AT&T

Simple and quick upgrade to my iphone. Marquita Davis walked me thru the options and didn’t press for extras and higher prices. Knowledgeable, clear spoken, and understanding of my particular needs.

Be careful. I was told I wouldn’t get charged a monthly fee for an iPad but it showed up on my bill and they basically told me «oh well» you signed the contract. They also added insurance for a new iPhone that I didn’t want. I went back into the store and they fortunately removed it. They can’t tell you an exact amount of the new monthly bill for a reason.

Steer clear of Chris (beard, tattoo of city skyline) at this store. I went into this store in hopes of lowering our bill because every month they would get higher and higher and we still don’t know why. Chris seemed very nice and reviewed our plan with me. After «consulting» me on the best plan based on our usage (we have 2 lines) we switched to the 1 GB plan because that was «all we need.»
He then offered me a tablet for «1 penny” – who wouldn’t want a new tablet for 1 penny? What he DIDN’T tell me about (and what I DID NOT authorize) was the additional monthly fees (data & insurance) for this practically free tablet.
Here’s the best part: As I was walking away from the counter, he had the balls to HIGH-​FIVE his manager or co-​worker! I wondered at the time, what’s the big deal? It was a 1 cent sale? But, being that they are commissioned salespeople, he did what was best for HIMSELF instead of for the customer. Now I’m stuck in a 24 month contract for a tablet I have never even taken out of the box.
This is not over… I’ll be in for a friendly visit soon. Bunch of jerks!
–Maureen

Compared to many AT&T locations where service is at best marginal, this one is a winner. I was greeted quickly, questions answered clearly and equipment ordered without incident. The only slight negative is they did not offer shipping to the store. Overall, great job!

Great customer service especially Kyle! The Management staff is friendly and accommodating. They talked about how I could protect my home and showed me how to watch dtv on my phone! They are awesome.