S.
Place rating: 1 Blue Springs, MO
Every time I go to this store the ENTIRE lumber department is blocked off while they screw around on forklifts. One would think that stocking could be done early in the morning or after close, not during the after work rush. Home Depot sponsors all sorts of woodworking blogs, some of which I frequent to get plans from and they of course refer to specific products available at Home Depot. PureBond plywood is a great product after all, but it’s not accessible. Ever. Today I finally asked to get in the aisle to get what I needed and it was a huge deal to get the forklift to stop and then the guy followed me around impatiently, just begging for me to go away. I keep going back for some reason, thinking I’ll find a better product than Lowe’s or Menards, but honestly it’s just not worth it anymore.
Sami V.
Place rating: 5 Des Moines, IA
Growing up a carpenters daughter I spent a lot of time in stores like this. This place is fairly generic but the staff is very friendly and really helps out the customer.
Christine C.
Place rating: 3 Honolulu, HI
Gotta love any Home Depot! Here, the staff is friendly. Only one person asked if we needed help though.
V S.
Place rating: 1 San Diego, CA
Awful experience with the carpet and flooring people! No follow-up or Follow through. My floor was supposed to be installed the week of the 14th, and i still do not have an actual date. I made my purchase almost 2 months in advance to avoid any delays. I was told by the install coordinator that a 2 or 3 day notice would be sufficient to set up installation, since i am doing a complete remodel, time is of the essence. for 3 days i tried to contact the install coordinator, only to find out that he was ill, and unable to work.(in a laughing and joking manner i was told that by the flooring manager) One would think that a company as big as home depot would do some follow-up in such a situation, to find out what was going on with the customers in the loop. I should have walked away as soon as i realized how un professional home depot was which was from the first day dealing with them, no follow-up or follow through, i had to keep calling and calling for the measurement, and the estimate. Jerrod, the manager over flooring was the worst when it comes to returning phone calls, in fact today is Saturday, and i have left 3 messages since yesterday. the only thing they are good for is «Dropping the Ball» I should have dealt with a local store instead of a big box store.