LongHorn Steakhouse

Walked in tonight, Saturday, fully expecting it to be busy. The Hostess is horrible, no hello, nothing except, «it will be a 30 – 45 minute wait. Okay, not a problem, put our name down. She just stared like that was dumb to wait but didnt offer much else… we waited. She didn’t tell us to grab a drink or thanks and we will call your name soon… nothing. i see the ratings are falling so one would think your face at the front door would be more receptive. Sad to see such a new place going downhill.
Saving grace was Jasmine, our waitress, who provided excellent service.

Have an extra star to offset the negative reviews regarding service. Service at the bar is great, tables seemed fast too. Good was out VERY fast, accurately and was as expected. The prime rib was good, prepared MED rare without being overdone. Sides were good, decent bar, and fast service. Will visit again for sure, not too far from the hotels and open late with good m tvs for football.

Tried to eat here at 5:30 on a Wednesday evening. We were told there would be a no more than 15 minute wait even though there were a minimum half dozen empty tables seen from the front entry. 20 minutes later we left after no one being seated. We had heard the hostess telling others that they were transitioning from lunch… I guess the other 6 people who were waiting are still waiting!

Food was delicious. Came there for my early birthday dinner a few days ago. They are kind of slow km service. Some servicers tend to forget who ordered what. It was okay though overall.

I give them 4 stars because they have amazing food! Absolutely the best! They are just short of 5 stars because of service. They just don’t seem to be prepared for the amount of traffic they get on the weekend. We always walk out spending around $ 75 for the 2 of us so I just wish they could get a grip on their service. We called ahead & were told that it would be 25 minutes. We stood in waiting area & waited patiently. Mind you there were 6 empty booths/​tables. Maybe hire more servers. 6 groups of people came after us & were seated before us. There was one hostess manning all the shenanigans going on at the hostess station & waiting area. She kept calling these groups that came in after us so there were always people up there so we could not even get her attention to say «hey! We were here before them». It was so disorganized. Finally after 45 min we got her attention & were seated. The manager touched on our table & asked if things were going good. I explained to him what had gone one in the waiting area. I thought if there was a glitch or if the hostess was not trained properly he would want to know. He apologized but in kind of a way that seemed like he was brushing us off & seemed annoyed.
Anyway– come for lunch when it’s not so busy & the service is much better. The food is outstanding so it make it worth another shot I guess.

I love the food here, and the atmosphere is pleasant. The service is often very slow or behind. I think the are frequently short staffed. We eat here often and whenever Sonya is our waitress she is great! The manager is always busy trying to help everyone so I think they just do not have the staff to accommodate people for some reason. If you are not in a hurry this place is a good eat.

Very large table set up at the entrance to the bar, difficult to navigate around. The salad and the entrée arrived almost simultaneously, a huge no no for me especially when I asked to have my salad first.

I generally give reviews for food and for service when I go to a restaurant, but sadly that is not possible for the LongHorn Steakhouse in Waterloo. We arrived at 11:30 on Father’s day with a party of 7 and waited 20 minutes. Not a problem with that at all. We were seated at a high table near the bar and a waiter took our drink order. It took a little longer than usual to get 4 waters, 2 sodas, and a kids milk but it’s father’s day so no worries here. We ordered when he brought our drinks and in about 10 – 15 minutes (I really wasn’t paying attention) the salads came, not brought by our server but by food runners. About 10 – 15 minutes later I saw our waiter and asked for a refill on water which had been empty for awhile. He brought refills for the soda and water and that was the last time we saw him. About 12:40 which is 50 minutes after we were seated we inquired about our food. The person who said they would check on it for us did not return but rather a manager did. She said they were having problems with their screens and they were flipping back and forth and that somethings were getting mixed up. We explained that we had to go soon as we had other plans and she said that she would get our food going. At 1:10, after never hearing back from a manager or a waiter we decided to leave. I went to tell the manager we were leaving and when I told her she walked right past me ever after acknowledging that I was talking to her. I told her I felt this was rude and she gave me an excuse. She apologized in a patronizing way, and kept saying it was unacceptable, but apparently it is because it seems to happen a lot at this restaurant based on others I have spoken to and reviews I have read here. I would not recommend this location of LongHorn to anyone as they seem to get overwhelmed easily, and are patronizing when you try to rectify a situation. Maybe change the name of this location from LongHorn to WrongHorn.

We went there at 3:00 in the afternoon. Hardly anyone in the place. We put our order in and got an appetizer. Drinks and appetizers came right away. Then we sat for an hour without seeing our waitress. When she finally came to check on us we asked about our food. She said that she put the order into the computer but the kitchen never got it so they were just starting it. We had a lot planned for the day and spending two hours in a restaurant was not part of it. Don’t know if she actually put the order in but what we do know is that any good waitress would have been checking on their customers and if she had been doing her job she would have caught the mistake well before this. When the food came they had given us ketchup instead of cocktail sauce to go with the shrimp and the bake potato had just a small pat of butter on it. We had to eat our food too fast to enjoy it. The manager took 10% off our bill but in our opinion that wasn’t enough to compensate for the upheaval in our plans. We won’t be going back again.

