Alpine Aire Heating and Cooling Inc

Top notch service from Tony at Alpine Aire. He was on time, and super fast at identifying and replacing a burned out capacitor. He even took the fact that there were some yellow jackets making a home in the heat pump in stride. Totally satisfied with the experience. Thanks Tony, and Alpine Aire.

I have not used Alpine Aire, but the reviews, combined with their «explanation» to one of their customers makes me turn away. Here is a tip: if a customer complains — do NOT offer excuses why the customer is wrong. MAKE SURE they are happy! Alpine Aire will NOT be getting my business.

Joe & the team of alpine aire are supper knowledgeable and helpful whenever I have a heating or cooling question. Highly recommended!

I recently had a technician come out and inspect my system because it was not cooling. Making an appointment was easy and the people at their office were great so they get 2 stars for that. I was not there during the inspection so I spoke with the technician on the phone about what needed to be done. It was somewhat difficult to get actual details on what he did other than the compressor was bad. After finally getting to what he found we spoke on what it would cost to replace the compressor.
The technician told me that they would have to order the compressor and it was going to be roughly 2 – 3 thousand dollars plus labor. I asked how long it would take to do this job and he said it would take 6 hours. That got me doubting whether or not he was trying to just gauge my responses/​questions and figure out how much money he could get away with quoting me. 6 hours to change a compressor in a home is not reasonable at all. He said that if he did not use up all 6 hours to do the installation, that it would fail in less than a month and I would have to buy another compressor. He then tried telling me it would be better to just replace the entire system and that a compressor is just ¹⁄₃^rd of that cost… so I asked if $ 6000 would be a safe estimate and he agreed… by this point I wanted to get a second opinion and just paid the invoice. I called Keen, had them come out and it was a bad compressor but their price for a new system was almost half of what Alpine was telling me. Of course I went with Keen and just replaced the unit. Save your money and go to Keen.

I don’t know what it is with Unilocal.I keep giving this business a five star review and it never shows up. Let’s see if this one does. These guys were great, service was great, we bought a new unit from them and have been very happy with the price and the professionalism of Alpine air. (not so much with this rating service.)

Absolutely horrible experience. Agree 100% with Janice D. Similar experience. Had Alpine Aire out to trouble shoot a wiring issue at the recommendation of the thermostat manufacturer. Alpine said they would send the expert with my thermostat and 20 years experience. Ended up sending a rookie 2 weeks on the job and one that had never seen my type of thermostat. The guy was actually looking up youtube videos on how to repair this thermostat. lol. After 2 visits my system still wasn’t working correctly. Called to report the system wasn’t working again and Alpine said they would come out no charge but ended up billing for an issue they caused in visit 1 or 2. Either way the owner Tom Ross is a complete condescending jerk. Alpine doesn’t listen very well.

Do not use Alpine Aire. They are unethical and overcharge. They told us we needed a whole new unit at the cost of $ 10,000 for a house that was built 7 years ago. Alpine Aire did the original installation. We received a second opinion and had it fixed for $ 240. We made an attempt to compromise on their original service bill that was $ 216 just to tell us «we needed a new unit» and they were unwilling to offer any sort of courtesy or compromise. Do not use this place of business and if you do please get a second opinion.