From the beginning… WM quotes you a price online and does disclose that there may be an additional fuel/environmental fee, but despite entering your address information to their website, they don’t disclose what that fee is. Instead of upfront and honest pricing, WM has elected to intentionally obfuscate the total cost and bill twice for a single item — one year of service. As a customer, the removal of trash and recycling was reliable and I have no complaints. When renewal time came around, WM was looking for a 12% price increase. When I initially signed up, I was granted a 10% discount for paying for the full year in advance. No such discount was available this time around. Worse still, the new customer rate is about 10% less than what WM was requesting from me. When I brought this fact up with customer service a «lovely» woman named Karen told me that there was nothing she could do about the rate difference and blamed pricing differences between what is offered online and via the phone. That’s right, she outright refused to honor a rate I was seeing online for same services, same company. Further, when I suggested that I might be best off canceling, then renewing minutes later, she offered no opposition. As such, I cancelled my service with WM and signed up with a local company who seems to want the business WM didn’t. Subsequent dealings with the«lovely» Karen have been equally frustrating as she muddled my cancellation /last pickup date and offered no guidance on when my barrels will be picked up. In summary: WM is good at picking up trash and treats their customers like GARBAGE
