CVS Pharmacy

I lived across the street for 2 years and had to use this pharmacy during that time. This is quite possible the worst place in the world.
My prescription is on auto-​renewal and is filled every 90 days. I would receive a text message from CVS saying the prescription was ready. I would go to CVS to pick up prescription that same day and not once was it ready. The staff told me the text message system doesn’t work — so why do they have it?
I changed to calling in the prescription every 90 days. Still, when I went to pick it up, it wasn’t ready.
I moved a couple months ago and changed pharmacies. I cancelled my auto-​renewal with this CVS and when I went to my new pharmacy, they told me CVS had not cancelled it and so they could not fill it. Even after moving and changing pharmacies, this place still haunts me.
Additionally, the lines are incredibly long and slow. Their system is always down. The self-​checkout lines never work. The store is never stocked and is always dirty.
Even if you are dying and this is the only place left to have a prescription filled, I would not suggest it. Entering this pharmacy would kill you before your prescription was ever filled.
Stay. Away.

Absolutely the worst CVS Pharmacy I have been to. I know EVERY CVS I’ve ever gone to has long lines, but the staff doesnt care. I wish we could upload video so you can hear how these ghetto girls behave. «IM OFF AT 8,“F» THAT LINE!” (Insert hysterical laughter and cursing here). I am so far beyond disgusted and I am embarrassed for the management. Your pharmacy should be the face of your business yet the only bright thing at the counter was the cashier’s NEON purple lipstick. UNPROFESSIONAL!

Don’t get film developed here. They did not give me a disc with my photos digitized, as they said they would AND they did not give me back my negatives. So I have my prints, but no way to make a copy of the pictures. When I complained they just said «We send our film out. What are you going to do?»

I recently bought a Visa Prepaid Card from the CVS pharmacy (in the Washington D. C neighborhood of Columbia Heights) less than a week ago because I need a low risk card that would only use the cash I put on it to pay two of my student loans on time this month. Fortunately, the Visa Prepaid card that I purchased from this CVS was high quality. I say this because the card was working within 4 hours of me calling one of the student loan reps to make my payment on time. Last, but not least, the CVS cashier who activated and scanned my Prepaid Visa card was well-​mannered and checked me out in a reasonable time frame.

Consistently the worst customer service of any industry, store, or service provider of any kind in the country. Even worse than the cable company.
Understaffed, dirty, long lines, 100% of the time.
Avoid

Clean and fast. Competent and friendly pharmacy department. Way better than u street or shaw locations!

Wow. I’m not sure why I’m bothering to repeat what seems to be a consensus but the woman in the pharmacy was confrontational before I even said a word. I wanted to transfer a rx From this store to another so I called. She wouldn’t let me get a word out and when I said I wanted to transfer to the other store and gave that address, she said I was calling the wrong store. It took 5 tries before she would even look up my name in the system. When she finally did she said «we haven’t filled a rx for you since Aug 2015» as if it were decades ago… instead of 2 days. She finally explained I needed to call the different store I want to transfer to, which would have helped from the start. Then finally I asked her name and she hung up. Rude I called and asked for the manager and was told I need to call an 800? number to complain instead

Great service, the employees were very friendly and helpful. Carlos helped us find what we needed which is more than i could have asked for. Great service!

Right now, you cannot buy anything you might want to eat or drink. Closed by order of the DC Health Department. I cannot seem to find out why. A few weeks ago, I had a good experience here; a pharmaceutical employee dissuaded me from buying a bandage for my knee. My doctor later decided it was necessary & gave it to me for free.

I went to pick up a prescription that they had told me was ready and when I got there the pharmacist said that it was not ready and I would have to wait 20 minutes. I chose not to wait and when I came back the next day they had mistakenly given my prescription to someone else!!! They would not believe me and even pulled up the receipt to show me but it was not my signature! After they realized it was their fault they would not answer my question of how this could have happened?!

