Blue Star Heating & Air

Had Richard check my air unit. Very professional, courteous, very knowledgeable. Me and my family are very pleased with this company. We’ll recommend this company to all our friends. Good work guy’s.

Oneguard Home Warranty sent Blue Star to assess our unit that was blowing lukewarm air. The technician checked the unit in June and stated it doesn’t perform as well because «it is old” — no servicing, just that diagnosis. It went from bad to not functional in a month. The same company came out at an additional fee and claimed to have fixed it by flipping a breaker on the broken unit 8 – 7, which caused the other unit to go out within a day. They came out again 8 – 17 (not between 12−2pm as discussed), for a third fee, and stated the unit was frozen and couldn’t be worked on, probably just needed freon, and they would call to reschedule for 2 days later. That night, the breaker flipped unit they «fixed» 10 days prior went out– now both units are broken. They failed to call and schedule for Thursday (though supposedly put us on the schedule, says OneGuard). We have a house full of pets, no ac, and despite what would be free follow up, I hired another company just to stop dealing with Blue Star as they can’t schedule an appointment, much less fix an air conditioner.