Wheel’s N’waves

RUDE, RUDE, RUDE. The young guys that work here, in particular the one who checked me out are just plain rude. There seems to be no appreciation whatsoever for the tourists who keep them in business. There are unfriendly signs posted everywhere like «no refunds or exchanges ever, for any reason whatsoever, no exceptions, blah blah blah. » you get a lecture for everything. I have rented bikes here for years and the guy who used to be there who owned the dog was the only pleasant one. Today when I checked my bike back in so I could pay my life savings for a week’s rental of 5 bikes, a young group of Canadians were returning surf boards and gear. Their English and manners were impeccable. The guy working the counter was so INCREDIBLY awful to them… Snide and rude and arrogant… That it was uncomfortable to watch. I wish I would have said something because these poor people were really trying to accept his attacks with grace and patience. They were trying to figure out where the 7^th wet suit was. They rented 7 boards and 7 suits and one suit was missing. The young guys were doing their best to locate the suit and assured the staff member they would pay for it if they couldn’t find it. You would have thought they had robbed a bank the way the guy treated them. I am sure they didn’t get a «thank you for your business» let alone any common decency. I didnt get a thank you either. Never do at this place. I only wish there was a bike shop that would open up next door and put these arrogant, ungrateful guys out of business. Hey wheel and waves… If it weren’t for tourists, Maine and your little shop would be nothing!

We are in Maine for vacation from Colorado and we went to Wheels and Waves for a standup paddle board lesson. Everything about Wheels and waves was great! The people at the shop were so friendly and helpful, and our lesson couldn’t have been better! Ben took us to a wonderful spot where we were able to practice turning through beautiful grassy waterways and then leisurely paddle through a beautiful harbor. I would recommend wheels and waves to anyone!

My daughters, 12 & 15 have taken a few surf lessons in the past and loved it, so, while we were visiting Maine, they wanted to do it again. We called a few places and we liked what Wheels and Waves had to offer for a lesson and then use of the board. We got to the shop on time, the girls were fitted for wet suits and they directed us to the beach… we found beach parking and quickly found the guy with the van… I wish I could remember his name because he was great with the girls, very patient and polite and gave them some good pointers. At the end of the lesson, we left the boards and wetsuits on the beach w the instructor and he handled it all. It was a nice experience and I’d bring them back. The waves were small, nothing like our surfing in California, obviously… but if you go in with small wave expectations, you’ll have a fun time!

Best board prices on the southern coast. Staff was helpful and patient, and took their time explaining the products. Very personable and easy-​going.

Totally disorganized. Paid for 2 person lesson and ended up with an unknown third. Lesson started a half an hour late because of the craziness, and then when bad weather meant the lifeguards forced them out of the water early, lesson was cut 30 minutes short. Benny, the instructor, was the only saving grace of this entire operation. Great teacher, but the business was stressful to deal with.

Rented a paddle board for the weekend with a few of my friends. Had a great time, staff was speedy and efficient. Helped us put the paddle board on the car. Would definitely rent from them again.

We rented boards at 3:30 and they took our information and charged us for a 4 hour rental. When we returned the boards at 6:30, the man sitting outside didn’t assist us at all with taking the boards off the car or bringing them in. I forgot my license so he said I had to go back to get it. I went inside to ask the employee who took my information to run it in the system so I wouldn’t have to drive all the way back. The man who was sitting outside then told us he was the owner and he didn’t appreciate that I asked someone for a different answer and that it was disrespectful so he was going to charge us an extra dollar. He was extremely rude the entire time.

I went to their location in ogunquit. The employee was very helpful and accommodated our request for baskets. We rented three bikes for the day. Whole I was there I bought some swim items for very cheap. The bikes were in great condition and we enjoyed our ride! Thanks for making the process to rent a bike easy and cheap!

We rented bikes there. Very rude employee. Bikes in poor condiiton.