Benny’s Moving & Storage

Use Benny’s every time we moved in town. Fast, reasonable. One time they were very late but they made the move very quickly

Don’t hire this moving company unless you like being taken for a ride and lied to.
They refused refused refused to honor the quoted price I was given, even though the list of belongings I provided to them was very accurate.
They just avoided me and did not return my phone calls to help me or work out the problem. I am so sorry I hired them and wish I had read reviews before doing so.
Check reviews here as well as the Rip Off Report. Benny’s Moving & Storage is running a scam.

I really wish my girlfriend or I would have had checked reviews here before hiring this terrible company.
I also wish I had check the BBB. Despite having an A+ rating, they have had 11 complaints over the past year. I did some research and essentially, if you run a company and simply respond to a complaint at BBB, it just gets «resolved» as far as they are concerned and the company keeps their A+ rating. What a farce.
In addition, I wish I had checked Benny’s Moving’s court cases in Massachusetts. They have countless lawsuits against them in multiple counties near their home-​base in Boston. I should also check RI, CT, NY, NJ. I’m sure they have similar lawsuits and customers suing them.
If I had bothered checking their reputation prior to hiring them for our move last year, I would have saved ourselves from gigantic headaches. My story is similar to the other complains here. Late picking up, they lied about the costs (by a hell of a lot), despite my giving an accurate account of my belongings, they were late to deliver and several items were damaged beyond repair, including my very expensive bed frame. Our move wasn’t really far — less than 100 miles, in fact. How they managed to screw up every single aspect of our move is beyond me. All this with zero apology.
Dealing with the manager/​owner David Abotbool is like talking to someone performing at Comedy Central. He offered me pennies for my expensive, year-​old bed frame and nothing for my broken lamp, which belonged to my aunt and was a family gift. This guy is a complete joke without the laughter.
I replaced our un-​repairable bed frame, which cost me $ 1750 out of my own pocket.
I wouldn’t let these idiots touch my belongings if they were the last moving company on the planet. Stay clear of them!

I can now see the reasons for the wide range of reviews! The crew arrived right on time for my move. They all seemed both friendly and efficient. The leader explained the cost of materials to me clearly and seemed to do his best to minimize the costs for me. So that was the load up, a good experience, the only hardship being the sentimental feeling of loss leaving our neighborhood.
Upon delivery an entirely different experience. The lead mover, was still friendly but rarely seemed to enter the house. Opting to spend most of his time on the truck. I understood him needing to make sure items were protected and secure when loading the truck, but not taking it down! One of the other crew members was just consistently loud during our delivery, still friendly and efficient, just loud.
Then came the bill! Ridiculous, it took the crew at least thirty minutes longer then it took my wife and I in our cars to drive the 15 miles to our new home. The labor portion of my bill was nearly twice the estimate, I was charged for twenty rolls of tape, I only own 20 pieces of furniture! He seemed to be out of it, I believe I smelled alcohol on his breath.
So in conclusion, I would NOT recommend Bennys. I found the billing practice to be unacceptable, and believe I’m just lucky none of my property was lost or damaged

Benny lied about pretty much everything! Out of 6 large pieces, they damaged two! Some boxes went missing. On a positive note the mattresses came through unharmed! This company is a joke. They are a collection of dishonest fools unable to read a calendar or a clock. Hire them at your peril!!!

We had a really bad experience with Benny’s. We moved across country and had to keep our things in storage. We let them know we were ready for our things in July and didn’t end up getting our stuff until the end of August. Several things were broken and they ended up stealing some of our things. When we tried to make a claim, they said we didn’t buy extra insurance so there was nothing we could do. I would highly suggest paying a little more for a more professional moving company!

Friendly people but awful moving service. They lost several of my things, took a MONTH longer to move my things than they initially said. Then when I tried contacting them about why they hadn’t delivered my belongings no one could give me a straight answer. Absolutely worst moving experience of my life. Do not use these people, they will lose or damage your furniture, and never return your calls.

