Planet Fitness – West Bridgewater

The people that work are the gym are nice. However that gym is the dirtiest gym I have ever been to. I think they go days without cleaning it. Men’s bathroom has paper towels all over the counters and floors. The spray bottles on the gym floor are never full and paper towels are always empty. I try to avoid this Planet Fitness at all cost. Every other one I’ve been to however is excellent.

I wrote a scathing review about this place a few years ago due to terrible customer service. However, after reading several reviews recently (old reviews, but I read them recently) about a change in staff, my husband and I decided to give them another try. (They apparently got rid of the incredibly rude girl that lost them a bunch of customers a few years ago.) And we are happy with our decision! The front desk staff is so friendly and welcoming. The machines are in great shape (clean, no rips as another Unilocal’er stated.) And the gym itself is clean and looks to be well taken care of. My only complaint is that they do not have any stairmasters… I guess they aren’t popular? That would be my only «con» about this place. I’m glad I gave it a second try!

I signed up for a membership here as part of my New Years resolution to get back into shape and I must say I couldn’t be happier! The staff here is very friendly and all the equipment is kept clean and up to date. They have people working out here of all shapes and sizes so it’s impossible to feel self conscious in the Judgement Free Zone. Membership is only $ 10/​month, $ 20/​month for the Black Card membership so you won’t be breaking the bank. All in all if you’re looking for a good place to work out and get healthy without having to be judged by «lunks», then this is the place for you! Highly recommended!!!

OMG this place is loaded with «lunks» sound the alarm.

I have been a member for at least two years and never have I had anything to complain about. The staff has always been friendly, the facilty up to par with being clean, and equipment in great shape and always updated/​repaired in a reasonable time. You can’t beat the price! Black Card Member $ 20* (regular memb $ 10*), I can bring a guest and visit any other PF … which I do a lot since I venture out often visiting friends and family etc. Only tip I have is to gauge the time you go as there are peak times when everyone is in there to use the machines and free weights. Not bad at any time you want to use the cardio machines or dedicated circuit fitness area.

Could be better, overall meaning in size, equipment, staff, and also more awarding to its members!

Lots of equipment, no waiting for someone else to move. plenty of showers, dressing room, lockers, tanning (that I haven’t used). If someone is looking for health club with steam room and pool, you’re not going to find it here — but for the daily workout, gym-​time, and do what you need to do, and get out — it’s perfect for the price.

This planet fitness club is less than satisfying. All the strength machines have dust, rips/​tears or are just run-​down and overused. Besides the disgusting appearance on all the machines, about half of them rocked or stuck in some way.
I couldn’t find one elliptical that didn’t creak or squeak (I tried four) and none of the tv channels worked on any of them. The women’s room looks like a middle school bathroom, and the tanning beds are dusty and dingy.
I do not recommend this gym.

As a first time gym goer (30’s something female in average/​declining shape)…I was very nervous going in to say the least. I found the atmosphere comfortable, the staff very nice and the equipment easy to use. Since my first experience was good I’m looking forward to my 3-​day a week goal.

So far so good. tanning beds did smell a little funky though definitely spray them down before and after using one!

Still loving this place! Does not look run down — always available equipment and I find the staff very friendly!

I can workout without muscleheads grunting and $ 10 a month? WORD!

I just went to sign up… despite two friends telling me they had problems with the charges at their bank… because it WAS so cheap. I found the staff at the desk totally ignorant of what packages were available and what specials are coming up and/​or who is eligible. But the thing that really went up my backside? When I said, «What?» to the woman with the Brittish accent she started talking to me like I was an idiot. You couldn’t GIVE me a membership to this little franchise where no one is friendly or really seems to care about people and fitness. Young guys with no knowlege flirting with girls at the desk and bitchy women hiding in the office.

