Bay Area Obstetrics & Gynecology PA

I made an appointment with BA OBGYN because I moved to the area recently from Austin and needed a general women’s wellness exam and birth control. Sadly, I can’t even tell you about the experience because it never happened.
My appointment was at 1:00 p.m. and it takes me less than 20 minutes to get to the office from where I work. I left at 12:00 though because I wanted to ensure an early arrival and even though I filled out everything online AND brought a hard copy of the forms, I thought I might be asked to fill out more paperwork (surprise, I was). I got stuck in awful traffic. There was a fatal accident on the feeder right where I was supposed to exit. I was stuck, not moving for more than 15 mins as we watched ambulances and medics make their way to the scene. At 12:45 I knew I wasn’t going to make it on time and called the office. I spoke to someone on the phone and explained the situation and asked if there was any way that I could still see the doctor if I was late. She said it wasn’t a problem and I thought great! So even though I was in god-​awful traffic I was thankful my appointment that I had waited TWO months for wasn’t cancelled. Once I get there (after an hour and 15 mins of traffic in an 8-​mile distance) I checked in and started filling out MORE paper work.
After waiting for 20 minutes I get called back up to the nurses counter and I was told that because I was late I wouldn’t be able to see the doctor. I was confused. I explained the situation to the nurse how I called before hand and spoke to someone who said I could still come in (otherwise I would have just gone home!) She looked at the other nurse beside her who shrugged her shoulders and said it was probably the answering service. (It’s not my fault you pay for an answering service that doesn’t actually provide correct information). I asked if there was any way I could see ANY doctor that day and she asked me to take a seat and she would check the schedule. I waited another 15 mins and was so frustrated that I just walked out.
I understand that doctors need to keep tight schedules. My sister is an RN and I know how hard these people work to see patients in a timely manner. I get it. But as a new patient who tried to do everything right and got caught in something that I couldn’t control (this wasn’t rush hour or a failure to plan ahead — it was a fatal accident on a one way road) AND calling the office to ask if it’s ok to still come in and being told yes. I didn’t appreciate having to wait an additional 40 minutes to be turned away. It was the worst experience I’ve ever had at a doctor’s office.

I’ve been with them for the last two years. Dr Demerson is my doctor, she was taking care of me thru my pregnancy and she was awesome during delivery! But the office staff gets worse and worse all the time. I remember once I was waiting for my doctor for two hours (undressed in a cold room) and no one decided to tell me that she is having a surgery and I can get dressed and they tell me when she gets here, or reschedule. instead they told me at first that it’s going to be 15 more min, 30 min later they told me that Demerson is on her way, and for the last hour nobody came to say anything. In the end I still waited for her and all together 2 hours 40 minutes after my scheduled time i saw her for 3 minutes. So I understand that accidents happens, but staff could handle it different way.
And last week I was trying to get my sugar level checked. Had to take a half of day off and because of their poorly scheduling they couldn’t do it the same day and told me to come back. Do they understand that I cant afford to take a whole day off every time?
So if you are going there be prepared to wait at least 1 ½ hours. And they will not call you about your appointment.
Don’t have anything personal against anyone who is working there some of the ppl are very nice!
But they have poor management. They have a lot to work on!

Dr. Poag and her head nurse, Ruth, have provided reliable service for many years. Ruth responds to website requests immediately and has helped me with many unique situations.

I have been going to Dr. Poag for years now. She is a wonderful, caring doctor. She used to do obstetrics, but now only does gynecological services. She listens and is always open to suggestions when it comes to my healthcare.
Her nurse is nice and the person that draws blood for labcorp in the office is excellent.
There are two negatives I see. One is the front desk representatives-​they are very business-​like and not very friendly. It is like an assembly line. One rolled her eyes at me when she thought I wasn’t looking after I told her my insurance didn’t change.
And the next negative is paper gowns-​a fabric gown is so much more comfortable and modest. The gowns they have are in two parts-​there is a top paper part that opens in the front for breast exams and a paper «sheet» that you wrap around the rest of your body. These are very uncomfortable and are worn even when you are discussing your history with the doctor.
My review is a 5 for the doctor and a three for the office.

Dr. Demerson has a great bedside manner. That is a plus when someone is poking and prodding you in the nether regions. I am new to the area and was looking for gyn as was referred to Dr. Dermerson’s colleague but she did not have anything available. This let’s me know the whole practice is awesome.