Dupont Computers, Inc.

I called them when I was having problems with my old computer and they made a house call. Did a great job getting it up and running — quickly. Then I worked with them to choose, purchase, and set up a new computer (desktop + printer). They were very responsive and helpful. Picked up my old hard drive and took it back to their shop to copy the files onto the new system, which was crucial since we don’t have a car. They answered all my questions and patiently overcame my worries. I think they’re terrific. Will definitely call them in the future if I need computer help.

I have been here a few times to have laptops repaired for various hardware reasons. They are an authorized Toshiba repair center, so can do work without voiding the warranty. Very helpful in checking to see whether products are under warranty, and always turn the repaired around in a couple of days. They always give me a price up front, and call if there are any discrepancies. Bonus that they are convenient to my office. Happy they are in the neighborhood!

I’m amazed that this place has gotten good reviews, really. My laptop needs a new screen backing (the plastic back that people usually put stickers on), which goes anywhere from $ 70 – 120 on ebay or amazon. Dupont Computers quoted me $ 135…FOR LABOR ALONE! Are you freaking kidding me?! I can get certain parts of my car serviced for that much. Then they wanted to charge around $ 100 for the part. $ 135 to sit there and unscrew a laptop screen and replace it? I think not, Dupont Computers. You are ripping people off… I’m still trying to pick my jaw up off the ground.

Honest, competent. Prices are good, knowledge of (at least the WinTel world) seems excellent, will tell you if something is not worth fixing.

Very nice and knowledgeable staff. Hard Drive recovery issue was beyond their capabilities but they referred me to another service that was able to do the job. Would return again for other needs.

These guys basically stole $ 50 from me. I took my computer in to have it looked at, and I was promised that within 24 hours they would do a diagnostic and that at that point I would have the choice to pay only a $ 45 diagnostic fee or else pay to have them fix the problem. After the diagnostic (which was not completed on time), my computer was simply working properly, so I expected to be charged only the $ 45 diagnostic fee. Instead, they billed me $ 95 for repairs, even though I was never given the promised estimate or even a proper diagnosis of the problem. I don’t like being lied to or stolen from. Go elsewhere.

I’m an international consultant and have been using Dupont Computers for about a decade. It’s always been a pleasure getting my laptops up to speed when I’m back in DC. I feel this small, personal company is a neighborhood jewel.

My Gateway had a meltdown after installing Windows 7 Service Pack 1 — wouldn’t start up at all. These guys did a great job repairing Windows. Didn’t need to reformat my hard drive or recover any data. Well worth the money.

Our adorable but evil cat ruined our Dell laptop. With his vicious little claws, he gouged out the 8, i, o, j, k, l, m, comma, period, alt, and space bar. Then he chewed them. Then he played hockey with them.
I had ordered a new keyboard from Amazon, hoping to replace it myself. But the instructions lost me with terms like «DIMM A memory module cover» and warnings to «ground yourself by using a wrist grounding strap.» I decided this was a job for professionals.
Dupont Computers wasn’t cheap — Our laptop was out of warranty, so the minimum labor charge was $ 95. But they’re convenient and professional. On our way to Lauriol Plaza around the corner, we dropped the laptop off. As our brunch check arrived, Dupont Computers called my cell phone to let us know the job was done. Easy!
And the new keyboard looks and works great.