Orthopaedic Medical Group

My husband and my son both was treated by dr Osborne years ago and they both had very good experience so when my daughter was nine she broke her collar bone took her there and she saw Dr Block he was very nice to her and so was the staff I would recommend the office to everyone!

My fiancé broke his ankle so I brought him here. Friendly staff and the doctor made sure he answered all of our questions.
Everything was made simple for us. We had a very pleasant experience.

Five stars for Dr. Osborne. Minus two stars for administrative assistant Marisa.
Dr. Osborne has been treating my dad for many years now for his walking issues.
Recently my dad had a fall and hurt his wrist, Dr. Osborne successfully operated on the wrist and now my dad’s wrist is functional and much better.
I highly recommend Dr. Osborne as a doctor who is highly specialized in his field and is a great orthopedic surgeon as well.
Thank you Dr. Osborne
As good as Dr. Osborne is I can’t say the same for his administrative assistant Marisa. I’ve left 5 messages on her machine to call me back and she hasn’t had the courtesy to return my calls. After waiting for a call for ten days I now have to drive down there to resolve my issue because I’m out of time. Over twenty years this is easily the worst customer service experience in the medical industry I’ve ever received and that’s saying a lot because there were some other bad customer service issues before.
Dr. Osborne if you are reading this you are losing business because of administrative issues with this staff member. I will keep trying to stay with Dr. Osborne, but if this is how other patients are being treated I’m sure they will be finding alternatives right away because they don’t have a history with the good doctor. Please do something about the administration returning calls, this is a current and future problem for the office.

I really like, respect and appreciate the work of Dr. Vic Osborne so this review does not apply to him.
The Orthopaedic Medical Group office, however, is more than difficult to work with. First of all, the group is divided into so many different departments that it is hard to talk to the right person on the first try. This resulted in me being transferred to several different people several different times. Most of the people I talked to acted like they were so busy that they were not willing to go out of their way to help a patient with questions and concerns. It was truly disheartening.
Most recently, I left a message related to SDI trying to understand the process for getting paperwork filled out by the doctor. The message indicated that they would respond to me within 24 hours, of course that didn’t happen and when I called back, I was told the person I left the message for «doesn’t fill out paperwork.» She could have still called back to explain the process! On top of that, they charge $ 15 per page of documentation that is filled out by the doctor. I’ve never heard of such a thing!
Altogether poor administrative experience at this office.

what a horrible place! I called to make an appointment for my broken ankle & had a family member take off a few hours of work to take me to this appointment. After of waiting AN HOUR, a lady comes and tells me they don’t take my insurance and when I asked why someone couldn’t tell me over the phone, she said because she was the only one who knew… umm ok? Thank you for wasting my time. As a mother of a small child, and my husband being deployed in Afghanistan my time is VERY valuable, and I just wasted an hour of it.
Thank you!