Sure. I would get my prescriptions filled at this pharmacy again if I was dying and this was the only pharmacy in the ENTIRE city.
This is the crappiest most incompetent pharmacy I’ve been to ever. I am surprised they haven’t killed anyone yet (or that I’ve heard of). It took me all day to get ONLY HALF OF MY PRESCRIPTION. I really mean all day. My doc called it in in the morning and I did not get my meds till 8pm at night due to the pharmacy’s incompetency.
I normally tend to write good reviews because hey, spread the positive energy right? But I must tell you all to stay clear of this pharmacy. It is the WORST. I MEAN THE WORST. I really wish I could rate this place a 0 star.
The customer service via phone? –0 out of 100. Honestly. The pharmacy phone line is run by unprofessional and rude people.
Anyway. I don’t want to discredit the pharmacy cashiers. They are nice. But ONLY THEM. I understand why they are put in as cashiers because everyone else there are total assholes that should not be near customers. Or work in a customer oriented environment.
CVS get your shit together. Your pharmacy is the worst. Thanks.

I normally only review restaurants BUT THAT IS HOW EVIL THIS CVS IS!!! Someone NEEDS to burn it down and salt the earth!
Okay experience 1: I walk in there to take a quick two seconds to print 2 photos from my flashdrive using the photo machine. Sounds easy? WRONG. The machine wouldn’t work, totally not the employee’s fault. What was their fault? Ignoring me for a HALF AN HOUR. Yelling at me when they couldn’t fix the machine. I even tried pointing out the machine was just out of paper and that’s when they said it would take probably another 30mins to put paper in. I left in defeat.
Experience 2: And I wasn’t even physically there for this one haha. I had my doctor’s office try sending a prescription to the CVS pharmacy. What a mistake! I get a call back from my doctors office from a very distressed woman. Apparently the CVS pharmacist was just refusing to fill my prescription. When the receptionist tried getting an explanation, he launched into a tirade about how he was going to report her for impersonating a doctor and will get her fired (she in no way was trying to impersonate a doctor). I had to speak to the woman’s supervisor to explain that the CVS was evil and that they could send the prescription to another pharmacy. MY GOD.

My doctor called in my prescription and when I went to pick it up, they told me it wasn’t in the system. So I asked my doctor to call the prescription in again and they did, confirming that with me with a phone call. Before going in this time I called the pharmacy just to make sure they had it. A woman on the phone confirmed they did, even naming the drug that I was supposed to get by name. But they still couldn’t find it when I went in to pick up the prescription, and acted like I had never spoken to anyone there, that I was just imagining it.
Had my doctor call the prescription into the CVS on 14^st and had no problems picking it up there.
Hard to imagine this is a one time fluke. By the way, it’s damn hard to get the Columbia Heights pharmacy to answer the phone.
Will not go back.

I have been to many pharmacies in my life but this is the worst one ever!
In one occasion, having stood in line for 30 minutes and being quite sick, I was told that nobody could fill any Rx at 9pm because the pharmacist had to leave at 10pm. This was a ridiculous excuse as many other CVS locations have filled an RX in 15 minutes. I was then told that there was a 24 hr pharmacy near Logan circle. I left and arrived at that location but guess what! Closed and no longer a 24hr. Pharmacy. I returned the next day to try to fill my Rx at this poorly serviced location and of course there is a line up 10 people deep. I walked to another pharmacy and they filled my Rx in 15 min.
On a second occasion, I stood in line 20 min to pick up a Rx that I had filled by phone. When I got to the front of the line, I was told that because my insurance had changed I had to wait in the drop off line. I asked why and he said it was because there was somebody behind me. I have never heard this excuse in any others CVS locations before.
So– I waited in line only to be told that my insurance was ok but that there was a screw up with my order. I now have to go back one more time to pick up my Rx.
And they also got my name wrong and put my Rx under someone else’s account!!! This pharmacy is terrible!
I conclusion, do not visit this location unless you want to visit the store an average of 3 times for one Rx!!!
Never ever returning here again!

