Check It Out Home Design Center

My experience with Check It Out was significantly different than those previously mentioned. I moved to Waxahachie approximately seven years ago and decided, after a time, to change out some window treatments in the parlor of my historical home. Michele was extremely helpful in every facet of the transaction. She came to the house and measured all of the windows, looked at the furnishings in the room and we went back to her store to discuss some options. She suggested a swag that was timeless, along with some lace panels for the windows. She even helped determine the pattern and fabric once she understood my preferences. She ordered the fabric, worked with the seamstress to have the curtains completed and kept me constantly informed. Once the curtains were ready, she coordinated their installation and even came by to see how they turned out! I thought she had an amazing gift for color coordination and the swags were really outstanding. I am in the process of selling my current home and will be purchasing another historical home on Main Street. You can bet that I will reach out to Michele when I am ready to dress the windows!

This place is horrendous! Michelle is an absolute joke and I’m not sure how they stay in business. I tried several months ago to have them upholster a headboard. I spent over an hour in the store with Michelle while she tried to figure out how to get her computer to work and give me a price. She eventually said she would have to call me back. I called her four times over the next two weeks and finally gave up when she still couldn’t give me a price. This past week I again made the mistake of visiting the store. I thought that I could simply purchase fabric to have someone else upholster a chair. I picked a fabric out and paid for it. Michelle stated on Monday that it would be in by Thursday of the same week and she would call me when it came in. She did not call at all. I called the numerous times on Thursday, Friday, Saturday and Monday and could not get an answer. The following Tuesday, I again called and she finally answered. Michelle went into several different excuses including a fire in a warehouse and a family emergency. She finally stated that she hadn’t even ordered the fabric. I told her I would come get my money back and purchase my fabric somewhere else. Save yourself the headache and do not even try to use this place!

Check It Out is definitely not the place if you expect to receive great customer service. They do not respect their clients or their time for that matter. Michele did not create a positive experience at all. She was more rude than anything else. Maybe my project was too small for her so she didn’t want to spend any more time then she had to. They don’t care about their customers like they claim they do, all they want is your money. BEWARE!!! Don’t waste your time or money!