Stevens Plumbing & Heating

I needed several things fixed or replaced in my condo and these guys went out of their way to fix several plumbing problems that I had. I have to say that Mike Carlson is great about making sure his customers are happy.
I had a problem with my shower that couldn’t get fixed on the first visit, and Mike C came out with 2 other techs and solved the problem. My kitchen faucet also needed to be replaced and the way it had been installed made it really difficult — but they made it work. They also took care of a leak in my kitchen sink.
The techs I worked with were Alex and Patrick — and both were great.

Mike Carlson at Steven’s Plumbing is the best! He is professional, punctual, honest, very knowledgeable, and easy to work with. My shower was leaking into the neighbor’s apartment downstairs, and he came and looked at it and figured out what was needed (free assessment). From beginning to end, he made sure the job was done well. I highly recommend him!

They’re pretty good. Came within the window of time they said they’d come and did the job quickly and inexpensively. The trade-​off is that 100% precision doesn’t seem to be the goal. I had a bathtub spout replaced and the guy put in the replacement in such a way that it looks like 11:58 o’clock when you sit in the bathtub and look at it. From the side, where the guy was sitting when he installed it, it probably looked straight enough, but when you look at it from inside the bathtub, you can tell it’s not quite right. Since it’s been caulked and all, I am hesitant to turn it the rest of the way myself, since I don’t think I have the right caulk, and it might look messy anyway unless I removed the existing caulk, etc. It’s not a huge deal, but it’s a little bit of a drag. Otherwise, I was very pleased with the speed and efficiency and reasonable cost.

The woman on the phone was friendly and helpful. She explained charges beforehand, which I really appreciated. They were able to come just about an hour later, gave me a clear window, and then the office called again 10 minutes before the repairman came to tell me he was on his way.
The repairman was also kind and made the repair in about 15 minutes. Definitely appreciate that they charge by the half-​hour. It was still expensive, but name me a competent plumber who isn’t! Overall, happy with the friendliness, organization and skill of this business, and happy my garbage disposal was saved. :-)

My toilet would run constantly and audibly. A few YouTube tutorials later and I was on Unilocal looking for a professional. I would recommend Stevens because 1) they bill by the half hour, 2) they arrive when they say they will, and 3) our plumber Billy was friendly and professional. He knew exactly what was the matter and took care of it with a couple of new parts.
I did mention a $ 20 coupon from their website when I made the appointment, which I promptly forgot about on the day of service. Would have been nice if the office had applied it when Billy called them to tally up the price, but I don’t really blame them. After reading some of the horror stories out there, I’d say I still came out on top.

A year and a half ago I called these guys thinking I needed a new water heater. They came very quickly, checked, and recommended changed a couple of parts instead. This bought me a year and half without the expense of a new heater. Today I woke up and there was no hot water. I called these guys at 8:30, a supervisor came by within 90 minutes to take a look, and in the afternoon the expert worker bees came to install a new heater. Everyone involved was courteous, knowledgeable, clear and helpful. It really doesn’t get better than this.

Just had a great experience and had to share. Called Stevens for an outside pipe clog, and spoke with Dave (I believe). He couldn’t have been nicer and got us in as soon as possible. (He even called back to offer to move up the date when he had a cancellation.)
Alejandro showed up within the promised timeframe (maybe 15 minutes after the start) and got right to work. After taking a look at the problem, he had to run back to the shop to grab another tool, and didn’t charge us for that time.
He addressed the issue (a clog and some roots), advised next steps (use Root Killer), and explained what would happen if the next steps weren’t 100% successful.
(He even fixed our screaming toilet in the guest bathroom after hearing it, AND gave us two $ 25 coupons!)
Overall a friendly, stress-​free experience. Price is competitive, customer service is cheerful, technician is skillful and sweet. Will definitely be my go-​to for future plumbing needs.

Ask for Stan. He is the man!!! I posted a review earlier on a great flooring contractor in the DC area and happy to post a second review today on another amazing contractor in the DC area.
Moving into a new condo has all the stresses that go with buying a new place. We elected to get all new appliances, but much to our dismay, the new gas stove had its valve placed in the most unfortunate position that directly hit the valve coming out of the wall. The result was the stove sitting about 5 inches out from the back wall and the front of the stove sitting that far in front of the counter. Looked stupid!
I picked Stevens because they had great Unilocal reviews and now I understand why.
Stan came over to access the situation and we war-​gamed multiple solutions. He came back a few days later and, bam, he opened the wall, moved the gas valve to a position behind the stove where the stove could then be pushed all the way back in.
I was not home and my wife asked him to address several leaky valves from my shotty plumbing work installing the dishwasher and new faucets in the vanity. He fixed them all and the cost (I won’t say) was beyond reasonable. I mean, very reasonable for this area.
On professionalism. Stan was very communicable, responsible, and presented very professionally on behalf of Stevens. He was very nice to speak with and intelligent in conversing about the options for the stove issue.
I will never use anyone by Stevens now and highly recommend anyone who reads this to do the same.

Wonderful service; quick and efficient.
My problem (broken disposal) was bigger than I thought it was as my p-​trap was nearly sealed shut. The technicians were incredibly honest and speedy.
Thank you. Hopefully I won’t have any leaks or problems in the near future. But if I do I will call on you.