I’ll start off by saying that this was the worst moving experience I’ve ever had. It’s at the point of being a joke since my move actually occurred close to a year ago but they still owe me $ 100 for my claim settlement (I’ll get to that). Chronology of events:
Getting the quote: This process was easy, Stephen was friendly and responsive, and they were available to pick up my items on the day that I had wanted. Unlike other reviews, my quote and the actual price charged were pretty similar (so there’s a pro).
Pickup: This is when my move started to go awry. They were supposed to come in the morning on a Saturday when I’d reserved my apartment’s loading dock. A few days before, they switched to afternoon. I accommodated this but a last minute change could have been a disaster if the loading dock had been reserved by someone else. The day before their arrival, they indicated they wouldn’t be able to come on the specified day at all and would need to delay to Sunday. I was driving my car that morning (thinking my stuff would have already been picked up) to Boston from DC so I couldn’t stay to watch them pick up the items. I knew this was a mistake not being there to watch them pack and move the items, but it was 24 hours beforehand and I had no other options. I conceded but noted that there were two lamps they would need to pack, but otherwise everything had been boxed and was ready to go.
Receipt of items: First the good — The delivery was quick and on time. However, they were very careless with my items and were even pretend surprised when they brought up two different items with completely shattered wood legs (one table and one lamp base). The head mover guy wrote down the items that were broken on the forms but they hurried out of there as fast as they could so I didn’t have a chance to inspect everything. What I neglected to do was open the lamp shades that they had packed themselves during the pickup. When I started unpacking boxes, I found one white lamp shade was completely destroyed. It looked like it had been covered in motor oil and dragged behind a motorcycle for 5 miles. I took pictures and included those when I made the claim.
Making a claim: I’ll keep this brief because the communication went on for months, but long story short, according to their claim services, since I wasn’t in my own house watching when they packed my stuff (which is Benny’s fault), there is no way I can «accuse» them of ruining my lamp shade. According to them, I should have known to unpack all those boxes in front of the delivery people when they dropped off my 50 some boxes and furniture. They literally would take no responsibility for that damage — it was insinuated that either someone else broke into my empty apartment and ruined my lamp shade before it was packed by Benny’s or I had done it myself!?! Nevertheless, regardless of how rude and disrespectful their claim services personnel were, I was still supposed to receive a settlement for about $ 100.
Receiving the claim settlement: I thought the destroyed lamp was bad… this is when it gets hilarious. I was told I would receive my check in October 2014. I emailed at the end of October and received no response. I tried again, no response. In JANUARY (!!) I emailed Benny’s after receiving no response from their claims personnel and was told that my check was «lost in the mail» sometime in November. Second check: this didn’t come until March 2015. The check was written incorrectly (the numerical value didn’t match the written value) so the bank would not accept it. It’s now MAY 2015 and I have still not received my settlement check. I’ve emailed their claims services about the third check, and of course no response to the emails. I was waiting to write my review until after getting my settlement thinking they would hold my check hostage if I wrote a bad review, but clearly they’ll do that even without the terrible review. I’ve finally written a claim to the Better Business Bureau.
The one pro: they’re super cheap, but other movers are too, so don’t get suckered in by Benny’s because of the price. They’re rude, disrespectful, and the brain damage isn’t worth it.

I am surprised to read negative reviews about the company. We had a most amazing move-​out of storage experience with them, and their lead person, Terry, was simply a most noble person in this industry I have ever encountered.
The company is taking over Excellent Moving and Storage, a truly disastrous operation. They moved my mother out 2 years ago into their storage, and my experience with them was less than one star — their moving cost literally tripled the estimate, and the whole encounter during the move out was simply awful. Since I felt we were held hostage until we were moved out, I had to refrain from comments. During the storage period, they arbitrarily moved her stuff to a different area and charged a higher cost. I could not wait to get out of this rut with them and dreaded the move-​out.
And here comes Benny’s, led by Terry. To say the least, they went UNDER the estimate, we wanted to pay them more and they Terry refused it, stuck to the rate of the deal. I literally was astonished by this experience, had a chance to chat with Terry and it looks like they are looking to maintain the integrity of the operation as much as we can. I never thought I would find a single positive word about move-​storage-​move situation, but working with them last weekend literally left me and my family speechless with an experience beyond positive.
If you are considering moving, give Benny’s your consideration and ask for Terry, I think you would not be disappointed.

It’s just too bad that there is no such thing as ZERO STARS. Or better yet, NEGATIVE STARS!
This company should be put out of business. Isn’t «BAIT AND SWITCH» illegal? If not, it should be and this company should be investigated.
When I lived in Boston last year, they gave me one price after a friendly conversation (it’s interesting to note that the ONLY time anyone was friendly was to get my business!) about what I needed, distance, amount of furniture and belongings, etc. I was very specific and very mindful of being accurate. What a surprise (not), even though I was accurate and specific about what I owned, the end price was still much higher than the original quote! WHAT?!
Several of my belongings were badly damaged and broken. I ended up throwing away my bedside table that was totally cracked. Mistakes happen, but they dismissed my claims and the way they handled my move and after my move is reprehensible.
I will NEVER recommend this moving company. BAIT AND SWITCH!

