The UPS Store

I recently moved up here and needed to return an ATnT uverse bundle back to the company. It was a pain getting it all set up, so I figured that the process of the actual return would also be. The worker behind the counter informed me that sometimes it can be a lengthy process and did all he could to make it as fast as possible. During the return he did all he could to tell me about attractions here in Cincinnati that I might be interested in and even looked up and wrote down some addresses for me. He even had his co-​worker come out and debate on food and attractions. I left there happy to know my items were in safe hands as well as happy in the knowledge of a few good burger and pizza joints in the area. Thank you ups store and thank you Sam and Darell.

Not customer friendly manager/​owner. As a frequent Amazon Prime user, I have viewed the ability to drop off Amazon returns at UPS stores as part of the process. My packages are well packaged, and I always ask for a receipt of mailing, just in case I need to prove to Amazon that I dropped off the package but also knowing that the package was scanned into the UPS system. Today, I stopped by to drop off a return and asked for a receipt of mailing, and the clerk, who was friendly, mentioned that they may not be able to give out mailing receipts during the holiday season. I was in a good mood and asked why, and she replied because they may get very busy, so I should just take a picture of the mailing label. I explained that I wanted to have proof of mailing the package because anyone can take a picture of the mailing label, so a picture doesn’t mean the package was mailed, and since it was a return, I’m not that interested in tracking the package (plus, the tracking number is in my Amazon account since Amazon generated the label for me).
This is when the manager/​owner of the store (I presume these are franchises), jumped in and said in a more confrontational tone that the receipt was not a guarantee and that I might as well be dropping off the package at a drop off location. I was a little taken aback and explained that it may not be a guarantee, but the receipt is on UPS stationary, so it would still be proof that I mailed the package. He started to get more agitated and irritable, and then he told me that they may get very busy for the holiday season, so they can’t generate a receipt. Really? I’ve been a customer there for years and dropped off maybe 50+ Amazon returns at all times of the year, and there has been maybe 2 people in front of me at the «busiest» times, and I have patiently waited my turn. Looking around the store, there was only one other customer in the store, and he was making photocopies. I don’t know if he was having a bad day, but obviously the clerk was passing on the message that he instructed her to. I wasn’t there to ask for anything special. Generating a receipt is such a simple prices — they scan the label and print the receipt, so maybe 15 seconds of work. Furthermore, this is a customer oriented business, and the last time that I checked, providing a receipt is fairly standard business practice. Finally, they are being paid by Amazon (and indirectly by me as a customer), so it’s not like they are working for free.
In conclusion, if this store feels so overwhelmed that they cannot spend 15 seconds to print a mailing receipt, I think we should help them out by going to a different store. There are other stores on my way to work, and I will go them.