CVS Pharmacy

Can I PLEASE just shop without getting badgered by the «greeter» or stalked by the «beauty advisor». No. I do not need help selecting a lip balm or buying tampons. How about hiring someone to ring the register (instead of forcing customers to ring themselves out on those crappy –often broken self checkouts) instead

Nice to have a 24 hour CVS nearby. The staff is always very helpful.
I just wish they’d keep Coco Vita coconut water (original, not flavored) and POM pomegranate juice stocked. They’re almost always either very low on or sold out of both of these at this location. The reason I go there is usually to pick up these two things and I wind up being out of luck more often than not.

The pharmacy certainly has its problems. I got someone else’s prescription in the bag with my others! (HIPPA VIOLATION) Often, the count is wrong, which they just blame on their pill counting machine. Also, I recently received a recall notice after someone found the wrong medication (pill) in with their regular pills. REALLY?

This is the slowest pharmacy on the planet. What happened to a 15 minute wait time for one script? Why on earth would anyone have to wait an entire hour for 15 pills? I just had surgery and you want me to sit here with a swollen knee for one hour?! I’m in pain.

I had an emergency appt with my dentist as the left side of my entire face had swelled. He prescribed a stronger antibiotic and pain med, and told me to go to the 24hr CVS in Watertown Sq to fill as it was 8:30 on Sat ⁵⁄₂₃. I immediately went to have this filed, gave the script to Michelle (service technician) who says she will check with the pharmacist to see if they can fill my percocet order as I had a «vicodin» prescription filled on Wed. This upset me to hear as I was in so much pain, I told her «give me a break, look at my face is so swollen and I am in pain, how long will it take to fill this. She responds that since it is a «new» prescription it will take a HALF HOUR to fill. I asked why so long when there is no one here, but me. Michelle said new prescriptions take that long to fill. I went to appeal to Mary Ho the Pharmacist (who heard the entire conversation), refused to look in my direction instead making one phone call after another. Finally when I got her eye contact I said «please do not ignore me». That is when she got off the phone and told me that new prescriptions take ONE HOUR to fill and who did I think I was more important that other CVS customers. After waiting more than twenty minutes I went to CVS in Belmont, gave them both prescriptions, waited, they called my name and gave me only one prescription, had to wait for the other one to be filled, they explained they didn’t know I had two, which is really stupid as I dropped they off together. Anyway, took and hour and one half to fill two prescriptions. I didn’t get home until 10:00. My dentist was outraged and said they should have called him if they questioned anyone. My dentist said my condition was sooo bad that had I waited any longer they would have had to hospitalize me.
I was outraged that the service tech — Michelle would even comment on filling my pain medication as it is none of her business what I am prescribed. Tried to act like I was some sort of drug addict getting my fix. I explained the two root canals I had on Wed, the doctor prescribed vicodin and antibiotics. On Sat when I woke to my face double in size, swollen through my eyes, my dentist saw me in THIRTY MINUTES after I called him and prescribed super duper antibiotics and a stronger pain med to get through this infection. Ms. Ho was especially cruel seeing me in pain and instead of assisting me in any way ridiculing me for wanting my prescription filled. I told the manager if it takes an HOUR for each new script to be put through, I can’t understand why anyone would go there. Apparently CVS in Watertown is soooooo big they don’t care about losing customers. Rude, nasty, mean, bullying services in the prescription department along with a longgggg wait, that is what you get in Watertown. Makes me look back to the old days when people actually appreciated their customers, the old Mom & Pop drugstore from years past. i went to Corbett Drug Store and they greeted me every time I filled a prescription.