Benny’s Moving continue to be professional and helpful. Probably the best moving experiences I’ve had have been with them. I’ve used them on 3 separate moving occasions now, and they’ve continued to be courteous, respectful, and efficient with their processes.
I would gladly recommend to anyone in search of movers.

This was the only moving company that could come on the day that I needed to move my office, so I had to go with them (despite the 3 star rating). I have to say, I was completely satisfied with the experience. They arrived on time, they were quick, efficient, and quite friendly. Even better, the price was pretty much exactly what I was quoted when I described the items to be moved – even after paying the $ 50 parking ticket they received (to be expected in downtown Boston). Overall, I was pleasantly surprised.

Pro: They were nice when I first called to ask questions and get a quote for my move.
Cons: They lied to me the entire time. My final costs were much higher than what was quoted and as an explanation I got a ridiculous story that made no sense.
Several of my belongings were broken and clearly uncared for during my move.
They lied to me about their delivery date. I took off work to wait for them when they told me they would arrive and got the runaround when I called to find out where my items were. I then had to take off another day of work! No explanation, just that they were «late». No kidding! I know you’re late, but tell me, so I can take off the right day of work. I stayed in a hotel, but was lucky enough to get my employer to cover the room.
Dealing with this company after my move was a total joke.
They really only tell you what they want you to hear to get your business, then don’t give a s**t. I got the runaround. What a big headache.
I honestly feel that this is the worst move of my entire life (and I’ve moved plenty, including to Europe and back).
I RECOMMEND ANY OTHER MOVING COMPANY BESIDES BENNY’S.

They delivered my stuff within the promised date range without anything being broken. They were honest and upfront about all charges which is rare when engaging with a moving company. They were respectful and professional.
I did not give them a 5 star because they told me they would be the only ones delivering my goods the entire way. This was not the case as a different company showed up to deliver my stuff, wasn’t a big deal because everything arrived on time and in good condition etc.

BEWARE! If you have been looking around for a moving company DON’T LOOK HERE!
Benny’s moving and storage is nothing but a pit of liars especially there sales guy David. He will tell you everything you want to hear just to get your money.
Also they won’t really explain to you what happens if you don’t buy the insurance for your move. If anything is damaged they will only pay you .06 cents per pound with our insurance.
the time lines they give you are no where near the truth unless you again pay them extra money to deliver your furniture on a specific date and time. Otherwise don’t hold your breath that it will arrive any place close to when you want it to arrive.
They also add on during the move at least $ 500 min to your bill for packing costs.
If your looking to move to another state don’t even think about Benny’s.
Just go with yourself or with a big national chain movers like United Van Lines or something.
Don’t try calling the sales department because you will never get to a person.
STAY WAY AND TELL EVERYONE YOU KNOW TO STAY WAY FROM
BENNY’S MOVING AND STORAGE.

I was in a pinch and needed to move on a Saturday last minute. Benny’s provided a reasonable quote over the phone.
During the move the truck would not start at the location they were moving me from, so I had to jump start their engine. Delay in the move time. When I got to the new location, it was the slowest move-​in process EVER! Only one guy would come in with a box at a time. Two would carry up the heavier stuff. There were three movers. It seemed like the same guy was the only one working. Where were the other two? It ended up taking double the time they quoted me. When I got the bill they forgot to factor in the hour disruption in the moving because their truck broke down twice. After unpacking items, several things had broke. I guess bubble wrap and newspaper in the box doesn’t help much when boxes are not carefully cared for, even with FRAGILE written in large letters on the box.
The head guy refused to admit the delay in transport time because of truck problems. He also had written down that they had arrived earlier and stayed later then they actually did. When I called to speak with the company about the discrepancies they said they would check with the driver and get back to me. I ended up having to call them back. The person I talked to said that the driver explained that there was only a 15 minute delay because of the truck breaking down (2 times mind you). He didn’t even want to hear about the broken items! The «refund» they offered me with minimal.
This company is not worth the headache of working with!

