Art’s Shoe Service

It’s sad to see a business go down hill. Art’s shoe repair and cleaners’ shortened its operating hours; they now open at eight instead of seven and are often not opening on time. I’ve been waiting for 25 minutes and now I’m late for work. Staff is friendly, but lately it doesn’t last! I guess it’s time to move to Georgetown Cleaners up the corner!

Whatever you do, do NOT step foot in here. I had two bad experiences with this shoe repair. First, they told me that the were going to have one pair of shoes fixed for me within a week, and they took two weeks longer. I had to come back twice, before they were done even though they told me they would be done earlier.
Second, and most importantly, Art’s Shoe Service broke my heels and refused to refund me, or pay for the damages. I gave them a pair of heels to fix, and they broke the heel of one, and did not fix the other at all. When I came in to have them fix them, they yelled at me instead of fixing the shoes, and refused to pay me for the damages. Not only have they always been rude and obnoxious, but they clearly don’t know how to fix shoes.

They lost my rug! My boyfriend dropped off a large, oriental rug here for cleaning two weeks ago They gave him a receipt and told him they would call me that day with a price quote, because they had to send it out to be cleaned. I never heard from them, so I called them today to check in. The woman who answered the phone barely spoke English and could not understand me. She was super rude. I gave her the receipt number and said they did not have the rug and had no idea what happened to it. Now I have to go in and see if I can get compensated for it… I can already tell it’s going to be such a hassle.

I tried to take a pair of shoes here for a simple polish and the whole interaction was weird. First of all, they needed three days to shine/​polish one pair of boots. Odd. Secondly, they demanded 100% of the payment up front. I’m leaving a $ 400 pair of boots with you guys, I’m not going to ditch them to save myself the $ 15 shine fee. I felt uncomfortable about the whole interaction and decided to find another place nearby that was friendlier, and had more normal timelines and policies.

Art’s Shoe Repair does an OK job on my dry cleaning and shoe repair. They don’t do a fantastic job on shoes but a decent one. I’ve been there a few times since they are in the neighborhood, and today I just picked up a pair of shoes and a dress that was repaired and I think it was way too expensive for what was done. The dress was short sleeved and all it needed was a little squirt of fabric glue to fix ONE cuff, no dry cleaning. That was $ 16! And the shoes were flat leather shoes that needed new heels and a quick shine, and that was $ 25. So my total order was $ 42, which I think is pretty high for what was done. I don’t think I will be going there again. For those prices, I can go to a better place.

Awful. My fault for trusting my Frye boots with the closest repair shop around the corner, but I couldn’t have had a worse experience. Dropped them off to have them re-​soled only, told it would be a week. When I came back, they hadn’t re-​soled them and said they didn’t have anything that fit, but they’d randomly replaced the heel with a terrible cheap, stiff heel that leaves me aching every time I wear them. And they polished them black even though I specifically asked them not to, because they came with an unpolished finish that wasn’t meant to be black. Try anywhere else if your shoes matter to you.

Not as cheap as the shoe spot I used to go to in the mall but I assume there’s a reason why it is so cheap — you bring them back again the next month.
I brought my brown leather 2.5″ heeled boots here a few weeks ago for a shine, rubber replacement on the heel tip and patching the sole. I picked the shoes up on Saturday and the shoes were shined and looked fabulous. For $ 20 I was happy with the look.
The true test is how durable the shoes will be after this fix — I have had these shoes for 3+ years, which is a miracle if you know the shelf life of women’s boots. Once I wear these again and realize if the repair was a pass/​fail I will write and updated review.

I would not recommend this shop for shoe repair unless you don’t mind returning to the shop to have your shoes «fixed» on a monthly basis.
When I picked up my dress shoes after re-​soling, they looked great and were beautifully polished, but within a couple of weeks the new sole began to split off of the shoe. To Art’s credit, they «fixed» them again for free (and polished them). The soles split off again. And again. They fell apart three times before I gave up.
Art’s would get one star if it weren’t for their being so nice and willing to fix the shoes every time. It is just too bad that the craftsmanship didn’t cut it.
I finally went to another shoe repair shop to have the same shoes completely re-​soled for $ 20 more than I’d paid Art’s – money well worth it, in my opinion. Now I understand that Art’s had not only cut the replacement soles too short, but also had only glued new soles on, rather than stitching them.

