Jos. A. Bank

I called ahead to ask when would a good time to come by and get some suits marked and tailored. I was told that the tailor was only in for the next hour and then out for two days, so rushed right over. On entering the store, nobody greeted me for 10 minutes despite me having 3 suits in my arms. Then the tailor was «eating lunch» (1 hour before he gets off?) and I waited around for another 15 minutes while that finished up. I asked if I should put on the suit to be tailored while I waited and was told no… then when the tailor was ready I was asked why I hadn’t put on the suit yet.
Put on the suit and realized I needed to go up a size (awesome) so that set the whole pick-​a-​new-​suit-​and-​exchange process into motion. At this point Cynthia and Kevin stepped in and things got much more efficient. Good experience from that point on so bumping up a star after being fully ready to give one star.
I’ve been here a few times (for a tux too) and these guys always seem overwhelmed by not enough staff on duty and a complete bewilderment with their own point of sales system (which always has problems). Guessing some of this happens at all stores but these guys are particularly rough.

I ordered a tuxedo on the website and had it delivered to the store. I paid for the item in full with a credit card before it was shipped, so I did not expect to have to pay more once I went to retrieve it. However, when I went to pick it up, the employee who I was working with told me, «Ok now you pay me again». Assuming I misheard, I asked him to repeat. He repeated, «Ok NOW you pay ME. You pay ME now, again». I was genuinely confused about what was being requested of me, so I kept saying «Pardon? Excuse me?» until I figured out he was asking me to now pay him for the item that I had already paid for. After about 30 seconds or so, another employee came by and said, «No no, he’s only joking. You don’t NEED to pay him anything…». And then the first employee gave me some sort of menacing grin that made me wonder what would have happened if I HAD given him more money.
At best, this was extremely unprofessional and off-​putting. At worst, it was a blatant attempt to scam a customer. Do not shop here. If you do, be sure you know exactly what you owe and check your receipt before you leave.

I cannot say enough about Kevin at Jos. A. Bank on 19^th Street in Washington, DC, he was a godsend.
My fiancé and I visited the 19^th Street store on a Saturday afternoon searching for suits for our groomsmen. We weren’t sure about whether we wanted groomsmen to purchase or rent suits, but Kevin had an answer for us — take advantage of a great sale and choose the suit that worked perfectly for our wedding. It was a win-​win situation — I was able to pick exactly what I was looking for and the groomsmen didn’t have to break the bank.
While I would have been a satisfied customer had the experience stopped there, Kevin continued to impress. He personally ensured that each suit was ordered and arrived correctly and called us once the order was ready for pick up. After we approved the order, Kevin sent the corresponding suits to our groomsmen who are scattered across the country. He did this all with a smile and friendly conversation.
Kevin was a breath of fresh air compared to other wedding vendors we have worked with.
I will highly recommend Kevin and Jos. A. Bank to all of my engaged friends, because I know he will make their lives much easier, the same way he did ours.
Thank you for all of your help, Kevin!

I went in there today just buy a belt. I went in there, walked past 3 people, and no one said hi to me, so I just thought they were busy helping other guests. I went over to look at the belts and still people walked past and nothing. Then a guy came in full dress suit and they all rushed over him to help him out. I know it wasn’t a big a purchase, but I don’t expect to be treated like that. I walked up to the register and waited for like 15 minutes till someone rang me up and still no acknowledgement. I spend my money and work hard for my money like everyone else, and don’t expect to be treated like that from anyone, and I will not go back there. I will definitely tell my friends, tweet, and Facebook for no one to go to this store or any other location. This is the second time I went to a jos a banks location and got treated the same way. They need to change the way they treat people. Typical DC snobbery.

The first question I was asked was, «Can I help you?»
I should have known that the answer would be «no.»
All I wanted was a simple white, collared shirt. I’m built, so I need something with a good sized neck and space for my shoulders. Well, despite selling what I’m looking for online, I’m told they don’t currently have the size in the entire store (we’re talking a 19″ or 20″ neck, and a 36″ or 37″ sleeve).
Since I’m between sizes, I say, «Okay, I’ll just try one of the available sizes on – maybe it’ll work. The dressing room is back there?»
Response: «Oh, no, no no… You can’t try on in store.»
Me: «Huh? I can’t see if any of these fit before trying them on?»
Response: «Um, no.»
«Okay,» I say, while tossing the shirts on the shelf. «Thanks anyway!»
I looked online later and apparently people have had problems returning a shirt if it’s been tried on. Ha! What’s the point of this store? I’m not throwing down 70 bucks for a bit of cotton fabricated in China without trying the shirt on.