Recently moved (Feb. ’14) from Boston to Dallas. First got in contact with Mike at Benny’s and gave him a rough estimate regarding the amount of boxes and furniture we had to ship. I gave them the most accurate inventory as I could and when they arrived, there were no extra charges,
Terry, Marvin and Liam arrived on time and loaded up all the boxes and furniture from our 1 bedroom Boston apartment in about 1 hour. They diligently wrapped all our furniture in covers and taped them securely. They were polite, friendly and thorough. Terry explained that they would move our stuff from their truck into storage then load it up on their next 55 ft. truck that would begin their drive out to the west coast.
They picked up our stuff on Monday Feb. 3^rd, we arrived in Dallas on Feb. 9^th, and it was delivered on Monday Feb. 10^th. Santos and his coworker arrived in the evening, despite the awful weather. They we both very polite and did a great job moving our stuff in.
This was my first experience with a moving company and I can honestly say I wasn’t disappointed. I was hesitant considering the negative reviews I have read, but Benny’s came through for me a did a great job.
Perhaps here are a few reasons why my experience went so well. For starters, my wife and I did ALL the packing. We went to Home Depot and bought all the boxes, paper, tape, bubble wrap… etc. We did all the packing so that all Benny’s had to do was transport the boxes and wrap up our furniture and flat screen tv and load it in the truck. I was also very diligent in contacting Mike and their long distance dispatcher about getting the appropriate information regarding their driver (Santos) and when they would arrive. Everybody communicated with me and gave me the right information.
The only recommendation I would make to them would to have their movers wear those shoe covers over their boots/​shoes when they walk into the house as they made a few stains on our carpet. They did lay down a path of covers, but obviously, when they stepped off, a few stains were made.
Overall, my experience was very positive and I would absolutely use them again. Just make sure to be very clear and precise about what you want, and when you need it done and make sure to control all that you can control an so long as you continue to communicate, then you should have a positive experience as well.

I have moved several times to different cities for work and this was my worst experience by far. I beg you to hire a different company.
The only thing worse than the way this company treats your personal belongings (like garbage), is they terrible, rude customer service, the owner David Atabool (sp?) will give you when you phone him with concerns.
Lies, fairy tales and rudeness. Pick up time changed 3 times. Delivery date changed 4 times (no joke) all with no apologies. The owner David is a pathetic liar and crook and will say anything to get the big sale, then make you go away.
If you like bait and switch, threats to pay extra, despite them being 2 days later than promised for delivery, then Benny’s is a great choice for you.
If they suck at moving you, and give bad customer service, then why would anyone use them? Disgraceful.
.

Long review, but short summary: Probably the worst experience I have had with a moving company, or customer service in general ever. Terrible customer service, horrible scheduling and delivery with no respect for customers time.
First of all, one caveat is that most of my complaints have to do with a driver Benny’s contracted with to move my stuff from Boston to San Francisco. Having said that, I hold Benny’s completely responsible as I am paying them and it is up to them to find quality contractors and ensure standards.
First of all, Benny’s in-​house movers came to my apartment in Boston about 4 hours late on a Friday afternoon. They were also very slow and inefficent, at least compared to previous movers I have used (especially considering my building has an elevator). But, It was a hot, busy day in May so I can forgive that so maybe 3 starts for the pickup.
My troubles started some weeks later on a Wednesday when I inquire about the delivery of my belongings. I called the driver and he told me it would arrive on Saturday or Sunday. Then, on Friday I called and was told it would be there between 8am and 10am on Monday morning. At 10am, I had to call the driver, who told me he was in Colorado. I had taken off work, and he could have easily called me on Sunday telling me he would not make it on Monday. On Tuesday, I called Benny’s and they said everything would arrive on Wednesday between 11am and 1pm. They also told me I needed to pay $ 300 extra for a smaller truck to deliver my stuff, despite this never being on the original estimate. I was quite upset at this last minute bait and switch, plus the terrible service on the delivery. The «price» of the delivery was knocked down by $ 150 and I just heard excuses that the driver was a contractor.
On Wednesday at 1pm, no driver. I called the driver, who told me he was (no surprise) running late and would be there in an hour or two. He did not arrive until 6pm. Then he demanded I pay him upfront («company policy») before he would unload anything. This was an outright insult, basically calling customers thieves.

I had previously had a not so good experience with Bennys several years back and had written a negative review about it, however the owner recently contacted me and was very concerned with my experience. Funny enough, I was in a position where I was looking for a moving company to help out with my move out of Boston.
The owner offered me either a partial refund from my previous move, or a credit towards a new move– he did not pressure me whatsoever to use his company, but I am always willing to give people another chance so I went with it.
Benny’s came today and moved me out of my large 1 Bedroom in Cambridge and brought my stuff to both a storage facility and to my parents’ place. The workers were friendly, knowledgeable, quick and efficient– much different than my previous experience. Also, the owner, David contacted me during the moving process to make sure everything was going along well. It is evident that Benny’s has undergone a MASSIVE management change for the better and that is fantastic! Because of this massive change, and because my old Unilocal review was several years old– I felt compelled to take it down.
Benny’s is definitely doing it right & I will be using them and recommending them in the future.