Wtf Towing

There aren’t any other locations on Unilocal for this comply but the location we used was zip code 20 019. Worst experience ever! These people are so unprofessional! We asked them to give us a quote on our car because we were trying to figure out if we should total it, or salvage it. They said they’d give us a call back the next day. they never called. Then my husband called the next day around 11, and they told him to call back at 3. He called at 3, and they said the wonder had left. You guys told us to call back at 3? While all of this is happening, our insurance is getting really impatient with us because they are paying for it to be stored there. I think they were just stalling so that they could rack up some money. Which they did, because it was there for 2 weeks. Anyways, they finally called my husband back, the owner said that he would repair it for 2000 $. So we thought about it and I called back the next day wanting to make sure that the price was going to be exactly 2,000 because I didn’t want any last minute surprised, once again he couldn’t give me a straight answer. He said «I’ll call you back at 3» he never called! I asked my husband to call him back today, and they gave him the runaround, said to call back at 3. And that «Steve» (I’m guessing the owner) was talking about not fixing it. When I had already told my insurance company that we were going to salvage the car because he said he would fix it! And this was the owner being so unprofessional, imagine the rest of the workers. We have a rental that we have to turn in next Wednesday. And the owner was taking his sweet time deciding whether or not he was going to repair it, and not telling us anything. Worst experience ever!!! Beware of this company!!!

My car recently broke down in middle of DC and thank god for insurance I was able to get a tow out of DC into Maryland. I called Nationwide Insurance which then connected me to WTF Towing. After 2 hours I received a call from their dispatch informing me that they have a time for my pick up. This would be a really long wait if I wasn’t already in my office when the car decided to break down. Waiting 2 hours in the office is really different than waiting 2 hours outside in the cold. Closer to my pick up time, the driver called and mentioned he’s running late due to rush hour. When he finally arrived an hour after the call, the driver hooked up my car pretty fast and we were out of street and on our way to MD within 15 minutes.
Here’s where I think they can improve their service. The driver had asked to follow us (a friend gave me a ride) to MD since he doesn’t know the way. Which is really weird, who doesn’t have a GPS nowadays? Especially someone who makes a living driving from one place to another. The driver was rather reckless on the road, I saw him cutting cars off while we were on the way and also ran over a red lights. I guess if you are driving a giant flatbed tow truck you can do whatever you want ?
We finally lost the tow truck driver since he was speeding and passing cars way faster than us (apparently he decided to stop following us) .
Two days after the towing, the tow truck driver called me at 9PM (yes, they apparently call people at night) asking for a reference number to my case which I informed him it was my phone number. He ended calling me back a few times stating that it wasn’t right. I got annoyed and stop answering the phone calls since I was trying to have dinner. It’s just not professional to call a customer at 9 PM especially for something that can wait till tomorrow.