Art’s is awesome! I brought in a pair of Frye boots that I had completely worn down. They resoled them and cleaned them for $ 45 in less than a week. They did a great job-​they look like new!

I brought in a total of 6 pairs, 2 pairs boots and 4 pairs shoes, and for $ 59 + tax, I have 6 new pairs of foot ware. The pricing is quite fair. The lady behind the counter is simply shy and from a different culture, not at all rude. Let’s please be nicer to our retail help… and allow for differences in personality. By the way, it took only 4 days.

Had a pair of relatively sturdy pumps that I wear to work almost every day that I needed to get re-​heeled (the morning and evening commute can really do some damage to even the most durable heels). Dropped off my shoes on a Monday evening after work, and they were ready by Wednesday evening. Reasonable price – $ 12.50 before tax, $ 13.50 after – and great job. They even polished them up a bit and got rid of scuff marks for me.
Some of the reviews said the woman who works there is rude and unfriendly – that was not my experience. She wasn’t especially chatty, but she was not rude and I was not upset by her at all.

I’m with Phil, I get shoes fixed all the time, and well Art’s Shoe Service is not holding up. More than that though was the lady at the counter has such a bad attitude. The first time I came in to drop off my shoes I thought maybe she was just having a bad day, nope I’ve dropped off shoes twice, and picked up twice, all 4 times, treated horribly. Lastly, they charge way more than other places. $ 25 to get a zipper fixed on a $ 30 skirt… um no thanks. This place is ridiculous and honestly would maybe go back even with the high prices but the attitude at that counter, unparalleled.

Art’s will always reheel, glue and polish it up. I brought them a pair I thought needed re soling, and they told me the soles were fine and they just needed glue– I appreciate that about a place!

I brought my favorite boots here and they did an awesome job repairing them for only $ 15!

I took a leather belt here to be shortened and to add an extra hole. It’s my favorite belt and figured since they were a shoe repair place and had good Unilocal reviews it would be a good bet.
The place where they shortened the belt looks terrible: Three straight cuts were made in attempt to «round» out the edges (as it had been before.) The cuts were ridiculously rough. The main cut was crooked. Now there is a noticeable divot (where the last hole used to be) on the edge of the belt. The new edges of the belt weren’t like oiled or anything to match the existing ones; the antithesis of seamless.
Basically a super botched job.
Won’t be coming back.

I accidentally left $ 60 in the pocket of a pair of pants I sent to be dry cleaned here. The dry cleaner returned the cash in full to me. That kind of honesty and professionalism is rare and further emphasizes why this is the only place where I’ll go! The shoe repair service is great, the owner does wonderful work hemming and repairing clothes and the dry cleaning is spot-​on perfect (pun intended).

I took about 7 pairs of shoes here based on the good reviews as well as a ton of dry cleaning. And for the amount they charge for shoe repairs, I really expected better. All of my shoes only required repairs to the scratched up length of the heels (getting stuck in sidewalks and grates, drunken nights, cement stairs) and re-​heeled (is that a word)?
The length of the heels were not smoothly finished at all, they looked bit lumpy and filled it on most of them… made me sad :*(
I guess I’m back to square one with shoe repair!

I had two shoes repaired for (I believe) $ 26 total.
My heels were BEYOND trashed when I brought the shoes in, and the lady behind the counter actually shook her head when she saw them, since she didn’t think they could be repaired.
Not only were they repaired perfectly, but they buffed and shined my shoes.
Amazingly satisfying experience. yay!

I brought a pair of leather flats in for stretching. When I came back to pick them up 5 days later, they seemed no bigger/​more stretched than before I brought them in. The rude lady who worked there did not seem very keen to take them and try stretching them more.

This was the first time I’ve had shoes repaired, and it was absolutely excellent. I brought in a pair of shoes that had been absolutely beaten to hell, and for $ 25 had so many things expertly repaired (putting two new heels on my dress shoes, sewing the upper back onto the sole, repairing a hole in the sole, shining them, and restitching part of the heel), I basically had a new pair of shoes.
They went above and beyond what had been promised, and I will absolutely go there each and every time.