For $ 20 a month, you can bring someone with you all the time. The place is full of friendly staff and has limited equipment

You get what you pay for.
Well I have been a member of this club since before it even completed construction, about 4 years now. I met the franchise owner, Melissa, who seemed really nice and bubbly. We discussed how the site would look upon completion (seeing as I litterally signed my contract in dirt) and I looked forward to it. I have to admit, I’m not the most excercise conscious person. I start off marvelously, then sort of turn back into a couch potato… regardless, I wasn’t too impressed with the layout so this would never make me WANT to go to the gym. And so, I didn’t really. But they still charge you your monthly fee and that annual membership fee.
Well after almost four years of dudiligent service, my debit card was stolen and I had to cancel it. So, my monthly fee wasn’t paid, and quite frankly I hadn’t been going so I had no idea. UNTIL I received a bright pink ‘PAST DUE’ letter in the mail. So I went online to pay the balance. Mind you, I regularly pay $ 10 a month. Now, because the $ 10 wasn’t debited, they charge you an additional $ 10. Apparently this went on for two months, so my balance due is now $ 40. So, rather than contact me after a month, they wait two JUST to get more money. Well, like the good little girl I am, I went online and set up payment for $ 40 AND I updated my credit card info. Only to receive another «PAST DUE» pink letter in my mailbox yesterday. I contact my bank and find that they have charged me the monthly fee last month, so obviously they have my account number. I contact the gym. I inquire as to why I keep receiving these past due letters. The secretary, Kate, states that they tried to debit my account but it declined? WHOA. Um. I have way more than $ 40 in my account so there must be some problem on your end. Because a week later you took out money JUST fine. She states, well you need to prove you had money in your account. At this point, I’m annoyed. Someone on their end messed up and now I have to prove I am not liable for YOUR mistake. I ask to speak to a manager. BIG MISTAKE. At this time an extremely unprofessional and beligerent woman named Chade (pronounced Shaw day) comes on. She doesn’t let me speak, talks over me when I try to explain the situation, and then has the audacity to call me a LIAR and HANGS UP on me. I know that Planet Fitness doesn’t hire people with extensive buisiness education, or any education for that matter, to work behind the desk, but this is insane. Your customer service people are a direct reflection of you and your business. Needless to say, I find their billing practices unethical, and their customer service skills lacking. I will be going in with the bank statement in hand to show verification of what I stated all along, that someone on their end messed up, not me. After that is corrected, I will be canceling my membership. I’m going to file a complaint with the BBB and be done with them. $ 10 would be a great fee, but I can’t deal with unethical actions and the fact that I will want to drench Chade in dirty bath water EVERY TIME I go in there.
The gym is essentially a factory line anyway. Whenever I do go in, every single machine is being used and the gym is just TOO full. There are no aerobic classes and when you want to get «training» its with other people.
Like I said, you get what you pay for. So if you want to be cheap and get cheap service, go with West Bridgewater’s worst gym. (I think its worse than WOW because even WOW was more expensive and had classes.)
Me, I’m up-​grading to better service. Hello gym with a day care and actual classes like kickboxing and zumba. Good bye Chade and don’t let that minimum wage job keep you bitter so that you keep hanging up on clients.

You get what you pay for. No frills at all. There is no pool, no aerobics room, no individual TVs on the cardio equipment, and no real towel service. This place does not really feel like a health club. BUT for ten bucks a month? I’ll take it. I like that I can work out an anonymous environment. I can just sneak it, do my workout and then peace out. There are no peppy trainers trying to overly motivate me. There are no super-​model type people who make me feel like I need to be in shape just to come to the gym. The equipment is not the most up-​to-​date, but most of it works perfectly fine. The facilities are kept neat and clean. Also due to the lack of towels, most people don’t seem to shower here. Therefore you are unlikely to have uncomfortable encounters with naked people in the locker room (at least the women’s locker room).

Not bad at all for 10 bucks a month. Tons of cardio equipments. Very impressive.
The place lack character. It still looks like a warehouse. They need more paints, better ambient lightings, and tvs.
It has a horrible setup when you walk in. It doesn’t feel like a fitness center. I hope the owner renovate it.

$ 20 a month and you get free tanning, free massage chair and use of all equipment? Can’t beat it.