UPS Customer Center

Initially I was going to write a really crummy review about this place, but I let me self chill out before taking the time to do so with this UPS location.
I reasonably can not give this location and it’s workers a bad review. The customer service here is pretty solid for the most part. In fact, the people I have dealt with at this location are very understanding and apologetic for issues. My guess is they deal with it A. LOT.
Personally, the blame for this location having so many issues with packages being delivered in the correct ways. They are understaffed, their facility is worn down and falling apart (If it was an abandoned building, I might not know the difference if it was open or not), and their location is not listed very well.
The problem with UPS is they are an 80’s company with an outdated mentality, that has REFUSED to update their services for the modern online markets. They are STURGGLING and their service reflects that. No a single person in the main offices and toll free numbers have a single CLUE what they are doing or saying. Full of excuses and bullshit to say the least.
It’s the workers of the chain stores that deserve a pat on the back for holding this sinking ship of a company up in most cases. This place is no different

Another ninja ups guy. Apparently not trained to use doorbells. 1^st attempt was probably my bad, but I would’ve heard the doorbell, and no infonotice was left, 2^nd attempt was at 5:45 pm so me and my lover were home, fully conscious, and neither of us heard anything. Also no infonotice was left because we went out at 7:00 pm. So I was not aware they had even tried to deliver the package since I didn’t have the tracking number or any of the information. The «final attempt» was at 12:30 pm, and the doorbell would’ve been enough to let me know somebody was there. I received the notice this time. It looks like he didn’t really give a poo about filling this p.o.s out, super duper informative price we have here. I called the number for the callback to pick up the package and also ask wtf. I told the woman I didn’t receive any notice the first two attempts, and she said «well honestly they don’t stick that well». Well honestly I looked through my bushes just to not be a butthole, and there is no way he or she left a notice. I doubt they even came to my door. And if they did they should’ve been able to use my doorbell. There’s a dunkin right off of my street, so I’m sure the infonotice may have ended up there somehow ;). Everybody I know has had issues with this place and their shiotty service. If I owned this company I would fire everybody there seeing how most of the reviews are complaints.

I suppose if you have to come down here, you’re already frustrated about your situation. What I can say is that I needed my package and it was undeliverable per the address on the box. The city was listed as Providence, rather than North Providence. The zip code was correct, but I suppose the driver didn’t have time to verify all that. Either way, I called UPS and the automated tracker over the phone told me what was up. It asked me if I needed to grab it today. I said oh yes. It told me within the hour I’d get a call. Within 15 minutes I received said call and the lady told me that the package was in Warwick and if I could make it before 7pm I could grab it. Otherwise, they’d place it back on the truck. She told me I needed an ID and the rules behind picking up the package. I got there and they gave me the package after checking my ID. No fuss. Sure, it was annoying that it couldn’t be delivered, but it was remedied, and relatively quickly. Hence, my positive review.

There is no way, using their automated telephone line to find updated information about whether on not my package is available for pickup at the service center. The tracking numbers say it is, other information from other sources indicates it won’t be ready until Monday. And this was all for an overnight delivery, too.
The automated telephone system only *hints* at the possibility that it might be ready now, instead of Monday. Now I’ll be driving all the way to Warwick just to find out.

Worst service center ever. Irresponsible drivers report wrong things and get packages delayed.

Love that I received a card today that my package was returned 2 days ago to the shipper … this is a doctors office … the driver was just too lazy to deliver … why don’t you hire people that actually want to work. I would NEVER ship from this company …

Awful customer service at this location on several different visits.
Their drivers are very friendly either. The one in my neighborhood near Pawtuxet Village drives like a maniac and just drops packages on the ground. No respect for other people’s things.

I would like to use words here that I think are not allowed on a public forum like this, but how much more inefficient can you be in terms of delivering packages? I recognize that you have to deliver your packages safely and soundly, but realize that when you give senders the option of a signature confirmation and you’re delivering between the hours of 8 – 5, most people will not have someone present to sign for them. Well, you say, you have the option to hold the package. Well if it’s an urgent package that’s great… if it’s available for immediate pick up and not «locked away in a trailer.»
Listen, if I showed up Saturday and I was able to pick up my package that was locked away in a trailer not only would the driver not have to drive by my house, I would have my package right now. But nope, it sits there in the locked away place until, guess what, they miss me again and then I get the notice saying «return to sender.»
It’s SO frustrating with this company. Why can’t you help your customers out for a change?

Endless, endless delivery issues. No matter that I spoke to customer service reps 7 times over a 3 day period to try and get the package delivered; it was returned to sender because of UPS incompetence. Amazon, please choose a different carrier!

When some very imporant and time-​sensitive documents were accidentally sent to the wrong address, the main UPS customer service wasn’t able to do much to help me, but assured me that someone at the Warwick distribution center would contact me within the hour. I was skeptical, but sure enough, I got a phone call from someone named John 30 minutes later and 10 minutes after that, the package was delivered to the correct address. Thanks for easily resolving a very stressful situation!

