Frontgate

Don’t listen to the reviews about having to be a «Millionaire» to shop here. It is WONDERFUL. The day I happened upon it (staying in a hotel nearby” they had 60% off bar stools, and 50% off all outdoor items! I am an interior decorator, and I use some of the same wholesalers as Frontgate/​Ballard/​Grandin Rd… I can tell you definitely that the prices were well below wholesale. Because this is a «real» outlet, you DO need to have your «buyer beware» goggles on – the items can be damaged, knicked, scratched, returned items. But many seemed to be simply overstocked/​discontinued. One of the best things was seeing re catalog items in «real life» … So if it’s something you’ve wanted, and isn’t in good enough condition for you at the outlet, you can inspect it & wait for a catalog sale knowing what the item quality is before ordering.

I drove about 45 mins on my day off to visit this store. On the day I went the entire store was 50% off. I thought I struck gold! Long story short I bought a large rug and when I placed the rug in my cart it had a funny smell, kind of like the inside of a old tent. I thought maybe it was from the rug sitting no the warehouse floor or it was the rubber backing. I took the rug home and woke up the next morning to my living room smelling like mildew! It was my new rug! Not only did the rug stink up the room, the smell transferred the my carpet too! I had to clean my carpet and keep the windows open for a day! Shame on frontgate for selling this rug! I went to exchange the rug and all the rugs in the stack also stunk. Gross!

This is one of my favorite stores. Even though the outlet prices are still higher than others, the quality is unmatched. I go once a month, I am on the mailing list to know when the big sales are. I could almost open my own frontgate outlet with all the furniture I have from them and Ballard. The staff is super helpful, if you see something in the catalog but can’t afford it, they will put you on a list and call you when they have it. We are so fortunate to have this store. I bought all my cushions for my outdoor sofa and love seat for $ 25 a set, the fabric is sunbrella and they use high quality foam so they don’t mold. They will work with you on the price so don’t hesitate to barter.

I purchased two of the Vector Retractable Hose Reel (item#144 861) in July 2014. The reel works great and because of the ½ in host it was very easy to use.
However, in May 2015 one of the coupling, connecting the hose to the faucet, was split at the joint. I contacted Customer Service and they replaced the entire wheel with no charge. Great customer service!

If you take your time and look you can find some great products at great prices. About the staff: They have always been helpful and never pushy. They don’t mind you asking questions. I have yet to meet one who was a blemish on Frontgate’s image.
I did find the EZ Bed I wanted. A Queen size for 120.00! Beautiful! Different week, different bargain. I went one time and wanted rugs but towels were on sale. Silly me should have bought the towels. I went on my next trip to Cincy to get the towels and rugs were on sale. So I found these plush plush rugs for two of my bathrooms. Both long enough for double bowl vanities. With the discount one was 25, the other was 32.
For me the joy of this store when I walk away with a few things that are really 60 to 70 percent off the catalog price.
I love too many things about the store to list.
If/​when I see another Queen EZ Bed for close to 120.00 I will get another one!

I purchased a large Christmas tree in 2009 and spent over $ 1,000.00 on it thinking that it would be high quality for the money I spent and last for many years. Not so! For only using the tree for a few weeks each year since my purchase the tree is now falling apart and no longer useable. I called their customer service and was told to email them as they did not take calls that have complaints about their products. Emailed them two weeks ago and have heard nothing from them.
Very disappointed in Frontgate and their customer service and will never shop with them again.