I have been forced to come here many times since it’s in the neighborhood. Every time I walk in, without fail, I feel that the place is heading towards or recovering from the apocalypse. It always looks like the remains of confetti have thrown up all over the carpet, the store is only somewhat stocked, and there is usually someone wailing or screaming or shouting epithets inside.
The service here is … well, not service. Rude does not even begin to describe it.
I can’t wait for a real convenience store to put this place out of business.

Ohmylord. Waste of my time. This CVS is the closest one to me that offers a «full service photo lab» — meaning it will do most photo orders in 1 hour. I needed a sample photo card printed, and I chose this location instead of the next closest (at Dupont Circle) to get my stuff printed. I received a confirmation email that my order was ready for pick up on Thursday evening, and waited until Friday afternoon to go pick it up.
Well, after trekking here via metro with my infant daughter, I waited for a total of nearly an hour. During this abominable wait time, one sympathetic (yet severely under-​trained) employee tried to help. Long story short, my order was no where to be found, and she had no idea how to work the photo machines. It seems that even though this is a «full service photo lab» location, they do not have a photo lab technician on site, and the staff are not trained on how to use the equipment. She made a point of complaining to me how much she hated her job and how mad she was that my order wasn’t printing (I’d like to think she was mad on my behalf, but I think it was more, «I’m mad that I have to stand here at all and try to rectify this situation»). The manager, a frazzled man named Das, came out twice to try to see what the deal was, but after a few attempts at fiddling with the machine told me that basically «There is a problem with the machine and your order won’t print.» Rather annoying as I had received a note that my order had already printed and was ready to be picked up. As a consolation prize — after making a big fuss — I got a $ 2 coupon to use. Woo-​hoo — doesn’t even cover the cost of my metro fare to get there and back!
Besides the ridiculously awful photo services, this place is just slow as molasses and most of the people working here seem to be completely uninterested in customer’s needs. Professionalism is not a requirement to be hired here, I take it. I had a long time to wait and observe the work behavior, and noted lots of behind the counter Doritos munching, a Panda Express delivery from a friend to the gal trying to help me, and a visiting friend chatting up a worker for nearly 30 minutes about the plight of his relationship with his girl and how she did him wrong on some trip and how she ain’t go no respect for him no more… you get the point.
Dupont might be further for me, but I’ll make the trip to avoid this place.

Worst. Store. Ever.
The pharmacy takes forever. The smartrip machine has been down for over 4 months. The lines are long and the employees never know where anything is.
Avoid this place at all costs. It would be better to go down 14^th St and go to the one on V Street. The one on Columbia Road & 18^th is really nice too.

I have seen glaciers move quicker than the line at this pharmacy. I waited for AN HOUR just to have my prescription dropped off, and then another 20 minutes while the woman behind the counter figured out how to put it in the system. There were 6 people working in the pharmacy, though none of them seemed to be moving very quickly despite the growing lines.
After finally getting my script into the system I was told it would be an additional hour before it would be ready. Fat chance I’m spending another hour in this circle of Hell. I told them I’d be back the following day to pick up.
Upon my return the lines were much shorter and I was able to pick up the prescription with no issue. Afterwards, I worked my way around the stocking boxes that seem to constantly clog up the aisles of all CVS stores to the front hoping that I could buy stamps on the way out. Nope. They’re out. Same as me. Adiós, CVS!

I had my debit card number stolen from one of the registers here. NOT the self check out, but the register closest to the door.
I didn’t flash my card around, and I haven’t even used it in over a month, and lo and behold, I used it to buy purified water here… and it was used in less than 12 hours to make purchases on the other side of the continent.
Seriously.
I called the main number twice, to try to be connected to the phones at the front of the store, but they literally picked up the phone and hung up on me. I called the pharmacy and had them connect me up front, MIRACULOUSLY a well spoken helpful young woman answered the phone, asked me a few questions, seemed appropriately alarmed and said her manager was due back in an hour and would take down my number to call me back and that they would have someone look into it.
If she was faking, so be it. She was polite and helpful. but BE YE WARNED about the debit card machines!

I am on the prescribing end, and this pharmacy causes me and my patients more headaches than all other pharmacies in the area combined. AVOID!!!