The Isaacs Team

Susan and Alex are as good as it gets

We expected an extremely stressful experience when we decided to sell our home of over 25 years and buy a condo, especially because we live nearly 3000 miles away, and yet the Isaacs Team was beyond exceptional in their competent guidance, attention to detail, follow through, and simply doing what they said they would do. While other realtors said, «this is what you need to do;» this team said, «we can do this for you!» Our process was smooth and quick, and they designed a strategy and negotiated a sale well above our asking price; and a purchase price below asking — both in the same market. They are also a pleasure to work with in every respect. Please know that you can turn this difficult personal event over to true professionals and emerge with happy results and fast friends. We highly recommend this team in every regard.

We recently closed on our purchase of a fabulous condo in the 14^th Street and U Street corridors. Our buyer’s agents, Susan Isaacs and her partner Alex, did an outstanding job of helping us understand what we wanted and getting us ready to make competitive offers on great properties. Our search was made difficult by living out of town. We quickly learned that condos in areas we wanted (DuPont/​Logan/​U Street) sell very quickly. We made several «emergency» trips down to see new listings. Susan and Alex worked seamlessly together to show us the properties and provide thorough market research on each one, allowing us to make a fast decision. When we decided to make an offer, Susan recommended effective strategies that balanced getting the property with getting a good deal. As it turned out, her negotiation and offer strategy saved us a significant amount of money. It was always clear that Susan and Alex were representing our interests. Through all the ups and downs Susan was always positive and fun to work with. Her enthusiasm for the city and the hunt were obvious. We were fortunate to work with her and Alex.

We loved working with Susan and Alex! They made it their personal mission to help us find a place that matched our needs and desires. They put in many (often last minute) hours of research, planning and negotiating on our behalf — all we had to do was show up for property viewings, contract signings, and finally for the closing on our beautiful new condo in Logan Circle!
They really had our backs from day one, and no question or request went unanswered. The process was really a pleasant experience. For over a month we saw only Susan and Alex — but we couldn’t complain because they are really a joy to be around and they kept us on track to finding a new home.
We didn’t know whether to trust all of the positive reviews (because there are so many!) but in this case they are spot on. There is little more to add, so just do yourself a favor and work with Susan and Alex.

Overall, incredibly impressed and satisfied with the service, knowledge, support, responsiveness, and sense of humor that the Issacs team brought to my home selling and buying experience. Christmas came early this year as I closed on the sale of old and purchase of my new home on December 17.
Susan Isaacs was solid and committed from my first email inquiry to which she responded to in less than 20 minutes on a Sunday afternoon, right through to the settlement date to which she and Alex accompanied me and brought a thoughtful, personalized new home gift.
Throughout the process, I appreciated and respected the information, guidance, and resources that the Isaacs team provided. In the end, I utilized the Isaacs team recommendations and referrals for my mortgage company; home repair/​improvement contractor; professional cleaning service; City Stash storage services; home inspection; and moving company and received professional, high quality, reasonably and competitively priced services from all. The time saver and stress-​relief this brought to a very complicated and multi-​faceted process cannot be understated. At no point did I feel pressured and I was confident that my best interests were being respected and represented at every step. Susan is incredibly energetic, competent, intelligent, articulate, and thorough — everything you want from someone you are entrusting to help you navigate the significant personal and financial investment that selling and buying a new home represents.
From beginning to end, a very positive and successful experience and even more remarkable when the entire timeframe from initial consultation to settlement for both the staging, marketing, and sale of my then current home to the search, contract and settlement of my new place took place in less than seven weeks.
I’ve been in my new place for approximately three weeks now and I absolutely love it!
HIGHLY recommend the Isaacs team!

