Leberthon Brian, MD

I called in, someone answered and I told her I was a new patient trying to schedule an appointment… She put me on hold for 16 minutes and at the end she hanged up the phone on me… Not calling back…

This review is on behalf of my wife…
We chose this doctor because he was the doctor provided to her while she was in the hospital and he was very friendly.
Unfortunately, we will not continue to see him because we can no longer tolerate his staff. They are a complete DISASTER!!! We did our best to patient, but our patience has run out! They are unbearable!
EVERY time she calls them, they are impatient, rude and never do what they say they will do. She ends up having to call them 2, 3, 4 times just to get results. She only does this because the Coumadin levels are extremely important and time sensitive and they NEVER call her back when they say they will. Then when they talk to her, they treat her like she is a nuisance.
If your job is that hard and makes you that miserable to treat people with complete disrespect over the phone, then QUIT!!! This job’s not for you. The health field should be filled with workers who actually care about patients, not be annoyed by them.
The final straw was arriving on time for a prescheduled doctor’s appointment and having to wait, no exaggeration, 3 hours to finally be seen by the doctor!! COMPLETELY UNACCEPTABLE!!!
Doctor Leberthon, if you are reading this, fire your entire staff and start over. They don’t deserve you and you deserve a lot better. They make your office look terrible! Good luck.

Skilled, knowledgeable and compassionate Doctor. My main issue is more with the office than with the doctor himself, and the 5 starts refer to him solely.
Some members of his office staff could definitely polish their customer service skills and be reminded that they’re dealing with the people who actually help keep them employed and receive a salary in these tough times.
Out of my sincere liking of Dr. LeBerthon, here are some suggestions that should come in handy for current and future staff. After all, why not make patients feel great in your office? When did they stop being the most important people in your office?:
1: Look up! And look at the patients as they walk in the office and up to the front desk, and welcome them graciously, NOT impatiently and with a look of annoyance as if they’re a nuisance to you.
2: Do not be condescending to the patients who are elderly, speak another language or are otherwise perceived as not «worthy» of your full respect and attention. ALL patients should be equally important in your office, and treated as such.
3. When Pharma Reps come in, DO NOT treat them as if they are more important than the patients who are sitting there waiting to be seen, for they are observing it all. I witnessed this practice too many times. This always makes the doctor look like a sell-​out to big pharma and not as the compassionate doctor that he is.
4. If you must have a huge TV in the tiny waiting room, why not have it at a pleasant noise level and show positive messages to the patients who are already anxious about their treatment or about their progress? Loud, trashy TV shows or news broadcasts do NOT belong in a doctor’s office.
5. Patients are there seeking to resolve their health issues and attempting to gain back their health. They DO NOT need to hear about your personal drama and tribulations while dealing with their own. Save it for your friends or maybe for your mirror, so you can hear how pathetic it sounds to hear others’ pity sh*t while dealing with a serious disease.
6. A clean office is a good reflection of all the people who work there and most importantly of the person whose name appears on the business card, meaning the doctor. A dirty, unkempt and disorganized office reflects just the opposite. *When patients with compromised immune systems are quite common in your office, cleaning and disinfecting surfaces should most definitely be a top priority for all!*
7. Doctor, if your staff cannot keep up the good name you are working hard at building for yourself and your office, why not either train them well OR let them go?
There’s and endless stream of people seeking employment and willing to do it right… AND an equally long stream of patients seeking a new doctor who will meet all of their needs and not only their prescriptions for medication.
Long post, probably full of typos, but also filled with good intentions for Dr. LeBerthon, from this former patient who decided it was time to seek all these points in a new place, and found them!