3D Auto Body & Collision Centers

3D Collision is the most professional establishment I’ve experienced in a very long time. In addition to doing impeccable work on my car. Even a little extra at no cost to me, their customer service was top notch. I enjoyed my experience with 3D Collision from start to finish. They definitely exceeded my expectation. Little details and efforts they made to look out for me as a valued customer makes me a now loyal customer and I won’t take my BMW X3 anywhere else should it need work in the future.

I took my jeep into 3D Autobody (378 w lancaster ave. location) last June (2015) after I rear-​ended someone on that lovely hellway known as I-​76. The shop was quick to get me in and quick to work with my insurance company to get things rolling. They uploaded/​sent me photos of my jeep during it’s teardown/​reconstruction phase. It was painful, but neat to see. They kept me closely updated on it’s progress and completion date. When it turned out that my jeep would be ready a day later than thought, they happily worked with me to get a rental car since I had somewhere to be the next day. No haggles, no arguing, no stress at all. When my jeep was done, i can say it looked brand new (actually better because i got a new hood that didn’t have old scratches in it). The paint was a perfect match and the jeep ran and functioned perfectly. I haven’t had any problems with it in the 8 – 9 months since I got it back. Overall a great experience.
So why did I wait 9 months to write this? Well recently, I had something drip down from my parking garage and harden on my hood that wouldn’t wash off (I was admittedly lazy and didn’t try to clean it for a pretty long time). I took it back to 3D expecting the worst (needed to be repainted/​etc). The customer service people took it into the shop and tested whether they could remove the junk. They were able to. 3D worked with me on some extremelllly favorable terms to get me in there the same week and to get my jeep restored to it’s clean and happy state. Instead of being ripped off, they treated me better than I could have ever imagined or wished for.
So what started as a nightmare accident, turned into a repeat customer who would highly recommend them for any body work needing to be done on your vehicle. True professionals. A rare breed these days.

I have been to 3D in Wayne numerous times over the past few years and they have consistently done a great job; very trustworthy, straightforward and the quality to top-​notch. In fact, I have now stopped in three times in the last year without an appointment… on each occasion a piece is molding has come off (my fauly not 3D) and needed to be glued back on. Each time, Gary spent anywhere from 20 to 40 minutes helping me right away and did not charge (in spite of trying to pay, especially the third time as its getting embarrassing for me!!). This is truly exceptional customer service. As an additional note, each of those three times I waited for a bit of time and did observe consistently strong and friendly customer service while just sitting there. 3D’s initial point of contact (do not know her name) is unfailingly upbeat and friendly. You could not do any better than 3D in Wayne.

My depth of knowledge on cars would have a difficult time filling up a tank past the gas-​light region of a fuel gauge. Despite my savant-​like ability to use turn signals (at least by NY/​NJ standards), I’m at the mercy of a repair shop when they tell me something is wrong, and my wallet is theirs for plundering.
I brought in my car needing a bumper, side panel, and, according to 3D, a headlight replaced. It worked, but they said it probably still needed replaced based on the damage to the bumper. Because of the above ignorance, I shrugged, and went with it.
A few days later I got a call saying my headlight didn’t need fixed afterall, and the resulting price decrease dropped me below my deductible range, saving me $ 100. They could’ve installed the new light that I authorized to fatten their bottom line and I’d have been none the wiser.
Honesty feels like a premium when you’re autobody shopping. I got it here.