Similar to a gentleman below. Went here to get a tux fitting for a wedding I am in, as it is so close to my office. I walked in and was told someone would help me, and 20 minutes later an old stuffy gent emerged from the back and told me their tuxedo system was down, but any other Jos A Bank would do it.
I’ve also been here for suits and let me tell you, this store has the most rude, and snoody staff you could imagine. They refused to tailor the suit as I wanted, which was simply to tailor it fitted and tapered in an almost euro style to my body, because I have a 44 inch chest and 32 inch waist. The tailor fought with me and said that a suit should be straight from the armpit down. Yeah, maybe in the 80s and 90s sir.
I will never do business with this store again, and Jos A Bank in general.

The worst store in the entire chain. Had to make two trips from out of state to get the alterations right, and still we’re wrong. Each fitting each suit felt like it was altered for a different person. No consistency. Management and sales staff refuse to give straight answers to simple questions (like when will it be ready, what’s it made of, why are these same things different prices?). It’s not obvious that alterations are done out of state and not by the tailor that fitted you. This compounds other problems and they actively hide this fact until there’s a problem so they can throw those tailors under the bus — as if blaming a service they are responsible for, to shed self-​blame, is supposed to make things better. Ultimately their tactic is to baffle you with b.s. rather than dazzle you with amazing salesmanship or straight forward knowledge of their own products or processes. I like this chain and most of their merchandise but the people at this location simply ruin everything. My advice is to buy what you want off the rack and simply have any alterations done elsewhere. The less you actually have to deal with these guys during the sales process, the happier your experience will be.

Massi is a super high-​energy guy, and has a good eye for suits. Very helpful.
Not a big fan of the pricing, however. $ 185 for a pair of pants. But 2 for $ 100. Or 3 for $ 85. Or wait theres a 65% off sale. Or one of these and another of these. Say what?

This location, and it’s staff, helped me get ready in a matter of hours for a Black Tie event. In three hours, my Tux was fully tailored and cleaned for my event. It was very impressive!
I found out 6 hours before my event that it will be Black Tie. After calling around it seemed that there was no way I would get a rental. When I spoke with Larry at this location, he offered that they could get the tux ready if it was purchased. Understandable, but personally I would have just wanted to rent. No other big brand location offered any similar assistance.
Well when I showed up they informed me that it was buy 1 get 3 free of suits. Fortunate! There I have Alex and Kenny grabbing me great looking suits and a tux based on my description and needs. They were very helpful and brought me multiple suits until I was satisfied. Then Douglas marked the suits for tailoring and had the tux completed within 3 hours. It was a perfect fit and there was no residual strings or chalk from the alteration.
Since I was there, and spending money, I decided to grab some more shirts and ties as well. This was not the same experience as the suits, but that is fine. They properly sized me for their tailored fit line and off I went to get my buy one get two free shirts. At the end of my fast paced spree I ended up with 3 tailored suits, 1 full tux (cummerbund, bow tie, shirt), 6 nice shirts, and 3 ties. All cost me just over $ 1,500. I am sure I could have found cheaper elsewhere, but I do not think it would have amounted to the customer service and quick alterations that I needed for the moment. The quality of the clothing, so far, is exceptional as well.
I will shop at JoS. A. Bank again, but only on their big sale days when the bottom line prices are more reasonable. More specifically I will go to this location again, even though it is out of my way.

Terrible from start to «finish». I had to get a suit sent from the Cincinnati location for an upcoming wedding. They did not call me upon its arrival despite there being very clear instructions on the tag. They were embarrassed by their obvious mistake. Did they redeem themselves? No.
The pants were a waist size 45; I wear a size 32 and had told them this when I ordered the suit. Of course it had to be tailored anyway and they had a smaller pair of the same pants on hand so NBD. Weeks later when they had tailored the suit (they don’t do their own alterations so they have to send it out) it was still comically large on me. I looked like Tom Hanks in the movie BIG.
Due to their sheer incompetence and deplorable customer service I am taking the suit to a different tailor two days before the wedding.

