I was glad to find a Chase Bank open up near my home. I’ve mainly used their Drive Up services. But yesterday, I had to go into the branch to resolve a banking issue. I was to meet with Maricela Lara, Personal Banker. She was helpful & patient. Anyway, I came in to resolve one concern & she asked the right questions and shared a lot of insight on what services I was eligible for. As a result, she ended up resolving two other matters during my visit. We need more employees in customer service like Maricela who can listen to customers & ask the right questions– — - this way, customer walk out knowing they were taken care of.