I have a rental unit in Woodley Park and got a call from one of the tenants that the shower had a small leak behind the wall. I saw the great reviews on Stevens Plumbing and gave them a shot. The leak got fixed so I’m happy about that BUT the bill came out to $ 450.00! So 2.5 hours to change $ 2.00 in washers hmmmm.
Parts: Washer-​$ 0.55
Repair Seat: $ 1.75
Trim Kit: $ 38.95
Labor: $ 165×2.5hrs
When I called to question the charges they said that they are middle of the road with prices… I’ve called other plumbers for clogs and they’ve worked several hours and the bill was never that high. I tried calling around and everyone seems to quote prices based on «the job» or was it «the neighborhood». You can use them but you’re going to pay out the arse!

Have used Stevens Co for several small and large plumbing jobs. Always happy with their service.

Had a minor leak under my sink. Stevens had me scheduled for an appointment within days of calling. Wayne showed up, diagnosed the problem, and swapped out our garbage disposal which was leaking from corrosion in just over an hour. Wayne was personable, professional, and Stevens kept me informed every step of the way.
I will be using them again!

I have not used this plumber yet, but will make it my business to patronize them if and when I need a plumber. I called this company this morning, thinking that my pipes may be frozen; the young man I spoke with gave me very detailed instructions and advise to help me confirm/​rule out any major issues and to home-​remedy any minor issues. He did not try to hold back on information with the intention to coerce me into hire them and have them visit my home on a federal holiday. I really appreciate the time, attention and care with which he addressed my concerns. This type of customer service goes a long way with a person like me; so I’ll be calling them next time I’m in trouble, which may be sooner than later.

Everyone from Stevens was kind and helpful in our communication. Julio stopped by, reset our heater, but warned us if it gave us problems, the unit is ~12 years old. We should not keep tossing money into it and got us a quote.
Since we had more problems, we set up an appointment within 3 days of calling where Julio came back to remove the old heater and install the new one. He waited around long enough to make sure every faucet worked properly and explained how I can adjust the temperature. He is very friendly.
The final price matched the quote exactly and everyone at this company seems honest and friendly. Thank you.

EXCELLENT, EXCELLENT, EXCELLENT! These plumbers are so professional, they educate the customers and do what it takes to solve the problem. I have had very bad plumbing experiences in the past in terms of the plumber lying about what was done and still charging me. These guys are the best that I have ever dealt with. They not only came on time THEY CAME EARLY! Joe and Dominick were my plumbers. Joe is a fighter and does not give up until the problem is solved. He is a specialist in drains.
I have never experienced this level of quality from a plumber before!

$ 400 paid and two new leaks!
The Stevens serviceman came out to my apt yesterday to fix two toilets, #1 which needed a new flushing assembly (inside tank), and #2 which had a leak from a rusty screw that was keeping the tank in place.
After nearly $ 400, toilet #2 is fully repaired, but toilet #1 now has two NEW leaks: one from the valve around the water shut-​off handle, and one from the screw holding the tank in place.
My main issue is this:
The serviceman clearly did not have the right connector from the water shut-​off handle to the tank, yet he spent almost an hour trying to find various solutions with the parts that he had. As a customer, I would expect him to stop and ask me: «would you like me to continue and try to make this work which will cost you labor time and I cannot guarantee success, or would you like me to stop and come back with the correct part?»
At this point, I got neither — I paid for the labor and I did not get a solution.
I contacted the company (including the owner) via email the next morning, and they did not follow up with me. I’m calling them now.

So I read the great reviews and decided to call for annual boiler maintenance. Their guy, Ed I think, came on time but that’s where my satisfaction ends.
He listed off 3 issues I needed to ‘repair’, 2 major, one minor issue. Then he charged me $ 240. That’s the $ 75 initial fee plus apparently their policy is to charge for travel time also, adding $ 85 just for 15 min before+after the actual time he spent.
Now here’s the kicker– I call them back for an estimate on the 3 repairs. No call back. Twice. I finally call another company who come check it out for $ 89 (total flat) and they explain that for the cost of those quoted repairs I can/​should purchase a new boiler. No wonder no one bothered to call me back about a repair cost estimate. I’ve now had 2 other boiler/​HVAC people out, all confirming I got totally ripped off.
Worst $ 240 I’ve ever spent.

I use them regularly for all kinds of service for a multiunit property. The pricing seems fair; they don’t overcharge for time or extra visits. Things don’t always get fixed on the first try, but that’s life sometimes, especially given the number of old buildings with sketchy plumbing in this city. The various plumbers they’ve sent have always been courteous and responsible.

We had a difficult to reach leak in our ceiling that could have been from a waste pipe or a water pipe. Not knowing who to call, I went onto Unilocal and read the reviews of Stevens Plumbing and called them right away. On the phone, they were clear, straightforward, and easy to work with. They made sure I understood their pricing structure and we set a date for them to come to the house. It wasn’t a rush job, and they were very accommodating to my schedule.
When the team of two, Alex and Alejandro, showed this morning, they got right to work problem solving the issue and deciding what they needed to complete the project. They figured out that it wasn’t the waste pipe (yay) despite the fact that initially it looked like it was. They pinpointed the problem and got down to business. They did exactly what they said they would do. They completed it timely and cleaned up afterwards. They were professional and nice.
They provided excellent service for a reasonable price. I would definitely use them again!!!

They were friendly from the first phone call to the end of the job. After they installed our new water heater they cleaned up and it looked like they hadn’t even been there. Their rate was very fair.
The time from the initial phone call to the completion of the job was less than 24hrs.
Highly recommended.