Rork Plumbing & Piping Service

Might not be the cheapest, but they do really good work. On time, clean and professional. They have replaced my hot water heater, a utility sink and re-​plumbed my tricky business water lines. I felt confident I was getting done what was needed to be done. Everything has held up really well over the years with no problems. To the extra service warranties? I just said «No thanks» when I thought it didn’t matter. You can do that, you can say «No thanks». Nobody was pushy. As to the religious stuff, they do have some bible quotes on some things. I’m not religious at all and was not offended in the least. I will use them again. :)

I think I just got seriously suckered by them. I’m so annoyed. We just paid $ 643 for a service plan and to replace a bathtub handle and cartridge. I looked these up and they really only cost $ 150 total. They do a great job and are very courteous — but OMG I just wasn’t planning on spending that much money today, especially as I now remember that the last time this happened I just replaced the handle by myself and the total cost was $ 25. We are in a family crisis and just couldn’t deal with it ourselves, but that’s when you can get suckered into stupid stuff!

I first called Hutzel in Ann Arbor and asked if they do Ypsilanti. They said yes, put me on hold for 10 minutes and then told me they start charging for professional time as soon as the truck leaves Ann Arbor. So I resorted to the phonebook and called Rork. The phone interaction was excellent. They were able to come sooner and there was no location penalty. They charged me $ 230 to replace a simple part under my sink. The journeyman plumber and his apprentice were professional and personable. I have no idea what the going rates are for this kind of work. They tried to get me to sign up for a service (protection) plan which I considered to be a bad deal, like most such. Afterwards I received materials in the mail intended to be ingratiating but which included religious propaganda I could have done better without.

This could easily turn into a ten page feminist rant about how this company tried to take advantage of my roommate and I, but chances are if you’re looking for a plumber then all you need are the facts (and quickly).
1. These guys wanted to charge me $ 600 to replace my kitchen faucet and $ 350 to replace my bathtub faucet, claiming they were simply too old. My condo was built in 2004.
2. They claimed my garbage disposal was just jammed, even though it wasn’t making any noise, and that they could fix it for $ 175.
3. When the ‘un-​jamming’ didn’t work, they wanted to charge me $ 650 to replace the thing.
I fought with the owner about the $ 175 charge, paid the man a $ 50 service call fee, bought the same garbage disposal for $ 150 and installed it myself. Sure, it took me several hours over three days and a few phone calls to more qualified individuals, but I saved some serious cash and boosted my badass female quotient.
You’re better off doing it yourself then calling these guys. Unless you’re rich, in which case, I’m single.