West Creek Kayak & Canoe

I ordered a Nucanoe Frontier 12 on May 14^th and was told that it would be 3 – 4 weeks or less… most likely 2 weeks. I paid in full and West Creek Kayak and Canoe said that they would contact me when it arrived…5 weeks later and nothing. No call. No e-​mail. No update.
So I call them today to ask what’s going on… and it turns out that they NEVER EVEN ORDERED IT!!! I have a receipt and yet they never even called to order the kayak??? This business must be in trouble because they sure remembered to take my money! So now summer is half over and I’m left with nothing plus I have to wait another month for it to arrive?!?
The guy I spoke to and ordered from on May 14^th (Glenn) had an awful attitude and offered no apology. In fact, everyone in this place talked down to me. When I asked how or why this happened, they just said nothing. Dead silence. They tried to give me a used kayak until the other one arrived. I told them that I wanted a new one like I ordered and so they just tell me that they ordered it TODAY for me. That was it. At this point, I was done with them. I’m not giving them my business. If I have to wait again, then I’ll order it elsewhere. To be honest, as much as I like this Kayak and the Nucanoe brand, dealing with the young guy from Nucanoe today was awful too. He just wanted to blame West Creek Kayak and kept cutting me off. They work together selling Nucanoe products. SOMETHING could have been done to make this right. Customer service from the West Creek Kayak AND Nucanoe SUCKED today.
I’m thinking of another brand just because of this one experience. It’s a shame too because Blake from Nucanoe was great every time I contacted them and I was excited to use this product. Oh well.
Long story short, I called the credit card company and got my money back.
AVOID WEST CREEK KAYAK AND CANOE AT ALL COSTS.
If this is the way that they do business, then they won’t be around for very long.