Metropolitan @ West Chester

I can’t really comment on what it’s like to live in this place, because I didn’t even get that far. The office staff is extremely pushy. I get it’s your job to fill up all the apartments, but you don’t have to shove it down my throat. Let’s start off with the fact that there’s a ridiculously high fee for everythinnnggg. I wouldn’t be surprised if there are more hidden fees once you move in. The rooms are extremely tiny for the prices. Definitely better options out there.
Worst part of all was a RUDE email I got from one of the staff members saying that we wasted their time. Excuse me, but you have a 48 hour holding policy. We contacted you upon that 48 hours. We honestly decided against renting here because of how pushy the staff was, and how they charge for every little thing. We figured it wasn’t worth the frustration, and after receiving such a rude email I know we made the right choice.
Metropolitan, please learn the true meaning of customer service. Your employees should not be so aggressive that they scare people away. I want to live somewhere that I feel comfortable and welcomed, not intimidated. Lastly, recognize you are selling a HOME for someone to live in for a year. You should be grateful that you even have tenants living there now.

if there is any thing less than one star, I would have given them that. Extremely rude staff especially manager. I moved here last year and moving again by the end of my lease due to their rudeness and disrespectful behavior. Staff is especially very condescending and belittling while talking to the renters. I would absolutely not recommend this apartment complex to anyone. this is the worst for sure

Love the Metro! Everyone in the office is so incredibly nice and is there to help you with anything you could possibly need!

I have had nothing but a positive experience here. The office staff is always so cheery and helpful, they are some of the nicest people I’ve met who really remember you and genuinely love their jobs. I don’t even have to tell them my apartment number when picking up packages.
Maintenance requests are prompt, and the grounds are really nice! The free gym is a great plus! I really like are the secure package pickup and the pool (the pool pass is cheap). I hardly hear any noise for an apartment and when I do see residents they are usually really nice and say hello.
This is a pet friendly apartment, so the private courtyard is great for taking my dog out. Even with many dogs here, I never hear other animals in other apartments. Also, the grounds and halls are always really clean. I often see the maintenance working on weekends cleaning and maintaining the apartments.
This apartment is close enough to downtown West Chester that you can walk, but you also have a place to park your car at night. Older apartments closer to downtown with no parking are similar in price if not more. You really get a good deal living here, I’d definitely recommend checking this place out if your looking!

I have lived here for a few months, and I have had a very positive experience so far. Everyone in the leasing office is always cheerful and willing to help with any questions I have. The maintenance team is helpful too, they have been able to help me the same day when I put in a request. The apartment itself is very modern, and only a short walk into town. So far, I think the metropolitan is a great place to live!

I have nothing but great things to say about the metropolitan at west chester. The office staff is amazing and the maintenance team is prompt and efficient. Talk about same day service! The negative reviews on here are absolutely false. If you have bed bugs or fleas, it is your responsibility as the resident to take care of that in YOUR apartment. I’m sure the management staff followed appropriate protocol as they always do when issues arise. Any time I had an issue with my apartment, it was resolved very quick. Do not listen to these bafoons, this apartment community is great with friendly welcoming staff and is a jump away from the borough of West Chester. Also… a lease is a lease, they are similar across all apartment communities. You read it and signed it right? Definitely No «loopholes». Some people are uneducated and unfortunately that translates into their reviews.

I’ve lived at the Metropolitan for over three years in two different buildings. I LOVE living here! If you want to be in the borough but not spending a fortune this is the apartment for you! I live in a spacious two bedroom with an updated kitchen, washer and dryer in unit, and a balcony. There is secure package pick up, a gym and a POOL in the summer! The parking is free and there is plenty of it! Not only that the maintenance team is incredibly helpful (I call for batteries and light bulbs). The office staff really care, they always ask you how you’re doing or if you’re going to join a complex event. Most residents are very friendly and social. I would recommend this apartment to anyone looking in West Chester.

If I could leave no stars I would. My apartment became infested with bed bugs and they refuse to pay for the bill and its their obligation to maintain a habitable premise. When I tried telling them, they hung up on me! They really do only care about the money and its just unbelievable. They need to get their act together because this is making me question even living here. Absolutely ridiculous and rude.

They do not care about the tenants, they care about the money. It’s ridiculous. They charge exorbitant sums for rent, and then have all of these loopholes built into the leases that they call upon when you are trying to do something, that you were told by the office in person was fine, but will be told by email a week later it is not. I lived here for two years and the number of times something happened with my lease that was absolutely insane, is incredible. I would go to the office to have changes explained to me, to make sure that I wouldn’t get screwed by any of these changes. And inevitably, upon hearing what they had to say in person and confirming it in email later then signing the lease, they would go back on their word and pull all this crap about how that’s not what they meant, when it is very clear what they said and what I asked.
The apartments themselves are meh. Thin walls, pipes burst numerous times in my apartment alone (and were fixed incorrectly numerous times), the microwave caught on fire my first week there. Just tons of things like that.

I have lived here for 3 months and I don’t think I’ve gotten a full night sleep since. The walls are paper thin and the floor boards were probably installed in 1940 because I can hear every move the people above me make… to the point where it wakes me up from a deep sleep. It’s absolutely awful. The building is old and definitely needs some improvements. The Windows are paper thin so it is freezing during cold weather and you can hear everything from the outside. Their workers will sit out back and chat during early mornings and it always wakes me up. You would think that a place like this would be cheaper, but no it is pricey and your quality of life is threatened. I cannot wait to move out of this place. If you do move here, make sure you are at least on the top floor.

This apartment complex seemed perfect. However, there is a definite flea problem. The apartment seemed clean enough and suitable after taking over a lease. The day before I moved in I noticed a flea problem. With no assistance from the office and the former tenant (where I took over the lease) I took measures on my own and bombed the apartment with the flea chemical and continuously vacuumed. I moved in the next day, and my dog became the infested host. Had a exterminator professionally bomb the apt… again still fleas. I believe the problem is coming from other apartments and the outside not being treated. It’s been a month and problem not resolved. Not up to standards in preventing this problem that is obvious as well with other tenants in their apartments. Next step Board of Health

I have lived in metropolitan for four years before I moved out this June. The four star is for the overall experience. I would say that it started with a four, went down to three and now I would give it a four again under Susan’s management.
One good thing about the apartment complex is that it is close to downtown West Chester. It is the only large complex from which you can walk to the downtown. West Chester is famous for its restaurants and being able to walk there provides extra convenience during the events. The management is also very friendly and they take care of your demands. The South building is probably the best, facing a pool and a yard of trees. The East building is mainly for colleage students and can be very noisy. But it also has a gym. In winter time, if you want to go to the gym without getting out of the air conditioned building, the east building is for you– that is, assuming that you are not afraid of noise.
One point is subtracted from a five, because of the old carpets in the building. They could have upgraded it long ago. It made the building looks older than it is. At night, sometimes it is a bit difficult to park.
A big plus is for the new manager Susan’s team. Susan and Jennifer are both very kind hearted professionals and the building has improved a lot in the past two years.