Awful customer service! My fiancé and I went to Jos A Banks to rent his wedding tuxedo through Jims formal wear operating by Jos A Banks. It was obvious that they were only interested in their commission and not in helping us. The first visit we were told to go online and fill out a profile, then set up an appointment. This would help them be ready for him when he came in. My fiancé did just that. It took him a long time to chose a few tuxedo options. We thought that during the appointment he would be able to try some on to determine which he liked best. The day of the appointment my fiancé called to confirm it – nothing in the books. We were advised to come in anyway. When we did, we were told that they don’t carry any of the rental tuxes. He just needed to chose what he wanted from the book or online, and they would place the order for him. When I asked what them what was the point of the online profile and setting up the appointment, the guy responded to be as if I was stupid and slow. He said it was just a formality. I quietly exited the store, and called a few more places that also carried Jims formal wear. They welcomed us to come at any time, so we left Jos A Banks and headed to the tailor down the block. There they treated us like customers they wanted to keep. They immediately ordered the tuxes my fiancé wanted and invited him to come back and try them on. Also the tux my fiancé wants is available in black, Jos A Banks said it wasn’t! Save your time… and go somewhere else. Jos A Banks is not worth it!

Good men’s suits at a reasonable price. Staff is very helpful and friendly.

Be sure to pay close attention to your receipt to make sure any sales or specials were applied correctly. I have been to this location exactly twice, and both times happened to come across a store wide sale. On both occasions, the sale discount was not applied accurately. In fact, there seemed to be some obfuscation of the items on the receipts. For example, the receipt often lists a different starting price than what is reflected on the price tag attached to the item, or the salesman applied a deeper discount than the stated sale to one item and lesser discounts on the other items so that it seemed on the surface that I was getting an even better deal. However, doing the math shows that they charged me more than they should.
If this had happened once, I would write it off as a mistake. That it happened twice is very shady. Will not return.

Why is it so hard to find someone to help you when you have a question at the Jos A Bank on M Street? I don’t have any insight, other than you too will ponder the answer while shopping there. It’s a shame, really, because I otherwise like the store. My advice: try another location if you need to speak with a sales rep.

Got a suit I bought there tailored at the store. Tailor was rude and wouldn’t listen to my directions. Went to pick up the suit more than two weeks later on the day they told me it would be ready (today) and it wasn’t. I have a flight tomorrow and they told me they would get it done in the morning so now I have to go pick it up on my way to the airport. Sales reps were nice though.

Terrible selection and fit for more slender individuals (size 15 shirt/​30″ waist) — the cuts are very old fashioned (lots of pleated pants) and made for very large individuals only. Even their trim/​fitted shirts balloon. Note: I’m not looking for some crazy super slim/​skinny fits (like super skinny & poor quality H&M variety) but rather quality with a more closer fitting, modern style. This is definitely not the store for that. Stay away if you are slim.

Quite frankly, I just don’t see the appeal. My husband and I went here a few weeks ago to try and take advantage of the «buy one, get 2 free» suit sale that Jos. A. Bank puts on every quarter or so. He wears a suit every day for work and was in need of some new duds. However, we were disappointed to find that the selection was really lacking, and seemed highly overpriced for suits that weren’t of the best quality. The cheapest suits we saw were in the $ 800-​$ 900 range, and went up to about $ 1300.
I’m glad to say that we did not end up buying here, and instead drove out to Leesburg Outlets the following weekend and got him 2 gorgeous suits (a Calvin Klein and a Joseph Abboud) at Saks Off 5^th for $ 500 total. The only downside is that he obviously has to have them tailored elsewhere so that’s additional $, but the quality and price just blow Jos. A. Bank out of the water. Off 5^th had an amazing selection of men’s suits from great brands like DKNY, Hickey Freeman, Valentino, and others for incredibly reasonable prices.

I had a great experience here. Mohamed was a really helpful salesman who respected my budget. He was also able to get my suit tailored for me two days earlier than originally scheduled so that it would be ready for an upcoming interview. It fits and looks great.

This place is fine for clothes as long as you never pay more than 50% of the MSRP for anything. I recently purchased 4 cashmere sweaters there for about 18% of MSRP. Look out for their «doorbusters» sales. Keep in mind that their clothes do not last nearly as long as say Brooks Brothers, but if you are cost-​conscious that doesn’t necessarily mean they are a bad buy. I think their Traveler’s shirts are overpriced. Check out Nordstrom for better quality.

This is not so much a review of the whole store (which while nice, is a bit stodgy in its offerings) but of one line of shirts they sell: their Traveler Wrinkle-​Free shirts. If you are young, don’t like to iron, and can’t afford to dry clean weekly, then the Traveler line is absolutely perfect. You can, I shit you not, wear the same shirt 20 times, wash it, and then re-​hang it without it ever looking wrinkled. Plus, the shirts come in normal or Tailored fit (for people who don’t look like Andre the Giant and like to dress trim). And since these shirts always drop below $ 60 during all Jos A Bank’s sales, they are just as affordable as any other quality dress shirt. Highly recommend the shirts, even if the store itself is not my top choice for other selections.