Loews Madison

Generic upscale hotel. The front desk staff was very nice.
The rooms were good, but nothing special about them.
Did not have a fridge. They were too busy trying to charge $ 4+ for a bottle water and more for luke warm spirits in the wine /​cooler mini fridge in the rooms.
Each day there was a fire alarm that went off… So did not sleep much at all.
The bar is very expensive and the manager of the bar was a dick. As such there was a wedding party on Saturday night and one of the people came back on a bus from the event and was drunk. Ambulance was called and she was fine. The Manager shut the bar down for everyone because of it?!
Not to mention walls were thin, we kept getting noise complaints for sitting talking in our room, and told to turn our music on the laptop down! I’m sorry but the TV could go MUCH HIGHER in volume than my laptop ever could. Ridiculous.
Pros: comfortable beds, good Amaretto Sours.

I live in the Washington DC area, and chose the Loews Madison as the hotel to stay in the night before and the night of my wedding. I called and made reservations months in advance for myself and husband, my parents, and my in-​laws. I chose the Loews because it seemed like a beautiful establishment, and I figured they’d take great care of my family and I given it was the weekend of my wedding. The day we were all to check in, I called the hotel to see if my parents could check in early, as they had just arrived on a flight and were tired. I was told by one of the front desk personnel that all of our rooms would be ready by 3PM (check in is at 4PM). Thus, my parents checked in without issue. When I arrived at 3:30PM to check in (mind you, I had bags galore and a huge wedding gown in tow), I was told that my room was not yet ready. The lady «helping» me at the front desk was clearly too busy to be bothered. She mumbled something to me about the room not being ready, and that they could move me to another smaller room (mind you, I have a wedding the next day, and have done all this planning, and reserved a specific room for a reason MONTHS ago)…She runs off and disappears for about 15 minutes. When she returns, she is with the Manager, who basically told me that they don’t guarantee rooms to be ready before 4PM (again, when I called I was told the room would be ready at 3PM). But, whatever, at this point I’m like I just need a place to relax and lay my stuff down, so I decided to go to my parent’s room to wait for mine to be ready. The manager said they would call me at or before 4PM to let me know I could get in the room. Needless to say, my call never came. At about 4:15PM, there is a knock on my parent’s room door. It was the very nice Bellman who had helped lug my things up to my parent’s room. He cam by to let me know my room was ready. He was great. Our room was one of the larger suites on the 15^th floor. Again, I reserved this larger room for several reasons months ago. I even asked that they make it extra clean, provide extra towels, the whole bit, because it was my wedding. When we went inside, it appeared that they room had been «cleaned» in a rush. The maid even left her notebook on the bed, that’s how much of a rush they were in to get it ready for us. The ice bucket was on the floor. Nothing looked the way I expected considering I told them I was getting married. I was so very disappointed, but just decided to carry on and not let this one place, this establishment that should know better, ruin my day.
The wedding was great and beautiful, but this hotel did not contribute to that one bit. Out of months of planning (16 to be exact), this was the worst part of my wedding experience. I regret staying here and paying as much as we did for the rooms. Out of all of the great hotels in DC, we should have gone with something else.
I do not recommend this hotel. It is beautiful, but they will not take care of you, and you will regret staying here.
The one star I gave then is for the Bellman, who’s name I wish I could post. He was great, and helped us tremendously.

Stayed 4 days at this luxurious hotel during the Convention with a mixed feeling.
Service was just OK. Requested a hot water (there’s no coffeemaker in room), waiting for almost an hour. Asked for a hotel receipt when checked out, getting a strange look: «you should have got it on internet». Called taxi by ourselves, no one helping us to load our luggage, was it too early in the morning?
Wireless Wi-​Fi was free, worked very well, but limited to three devices (means you could not have iPhone and iPad for two at the same time). No coffee maker, extra fees for mini fridge, microwave. There’s a charge for using business center computer and printer. But printing boarding pass was free. One set of bathrobe, even though we were two.
Expensive breakfast at the Hotel, had better go out and have it at the Cornerstone.

I am very disappointed with the hotel staff. First they never cleaned our room saying that we had a privacy sign at the door, which we didn’t. Then going to the restaurant for breakfast we requested a grilled cheese and they said they couldn’t do it and brought us a bagle and cream cheese. Disappointed.
The front door guys were the nice part of it all. And if you are expecting a view from the hotel room forget it.
I wouldn’t come back.