I am going to start this review stating that this is ONLY for the time around the holidays, other than that the stars would drop off significantly because I’m not into overpriced stuff.
I am a self proclaimed Halloween junkie. I freely admit it, and I think that is what makes me so awesome. :) But seriously, if it’s creepy and inexpensive I may own it… or I WILL in time. What the heck does this have to do with Frontgate you may ask… well a lot if you are too a Halloween junkie like myself.
My boyfriend and I headed down to this swanky place that I normally would stay away from, the day after Halloween. He heard that they had some incredibly marked down items and we wanted to see if that meant OUR version of marked down or theirs. We walked in, and in the main entrance that connects all the stores, there was a fantastic sight to behold.
White life sized ghostly figures that move when plugged in greeted us in a group as if they were getting ready to sing in a ghastly chorus. Scarecrows made of straw stood behind them staring creepily at us as if to challenge our bravery to take them home. I checked the price on those, and normally they were around $ 300! Here at this gigantic sales extravaganza, they were marked down to around $ 58!!! HOLY MARKDOWNS BATMAN!!! Are you serious??? Yes, dead serious… pun intended.
We kept walking and there were shelves full of odds and ends… skeleton pairs that played the banjo, witches with light up eyes, zombie hand candle holders, party supplies, etc. There was a ton of stuff to choose from. We literally filled the cart with all types of creepy goodness. The total? $ 120… FOR A FULL CART OF GOODIES!!! I checked the price on this stuff online (which did not have these discounts.) and I would have spent close to or over $ 1000 for everything I purchased!!! I have heard that they are the same way with other holiday décor as well, but I cannot attest to that as I have only perused around Halloween time. One word of advice though, check anything out before you buy it. Sometimes the stuff is out there because it’s damaged. I think this will be my new go to spot every day after Halloween though, so I may see you there, but don’t buy up all the good stuff or I’ll be sad!

Alright guys I have to break up this love fest. Unless you are a millionaire this «outlet» is not for you. I like expensive things. I BUY expensive things. I believe quality over quantity is best, but this. is. ridiculous.
I’ve heard rumors of this infamous Frontgate outlet for years and finally ventured up on Sunday searching for simple patio cushions only to find $ 45-​$ 65 for one patio CHAIR cushion. WHAAT?! That means for four cushions it would be around $ 250. *blank stare*
Then we thought, ok while we are here let’s look at dog beds because I know they have ridiculously high priced dog beds in their catalog maybe we can score a deal. WOWZER. These beaten down beds shoved in a dusty corner of the store were still priced at $ 258 — FOR A DOG BED. My boyfriend joked, «When your dog bed costs more than your bed, that’s a problem…»
There is a difference between buying nice things and then buying something because it has a brand name. I just kept thinking how funny would this be if this were an SNL skit? People walking around buying ordinary things for thousands of dollars. «Oooh look at this tiny lamp for $ 3,000. We MUST have it!»
In my opinion this was not an outlet. Do not waste your time.

Everything in the store was strewn about and very messy… looked more like a thrift store. Took a quick look around and decided it wasn’t worth it. :X

I think their store is great, their staff is friendly but the prices don’t always seem to be as good of a deal as you’d think for some of the things that are pretty messed up and still have a large price tag. I miss when Improvements was a store in their complex. Their merchandise is quality tough and always kept clean.

Note
Although there are no signs indicating it and the staff don’t advise you, you only have 10 days to make returns

My review is more about Frontgate customer service, than prices. I ordered and received a kitchen step ladder, but wanted to return it because it’s design and weight was too much of an obstacle for easy use. On my end I had problems with the UPS store. The return was supposed to be pre-​paid, but things were not working out well in that regard. Frantgate customer service fixed it beyond my expectations. They arranged for UPS to come to my door and provided me with the necessary stick-​on documents to make it all work. And… it worked. This kind of customer service is memorable. It’s not the norm. I appreciate it.

Here’s a haven to get top quality merchandise that has been returned or overstocked, at 50%-75% off. It’s a bit of a treasure hunt, so do your home work at
and you can walk away with some really great deals on outdoor furniture, electronics, holiday decorations, and home accessories.

For anyone who has ever received a Frontgate catalog in the mail and been completely and totally depressed because of the outrageous prices… the outlet store is your answer!
If you aren’t familiar with their catalog, Frontgate offers relatively high-​end home and outdoor furnishings and appliances. I’m always excited to see the newest catalog because Frontgate always seems to be the first company to break cool items that show up in Pottery Barn six months later. This past spring, Frontgate had a huge inflatable outdoor movie screen for sale… Pottery Barn introduced an identical product that summer. Why someone would ever be willing to pay thousands for a product that is bulky, inconvenient, and only use able for three months in a year, I don’t know… but it’s cool anyways.
My mom and I could spend quite a bit of time in the Frontgate Outlet, it’s not too big (this is no IKEA) but there are quite a few interesting and innovative products to catch your attention. I personally love browsing the «entertaining» themed appliances, which feature state of the art margarita blenders and soft-​serve ice cream makers.
With the exception of our pool chaise lounges, every purchase we have made at Frontgate has lasted and still looks good. The chaise lounges ended up breaking under a very normal amount of body weight (less than 150 pounds), so I wouldn’t recommend spending your money on them!