Wells Fargo Bank

Best customer service. Bank manager Michael Lang is an outstanding employee who really cares about his customers.

Worst customer service I’ve had at any bank in more than 10 years.
There are few consistent policies. I asked to have my checks delivered at the branch since it’s not safe to have my checks delivered at home. Three different people gave me 3 different answers about their policy on picking up checks at the branch. I called twice to complain to the district manager about this. The district manager never returned my call.
I traveled to Johannesburg, S Africa for work. I arrived in the middle of the night at the hotel, and when I went to pay for my hotel with my debit card I found out Wells Fargo had blocked my card because I was using it outside of the States w/​o telling them. There I was stuck in the one of the most dangerous cities in the world as a businesswoman traveling alone and no place to go or stay because Wells Fargo had blocked my debit card.
TRY OTHER BANKS BEFORE YOU SETTLE FOR THIS ONE…