This was my first time buying a home, and I’ve now been in my condo for a little over a month. I’ll start by saying I’m extremely happy with my home so far. It fits my personality very well and I purchased probably one of the best places I could have in my budget and the location I was looking for.
I found Susan through her website, which had more information about the DC market than any other I came across. What impressed me most about Susan was without a doubt her knowledge of real estate in DC and her hard work ethic. She helped make this process for me much easier than it would have been on my own and I learned a lot from her.
You know right away that she’s working for you. She really loves her job you can tell, and she works very hard to make sure you find what you’re looking for. I had her running around like crazy in the beginning taking me to all the places I wanted to see just to make sure I looked at all my options. If it were me on the other side I would have been tired, but Susan not for a minute showed any frustration with me. I never felt uncomfortable at all working with Susan, and I never felt like she was pushing me to make a decision, which was really important to me. Like most other first time home buyers I’m sure, I had a million questions throughout this process. Susan was very patient and always had valuable input. She would get back to me with answers right away even late at night.
I purchased a new construction home, and Susan was exceedingly helpful in her insight. Because the demand is so high in DC for good places, she helped me be aggressive enough to beat the crowds to get in the right place at the right time. There were so many things she told me about new construction that I would have never known. Leading up to my closing, she helped me organize all the things I needed to do. I probably sounded like a broken record…“Susan, what do I need to do next… do I really need a home inspection… why do I need title insurance?”. She was always there for me to answer my questions; she always showed up on time and on my side for all of my appointments.
I highly recommend Susan to you. She is very professional, hard working, and is passionate about making sure you get the home you will love. Now I’m asking her for home decorating tips :-).

As a first time home buyer and young professional in Washington, DC, the mere concept of going through the process of purchasing a home was daunting, if not petrifying. Susan’s wonderful attitude, expert advice, work ethic, and extensive experience in the Greater Washington Area quelled any fears I had about purchasing my first condo. She walked me through each step of the process, from becoming pre-​qualified for a loan program, searching for a place, inspection, closing, and anything and everything that came up in between. Her incredible attention to detail and extremely fast response times were impressive, and made me feel like she truly cared about my needs. She provided honest, direct, logical responses to any questions I posed, no matter how ridiculous. Had it not been for Susan’s remarkable qualities and skills as a real estate agent, I don’t know that I would’ve been truly comfortable moving forward with the purchase of my first place.
I’ve been living in the condo for a week now and could not be happier! I owe it all to Susan, and certainly plan on referring her to others in the future. You will not be disappointed with her service.
I recommend that potential buyers review her website (
) and blog (
), which provide ample background on the DC real estate market and were quite helpful when beginning my search for a home.

I can’t imagine going through the home-​buying process without Susan. She was with us every step of the way, from explaining our options at the very beginning to negotiating seller credits. She kept the process in motion so that we closed in about a month. Susan has a great personality: she is knowledgeable, friendly and very responsive – she got back to us immediately to answer any of our questions at any hour. Even as first-​time homebuyers who could be somewhat indecisive at times, she understood what we were looking for in a home, didn’t hesitate to answer our questions and always had our best interests in mind. Her warm, welcoming attitude and confident guidance really took the stress out of a process that, before we met Susan, we had assumed would be overwhelming and beyond our reach. But it all worked out more smoothly than we ever thought possible. Hands down, we attribute the ease of the process, and the excellent condo we now call home, to Susan and her hard work and commitment!

Susan is amazing. She is knowledgeable, patient, fun, professional, and insightful. She will be sure to guide you through the process from day 1 thru being in your home and checking-​in to ensure everything is perfect. Her honesty and forthright approach was exactly what we needed. She helped educate us throughout the process and ensured that we were knowledgeable about all the decisions we were making. Even as two very involved and educated people, there was still so much more than we could ever learn from researching. Her years of experience and her willingness to share everything she knows will ensure that you are making an educated and informed decision and that you are also following your heart and finding the home of your dreams. Susan is a rare gem! When we go to move, many years from now, she will be the first person we call because we trust her unconditionally!

Being first time homeowners we really needed a lot of guidance throughout the entire process. Susan was amazingly patient and supportive from helping us find out what we wanted in a house, to making the right offer, to walking us through the colossal amount of paperwork.
Susan was always willing to answer our questions (some of which we asked several times). She took charge and went to bat for us whenever an involved party needed a little convincing.
We can’t say enough great things about working with Susan. She made the entire process enjoyable — something I never thought possible.