DO NOT STAY HERE!!!
I booked a room 2 months ago and prepaid for 3 nights for a special rate their website was running. After I checked in I noticed that the rate for the same 3 nights were $ 100 a night cheaper. I talked to the front desk and asked for an adjustment since I booked a «special» rate that was prepaid and non-​cancelable. They pretty much told me I was out of luck and didn’t offer a single cent or room credits. This place will steal your money and try to sell you a «special rate.»

Great location. Upscale hotel. Classic Loews. The bar and lobby were lively. Great little neighborhood. Reception was quick checking me in and room service was quick. Decent food that hit the spot after a long day traveling. The 7^th floor was far from the noise downstairs but the view is of commercial HVAC units. Otherwise, this is a very nice hotel. I would return.

Beautifullllll Hotel. Found a deal for two nights on
and i’m happy i did. in the heart of NW and a few blocks from the white house. only complaint was $ 50 for overnight parking and $ 27 for daily. outrageous.

Layout and interior design was gorgeous and location is perfect. So why 3? Unfortunately I was placed in a room where the tub looked as if it was under construction. The lining seemed to be peeling, which I noticed right before showering for bed. Hotel was full so I had to spend the night. The other big negative was room service, I’ve eaten better at Denny’s. Staff were great, attentive and professional mixed with the classic DC look with modern finishes left me referring it to friends with a warning to check the room and don’t expect room delivery to be a treat. If you get in on a deal it’s worth it, I booked through Hotwire.

So here is the skinny:
Staff: excellent so nice
Location: only a half mile to a mile away from all of the main sites and smithsonian attractions in DC and some great restaurants and cafes. And if your feet get tired an über to the nearest attraction is no more then $ 8
Rooms: comfy beds, clean, and spacious. Only complaint is the bathroom. Shower door opens in a direction that causes water to spew out and the towels are way too small. At 5’3″ and a small frame they barely wrapped around me. My boyfriend and 6 foot was laughable.
The fourth star is definitely for the staff! They are amazing.

This hotel was very nice and we enjoyed our stay. I visited DC with a friend from Boston Th-​Sun. The location of this hotel was great and it was very affordable. The people at the desk were nice and the décor was chic. The rooms were a good size, beds were a little firm for me but the bedding overall was comfortable. The bathrooms were a good size as well but not quite as luxurious as some of the bathrooms in other comparatively priced hotels I’ve stayed in.
Overall, we were really happy with the Loews and I’d stay there again.

I stayed here with a friend this past weekend, and we both enjoyed our stay. The location of this hotel is great. Entire staff was polite and helpful. The room we booked was spacious enough to accommodate my friend and I for a long weekend (Th-​Sun.) without us feeling too cramped.
Random note, but the water pressure in the bathroom was wonky. The water literally dribbled out of the sink.

The familia and I headed to DC in November and were lucky to find a great rate at this hotel via Hotwire. When I checked in the lady at the front desk was friendly and quick. Our room was spacious (big city standards), clean, and updated. The beds were comfortable, my only gripe is that there was not a coffee maker in the room. The first morning we were there (Sunday) there was coffee in the lobby but the rest of the days there was no coffee set up:/ There is a Starbucks in the lobby but I don’t like their coffee (or their prices).
I felt like many of the visitors of this hotel were staying for business but I felt that the location was also great for vacationers. It’s a 10 minute walk to the White House and totally walkable to the National Mall. We walked to the Smithsonian Museums several days of our stay. During weekdays there are small eateries open in the area, but most of them close for the weekend.
The doorman was very friendly, even offered us umbrellas to use for the days when it was drizzling outside.
They had a nice restaurant in the lobby with awesome happy hour prices, we never tried it since we had the kiddos with us but the hubby and I would have liked to… next time.
Overall, we had a wonderful stay, we would love to return in the future, and highly recommend this hotel.

This is a great boutique hotel with quaint rooms and spacious bathrooms. I found a great deal online (
). I liked their interior design and proximity to restaurants and attractions.