This is for the pharmacy. A CVS is suppose to be a CVS no matter where you go. I’ve never had problems with getting service from the other 7 – 10 stores I’ve used in the Boston area. Poor service, and poor management. The extra star is only because it’s handy to have 24h place.
They ran out of my daily medication and did not inform me until I tried to pick it up. When I did the pharmacist told me she did not know any drug like it, (my doc said a pharm student would have been able to answer in their sleep) and then that they don’t bother their distributors. Sorry thought I was the customer. Recently I picked up my script and then for following two days had this location tell me they didn’t have enough medication to fill the script that I had already picked up. One call fine, but two? Do you know know where your drugs are??? Terrible place…

Unable to coherently help patients. Long lines. Unfriendly staff and trouble communicating with customers in various degrees. Go to 207 Market Street
Brighton, MA the staff is far superior

Pharmacy isn’t very fast. Don’t give me a time it will be ready and then not have it ready…

A CVS is a CVS– unless it’s in Watertown. This is a less-​than-​competent store on so many levels. Instead of having a «greeter» maybe they could hire an extra cashier to have for 5+ person lines. They simply watch lines form and then usher everyone in self checkout lines.
The older Asian cashier seems to be the owner, and she has a major attitude. I lost my CVS card and have no interest in getting a new one due to the very minimal benefits, so I always opt to use the free store/​courtesy card. Today she straight up asked me when my husband and I were going to stop using the store card. Really? That really takes the courtesy out of courtesy card.
Jacked up prices, low quality, poor customer service.

Can I give negative stars? This place is so terrible CVS corporate should shut it down or better yet fire their entire pharmacy staff and hire competent people who have brains and value a job. I have been on hold for 17 mins now to request my Rx be transferred there from HVMA Watertown since I will not make it to their pharmacy in time to pick up. The staff is always running around like crazy people, one may think it’s because they are just that busy but reality is clearly they are disorganized and incompetent. It’s a CVS in Watertown, not midtown Manhattan. YOU’RE NOT THAT BUSY. My favorite is when you, the consumer, take all the proper steps to insure your prescription will be ready when you want it to be. CVS will even send you a text message telling you your prescription is ready to be picked up. You arrive, wait in line surrounded by sick or angry people who feel the same way about the Watertown pharmacy as you do, only to finally make it to the register to be told A) your Rx is not ready or B) they never got the script request, have no idea what you are talking about and look at you like you have 17 heads. And rather than being apologetic for their mistakes they act as if you are just a giant inconvenience and blame their equally incompetent system. Well done CVS, you are really setting the bar for complete and utter failure.

Great customer service in the store and the pharmacy. In particular, Binh and Kim at the pharmacy. Betsy, Robenson, and Ando at the store. By far my go to place.

The pharmacy staff is good, but the floor people are hit/​miss. There’s one crazy lady (late 40s, white) w what looks like a 6 year old practiced doing make up on her, and she’s their beauty expert! She’s too helpful, intense, I want to tell her to get the hell away from me, crazy vibes. The other beauty expert (50s, African American) is calm and knowledgable and says hello to me every time I go in, great experience. I know this is a mixed review, but it’s a mixed bag in there! There is a cashier (40s, Indian) that is so nice and helps me max my coupons at the self check out, very patient, sweet. But the other regular lady (50s, Chinese) is rude. Their stock is pretty good and the place is always clean.

Not a fan of this location at all. There is an older woman (long grey hair) that manages and is SO mean. Not only to customers but I always hear her yelling at the younger employees. The only good thing about this location is the sweet woman that works in cosmetics. After my experience today… I am going to Walgreens!

This CVS is very well laid out and well sized — big but not too big, so that it’s reasonably clear where everything is, and if you do get lost, friendly and helpful staff are always on hand to point you to the products you want to buy. They’re also helpful with the automatic self-​checkout service, always there to fix any bugs in the system or to guide you through the checkout process.
This CVS is also a great place for essential groceries when I need them without having to go all the way to the supermarket. Milk by the gallon, orange juice by the half-​gallon, grape or apple juice, V-​8, good-​sized boxes of Cheerios, and bags of Dove chocolates are often discounted with my CVS ExtraCare card, just when I need these items most. All of my oral care, foot care, deodorant, shaving, bathing, vitamin and other necessities are handy as well, not to mention prescriptions at their friendly, efficient pharmacy and superfast photo processing, where I can get actor’s headshots done and ready for pickup in a jiffy with the click of a mouse online.
And the ExtraBucks and other discount coupons I get with my sales receipt are second to none for budget shopping. Handy metered parking in back, too.
This is the best CVS I’ve ever done business in. Be there, or be square (Watertown Square, that is)!

