Travel Document Express

I needed a visa to travel to the UK. I had just 5 days left. I contacted a number of visa processing services in the area such as VisaHQ. They quoted that it will take at least 5 – 7 business days to get the Visa even with an expedited service fee. I knew this was not true since other people have gotten visas much sooner with expedited service. It wouldn’t make sense for an embassy to not provide that option for people who need to travel urgently.
Luckily I remembered that there was a visa processing service right where I lived. I dropped in and the staff at Travel Document Express was extremely professional and helpful. They assured me that I could get my Visa processed in 3 business days. I took a chance with them and they were true to their word. If I had gone ahead with VisaHQ I would have had to cancel my flights and hotel and would miss an important business meeting. Bottom line: do some research and ask around when looking for a visa processing service. I highly recommend Travel Document Express. Ask for Annette Enriquez who was very helpful and responsive throughout the process.

This company’s goal is not to serve you. Rather their goal to to charge you the most money possible for the least amount of work. They would absolutely prefer to have your credit card number because they want to make it easier to charge you more.
We applied for a visa for our minor son who would be traveling with a school group. We had already renewed his passport and that is what we sent along with his application. They did not make it clear that the parents needed to sign the visa application. (The form said, «applicant’s signature as in passport.») So after several days had went by we were told we needed to have a notarized letter giving permission for our son to travel outside the country without us and that we needed to both sign his visa application. Fine, we did as told.
We heard nothing for two weeks (!) after we had sent the new forms to them. When we asked for the status we were told they had everything and that the visa would be mailed at the end of the week. Instead of the visa, we received another email from a different agent saying that we had never sent sent the second page of the visa application with our signatures. I insisted that they look again as I knew it had been sent. I heard nothing so I called and asked to speak to the original agent, the one that said they had everything. She told me that the problem was that my husband’s signature was different on the notarized letter from that of the form. Well, if that was the case I would have appreciated to know that sooner and to NOT hear that they had everything. So now is a month later from our application and we have neither his passport or the visa.
The only thing I am grateful for is that I never gave them a credit card. I figured since I had 6 weeks to process the application I didn’t need to expedite it and a check would do. Like the other reviewer, it certainly seems that they are looking for an excuse to run up your bill. As far as I am concerned they are not experts and they are less than forthcoming.

Don’t use them. I’ve used other visa outsourcing groups in the past (including Travisa, which I had no issues with on a similarly tight timeline). It seems TDE wants to charge you as much as possible for each service, they are not forthcoming about the final prices, and they are not above inventing reasons to delay processing, running up your bill. Their communication occurs AFTER they’ve done something that will run up your bill, and always is related to some new charge you will paying.
Summary of my story: I paid nearly $ 500 for expedited passport pages, visa, and shipping, all done over 3wks time. I still do not have my passport back. Read below for all the gory details:
I needed: (1) more passport pages and (2) a Sri Lankan visa. I sent off my passport with all of the necessary documents and authorization to expedite the passport pages, figuring the 2 wks that remained would be enough to get the Sri Lanka visa done at regular pace.
About a week and a half in I get a call saying that the visa would need to be expedited. More money. Not fun, but I need that stamp… so fine. Turns out they had already expedited it and the visa is ready to be sent. Um… ok, so mail it back to me… simple right? Nope. They tried to convince me to have them mail it overnight ($$$) with a tracking number (I had included a pre-​paid priority mailing envelope that cost me ¹⁄₅^th what they were charging). After several minutes of «no» they final got the message and agree to put it in the envelope and drop it in the mail.
I go to the mailbox today (Monday) and find… nothing. Then the phone rings: «there was something wrong with your stamp,» so they had delayed sending me the passport. What was wrong with it? What was wrong with it that it left the Sri Lankan Embassy just fine, but your people thought it should go back and be corrected before mailing it to me? No answer. She wants to mail me my passport overnight rather than send it by the 2 – 3 day, pre-​paid priority envelope I had included. I don’t leave until Saturday night… it’s a 6 hour drive to DC. I think it should be fine I tell her, but she continues to fight me on this. Eventually I relented and let her charge me more… at this point I just want my passport and don’t want to give them any excuses to «lose» it or delay its return.