UPDATE: After not hearing from the Loews through January 2016, I reached out directly to the general manager and copied the director of security. The GM was prompt with his response and answered me, as well as provided me with a remedy to the situation. I appreciate him understanding my frustration and looking to help me right away to make things right.
My stay at the Loews Madison was for business. My company at the time was actually producing an event in their banquet halls. Although the hotel was beautiful, the experience I had was not.
After I checked in, we went down to the event space to start setting up. While we were gone, the cleaning service came to prep the room. When I returned, I noticed that my Ray Bans were missing, which were actually in my bag. Meaning that someone from the cleaning team had to dig pretty deep to find them.
After following up with the concierge, lost and found and even director of security I have STILL to hear from them. This occurred in September, it’s been over three months and nothing. I will NEVER do business or stay at the Loews Madison ever again, because they don’t have the decency to follow up or replace my stolen glasses.
Word of advice if you stay here: use the safe or don’t leave anything valuable in your room.

This review is for a hotel guest experience and meeting space. Attended a 2 day conference and this was the host hotel. I should have stayed at a Marriott property like I normally do.
Check in was fine and my room was on the 11^th floor in front of the elevator. That’s the worst! It looks like Loew’s renovated this building. Rooms need to be away from elevators, but the rooms were also in strange locations. The ice closet door opened directly in front of someone’s room. That was awkward and probably annoying for that guest.
I know the hotel cannot guarantee complete silence, but people around me were really noisy late at night. Walls were paper thin, the mattress was hard, sheets were thin, bath towels were short, the air conditioner did not get the room cold, the TV channels were meh. The staff wasn’t overly accommodating. I called the front desk to schedule a taxi for my 4am departure and she said «a taxi should be out there, they normally line up». A taxi wasn’t there. I also called the front desk to ask where the ice machines where (they weren’t in the most obviously places) and she told me the floor levels not exactly where it was. So I was waking around looking for stupid ice. I expected 4 star service and stay for a 4 star property.
The meeting space was nice, however it was very choppy. Signage wasn’t the best and I was confused on where to go until I stumbled upon the room. That was probably the planners fault?
We were served breakfast and lunch. The banquet staff had really great service and the food was tasty. Everyone really enjoyed it. There were enough options and food to feed everyone. We needed bottle waters instead of pitchers and they quickly took care of that.
The AV worked great, but I’m not sure if we brought that in or the hotel supplied it. The bathrooms were clean.

Booked this hotel through the secret hotel deal on Hotwire and we definitely got a great deal! The hotel was in a great location, close to everything we wanted to experience. Check in was a breeze, the woman assisting me was very kind and actually ended up upgrading us.
The room was a good size, very clean, great décor. The whole hotel had a great vibe and atmosphere. Loved that they had a Starbucks downstairs and I saw they had a restaurant through we did not try it.
One thing that we would have appreciated is if they offered breakfast later than just till 7:30am.

On aime ou on n’aime pas.
Personnellement, je n’ai pas trop aimé.
L’endroit a vu passé nombre de personnalités car il est très proche de la Maison Blanche. C’est bien pour cela que j’ai choisi cet hôtel. Le métro est à 5 minutes à pied, la Maison Blanche 10 et les principaux monuments 20 – 30.
L’endroit permet de visiter aussi vers le nord les quartiers de Logan Circle, Dupont Circle et 14^th Street. Ces derniers sont en pleine rénovation et ils sont truffés de petits restos et bar sympas.
Pour en revenir à l’hôtel, c’est un grand building assez moche d’extérieur. Dedans, l’hôtel a semblé t il été rénové mais dans un style très ancien ce qui en fait un hôtel pour seniors et donc peu animé. Au rez de chaussé il y a un bar et un restaurant auxquels je né suis pas allé car la population né m’y incitait guère.
Le service est bon si besoin mais on peut vivre dans cet hôtel une semaine sans que personne né vous adresse la parole.
L’hôtel est propre et bien entretenu.
J’ai mis 4 étoiles car il aurait été injuste de mettre moins dans la mesure ou tous les services sont là mais je n’ai pas aimé et je né reprendrai pas cet hôtel si je reviens.