Awkward employees! They stalk you in the aisles. Creepy!

Staff is always helpful if you have a hard time finding anything.

Usually sketchy but thats more cause of the neighborhood. Service can be slow at the lines and the workers usually act a little creepy.

Thank you Thank you Thank you for being in this location. I was racing over to my friend’s baby shower and I needed a card and the shower was a few blocks away from this area. Fortunately I saw the CVS and raced in to get a card. The parking is in the back but you access it from the left side of the store. If you take that road on the right side I think it’s a dead end and you get stuck. So go to the left of the store (facing it) and park in the back lot!
It’s a little disorienting when you are in the store because it’s confusing as to what end is the front and what end is the back. Assume the front is the street side.
Otherwise it’s just like any other CVS — big, lots of things to buy, lots of great stuff, lots of junk, my kind of store.

I normally do not write reviews for cookie cutter chains like CVS, because after all, a CVSis a CVS, a BoA is a BoA, etc etc
But this visit really got a bee in my bonnet, and I figured it would be an ok time to make an exception to my review rule!
I went in to purchase a couple small things. And then I went to check out. there was one person at the counter with a clerk, and another clerk by the ‘self checkout’
she immediately ushered me over to the self check out. I said no, I am ok waiting. She insisted over and over. This is quicker, better, new, DO IT!
I finally did the self checkout, just so she would leave me alone
This isn’t the first time I have been ‘encouraged’ to use the self checkout, both here and at stop and shop
well, I have issues with this, and don’t feel I should be FORCED to use self checkout.
call me spoiled, call me an ass, whatever. but Why should I do the work?
1. If I was getting a discount to check myself out, then fine. But they pay clerks for this
2. It is not normally faster. You are checking out and paying, versus splitting the tasks between two.
3. IT SUCKS. Why? Well first I rang up NyQuil, which then made them have to come over and check my ID, ring numbers into the computer and let me continue. Then she left. Then I went to ring something up and the computer screwed it up, and they had to come back. Then there were no bags, and I had to wait for a clerk again
wouldn’t it have been a lot easier to just let a clerk do all this?
yes, I know I sound like a snob
yes, I know it ‘saves money’ and makes things more efficient (well, not really)
Yes, i know it could be beneficial (was at CVS in Back Bay, grabbing a gatorade and chapstick after a night out and was in and out fast)
but I don’t mind waiting, I like interacting with people, and every problem I had would have been avoiding if I wasn’t FORCED to self checkout
if I am not getting paid, why should I do all the work?

This CVS has a decent layout. They’re usually good for a quick in & out. The parking lot is big enough, but can get crowded in the dinner hours because it’s shared by Not Your Average Joe’s and a few other spots.

If I get a coupon by email, I will stop in here to get something I need but in general I think the prices are better at Targt. I have had a few issues with prescriptions (not wrong ones, just wrong amounts) — they always correct it but it seems like a waste of medications and time.
I like that they are open 24 hours — has helped me out many a night with feverish children.

It’s a CVS. I don’t go in there expecting fantastic service or an experiance. I’m going in there to find Mt. Dew or Deodorant or halloween candy. And so far I have not been let down.

Cashier ripped me off for a dollar because she couldn’t count. I just gave her the extra dollar because I was in a hurry. There was a line of 10+ people with only one cashier. Totally unacceptable.

Everything there is stocked 90% of the time.
Really nice store clerks who help me look up my card everytime I forget it. Photo department is always really helpful with my orders and tries to make my photos perfect everytime I print from my digital camera. Whenever something is out of stock, the managers are more than happy to issue me a rain check so that I can get the item for the current sale price at a later date.
Huge spacious parking lot. Two entrances. Open 24 hours. Right in front of the bus stop. My go to spot when I’m in the neighborhood.