We just had the Dinner for Two special and I was severely disappointed in the steak. My husband ordered medium and there was no pink at all in it, and I ordered medium well and it was so dry and gross. The husband said he’d still eat it later so we kept it but for a nice steakhouse I was pretty bummed. (And I’m not very good at complaining.)
Aside from the steaks, the ambiance in the restaurant was great and the other couple enjoyed their meal (although the other guy’s steak was on the other end of the spectrum and super rare). The Parmesan crusted chicken was amazing and so was the french fries. Sweet corn fritters had more cornbread in them… They weren’t as nugget-​y, but we’re still good.

Been here twice and both times service was horrible. That is if you expect drinks to come right away and want your food within an hour. Food is good but pricey, but that doesn’t make up for service

Though I have no complaints about the food quality, I do wish the service were faster. Every time I have come here the wait between drinks, appetizers, and entrée is begrudgingly slow. Often the appetizer arrives 30 seconds before the main course.

happy birthday to me! we stopped here for lunch about 1:50 (¼). the host told us we could still get lunch and we proceeded to a booth in the back. he left us with dinner menus, but brought the lunch menus out quickly when we asked for them. he also took our drink and lunch orders, stating that our server was busy. drinks were brought out quickly but 20 minutes later the server finally brought out a bowl of bread, but no bread plates, so we spread our napkins out on the table and ate on those. she also had a few excuses for the lack of attention. when people come to dine with you, they don’t want to know what problems you are having, why you are not fully staffed, etc. they come to eat.
the food arrived and the server, apparently trying to over compensate for the former lack of service, asked 3 times in ten minutes if things were ok. PLEASE don’t ask «how are WE are doing?», i don’t recall you being invited to dine with US. the French onion soup was ok, the chicken/​avocado sandwich was really good, but not much avocado was on it. the table next to us was not totally bussed the entire time we were there. ew. we left no tip for the server, but gave the host something on the way out. doubt we’ll be back. 2*s cause the food was good.

I had dinner at this restaurant last Friday with my girlfriend. The service from our waitress was good and very attentive the dinner was what I would have expected from a restaurant of this type as part of a chain. I had the peppered ribeye and it was flavorful though the sauce that they provided on the side was totally nondescript. It was an adequate meal for commercial steakhouse though for a restaurant in Iowa, a state that is known for its beef the quality of the meat and the expense of the dinner was hardly appropriate. I recommended This place solely as an excuse not to cook your own flavorful beef at home

This place is bad news. Walked in, sat at the bar and no one came to take my order. I just got up and left.

Been wanting to try a longhorn statehouse for awhile. After my first visit I think it will be a while before I come back. Food is pretty meh, tried both a steak and tried the lamb chops. I thought they were pretty sub par especially since they change top dollar. Given the choice between here and Texas Roadhouse, I’m going to the road house.

I’ve been here a couple of times before when I’m in Waterloo. This is my choice of the chains. Tonight Amber was appropriately attentive; not over the top, just right. First time I’ve had the Spinach Feta Chicken; good choice. It was well prepared, tasted good and came out pretty quickly.

I’ve been here numerous times because a family friend always seems to only buy us gift cards to this restaurant, but I’m not complaining. I digress.
Anyways, the quality is certainly there. I’d say the steak meat is of better quality than that of Texas Roadhouse, one of the competing franchises nearby. Texas Roadhouse gives you a bigger bang for your buck, serving steaks at a better rate. They also offer a better roll appetizer. However, you’ll get a more quality cut steak here at longhorn.
Service has always been fairly good. This restaurant offers a classier ambiance than competing Texas Roadhouse.

Third time is usually a charm, but in lone stars case, no. So slow. We went at lunch and took ten minutes to get drinks and 35 minutes to get steaks off the lunch menu. Good thing we didn’t have to be anywhere. And my three times have been spread throughout 16 months, but each time was the same result. Longhorn is nasty too, but I think we will head there next time. All of the steak chains are just something to smack your gums on anyway. Pop it from baggie to microwave, heat, wah-​lah. Oh and bring back the peanuts.

I took Dad out for Father’s Day here (his choice!) and it did not disappoint. The ambiance, staff and food were all great.
I ordered the parmesan crusted chicken (very tasty!), BF ordered the prime rib (he said it was good but not the best he’s ever had), Dad ordered the renegade rib eye (I am positive it was just because of the name. He’s a goof like that) and Mom had a steak as well, but I can’t recall which one. I know she enjoyed it though. Longhorn’s side choices were all very good and prepared well. Sure, they don’t have a ton of options, but at least they all look and taste good. Can’t say that about every steakhouse style restaurant!
I would come here over Texas Roadhouse EVERY time.