The Loews Madison is a beautifully renovated hotel located in the heart of downtown. It’s four blocks from the white house and located near two easily accessible metro stations.
We loved pretty much everything about our stay. The price of this hotel is normally outrageous but we got a good deal for the weekend surprisingly– it even included a food credit. That’s one thing that brings the 5 star review down to a 4– nothing is included. I guess that’s what makes it ‘luxury’, and if you can afford to stay here, you can afford to pay for your own breakfast/​parking/​etc. We didn’t park here– its $ 59 a night– go down the SAME block or even one away and you can find all day parking (even weekends) for $ 11.
Hotel staff was very friendly and knowledgeable. They were probably the best part of this experience. We got room service once and it was delicious and prompt. The room was a little dirtier than we would have liked but our second day there we did witness them dusting and cleaning thoroughly, which we wish they would have done before we showed up. We had a minor issue with our room which management took care of quickly– I’ve never been so impressed with management.
The beds are SO comfortable. I wish I could have snuck that mattress and comforter out of the hotel and onto the metro. The bathroom is tiny and the towels are low quality. We also wanted to use the extra blanket in the room but noticed there was a recent stain on it. Gross.
Overall, great stay, and would stay again.

Honestly, for this range of prices, and from the other hotels I have tried, even in Washington, it does not deliver.
Really expensive — even when you book through hotwire, and no parking, no breakfast. I asked for a toothbrush and they were not able to accomodate me.
Minimum service and amenities, we were expecting much more. I did not find it that luxurious either. And no soul at all.
Choose to stay at the Monaco (Kimpton) instead, cheaper and way cooler with a great vibe.

My bedroom at home is a disaster at all times. So, walking into a beautiful, clean hotel room is a huge treat for me. Who knew there are rooms that exist where you can see the carpet and clothes are strewn all over the floor?
The ladies working the check-​in desk were as nice as could be. They made the process easy and seamless. They were also armed with a ton of information and facts. It was almost overwhelming, but the fact that their super power was obviously friendliness made it okay.
The room was great. I loved the giant bed with all the comfy pillows. I have to agree with others here about the bathroom. I thought it was a bit cramped, but I did love that there was a ton of counter space. I’m not a bath person (especially at a hotel), so I enjoyed the big shower. I was a fan of the shampoo and conditioner stocked in it. I do wish they had lotion.
Cool perks:
–Starbucks inside the hotel
–Wifi works well
–Complimentary Fiat service
–Hotel bar
–Restaurant by Iron Chef Jose Garces (We came for happy hour and enjoyed great small plates and drinks)
–Pet friendly
–Shoe shine service
–Fitness Center (didn’t get a chance to check out because I like to sleep as late as possible)
I would definitely stay here again. Great location, friendly staff on all levels and a solid setup.

Stayed here for 5 nights and 6 days for business trip. Its a beautiful hotel and rooms are clean and pretty.
Staff, from front desk to doorman was wonderful. They were responsive, extremely friendly, warm and «at ur service» professionals. Helped me with everything from printing, umbrella, phone charger issues, without any excuses swiftly and timely. Felt very well taken care of :)
Fiat car service was great, way better than taxi, the drivers had lots of local information and the car was extremely comfortable.
My stay came with continental breakfast, which was just coffee and pastry at the café. Which wasn’t bad but wasn’t much for continental breakfast compared to other hotels.
Live music at the postscript bar, relaxing over a drink to chat with friends or just by yourself surfing the net before bed at the hotel.
If ur staying in DC and want to check out some local eats, check out below.
1. Barcelona — tapas and wine bar, check Unilocal for pix. Would be a perfect place for dinner, entertaining with friends, date etc. Also great brunch spot in their outdoor garden type dining.
2. Filomena– Italian locals famous Italian spot; I tried their «festival of Venice» (which was in Italian on menu), which was squid ink pasta with lobster, shrimp, scallops etc. pretty good.
3. Wicked waffles — famous waffle place with wicked ways, try the «mango with jalopeno jelly» sells out quickly
4. Dolcezza or Pitango Gelato — two rivals, judge for yourself; try funky flavors from lemon thyme to lavendar strawberry
5. Baked and wired — desserts/​cupcakes/​espresso, yum! Enough said. If u miss this spot n you are taking train home. Union Station shake shack has their «bee sting» as topping for their ice cream.
6. Founding Farmer– famous spot and local favorite, great food and even better ingredients. They use organic local ingridients. Try their bread, onion jam, apple and Brie.