I’m really surprised by these reviews. The staff have always been really welcoming and friendly. They always add extra tape to make sure the packages are secure. I definitely recommend this UPS store.

Horrible customer service every time I go. I dread it when I have to go, never get what I need and everyone just passes the blame instead if helping the customer

last night, I finally got a notice on my door after a second delivery attempt on another amazon package (curiously timed to match a scathing feedback left on twitter?). I immediately signed that form authorizing drop-​off and 24 hours later, the form still prominently visible on my front door… however, amazon claims delivery was «attempted» again.
(if delivery was attempted, why is my signature still on the door & my package still in UPS custody?)
the form is going to remain on the door but sadly, I expect that my package will be returned to sender & next time I will have to ask that it (my package) be delivered to a friend who lives in a large apartment complex that UPS has no trouble finding.

Were it not for our regular delivery guy, who is pretty nice and tries, I would give this place one star. I have had nebulous «delivery attempts» made (I have two dogs, so I’d know if someone knocked because they always bark), which seems to consistent of some guy just getting out to slap up the notice and leave, or not even stop. This has resulted in a package being returned to sender, because the «hold for pick up request» is also another issue on to itself.
However, think the worst example was yesterday, the day AFTER Thanksgiving, Friday. We were home in the morning, and never saw or heard the UPS truck. After seeing via the tracking that somehow a ghost came by at 11:30 a.m. for a «delivery attempt,» I walked around the building and found no notice, despite the fact we were apparently «unavailable» and an attempt was made at 11:30 AM while we were wide awake and in the front room. Er? Figuring it was a lazy delivery sub, I requested a customer pick-​up. Well, the request went through on the website fine, but it mentioned on the website that the particular pick-​up location was closed Friday. I began to suspect that NO delivery attempt was made at all… and instead of putting in an «exception» a delivery attempt was input instead. I cannot fathom why, unless it’s because the shipper had guaranteed Friday delivery and it was a roundabout way of avoiding a complaint from the shipper. There are holiday «exemption» messages, so that should have been used.
Anyway, I go to pick up my package today and there is a long, long, line, some of which consists of people who are in the same boat– a package is in some ceiling high pile somewhere of items that never were out for delivery. I actually heard the service lady describe the pile to someone, as she did try to see if she could locate her pick-​up request. I unfortunately did not get that customer service lady. I got another, and she just looked at my tracking and said, «You made the request on Thanksgiving, so it will be ready Monday.» I was going to leave it alone, but after waiting in line for 40 mins thought better of it. «No, I made the request yesterday,» I pointed out. She then replied, «Yesterday was the 23^rd, right? That was Thanksgiving» she replies. No, it was the day after, FRIDAY. I decided to leave the crazy logic alone and just leave.
Uhm, if you chose to be closed on the day after Thanksgiving and fail to communicate accurately with shippers and receivers, that is your problem… but it does not turn the day AFTER a holiday into a magical extension of the holiday itself. I don’t know why she tried to use this logic on me. Just bite the bullet and say, «I’m sorry. We were closed, the tracking info was incorrect, your package won’t be sorted until later for pick-​up.» Geez. An apology goes a long way.
Anyway, so much for paying that 1 day shipping charge… I might as well have paid a regular 3 day charge.
Update: We cancelled our «hold for will call» pick up request, so that it would actually come on a truck today since one of us was home and that meant we could sign for it. We thought driving all the way back to the UPS Center was a waste after Saturday. The request was CONFIRMED as cancelled on the weekend. (Originally it did say there was no guarantee when I made the request, but per the system it was confirmed as cancelled). So I look at the tracking today, and guess what? It is being held for pick up «per customer request.» LOL. If we go there tonight and it has gone back to be put on a truck I am seriously going to have to throw a fit!

Dingy and unwelcoming
Under-​staffed
Slow
Undelivered misery gathers here in a steady line. A long queue of disappointed customers await their turn to be told a bureaucratic story of what clerk or paperwork failed to deliver results and parcels. A single, frustrated, unhappy processor does the best she can… but to little avail.
The building says Customer Center — not Customer Service Center, and I guess the omission is purposeful — it’s more a Customer Congregate & Deflect Center. All who enter here are unhappy, and many leave unhappier. Avoid at all costs — do what you can to work instead with a retail center, truck, or drop-​box. UPS isn’t this bad overall, but you don’t want anything to do with this joint.

My Phish tickets arrived without a hitch! Phew!

Today I missed a package delivered to my home, while I was there. To my dismay, I found the sticker on my side door, as I was taking out the trash. Frantically, I jumped online to find a phone number and came across this page Unilocal,and read the scathing reviews all about the location to which I would need to go to pick– up my package later tonight.
I remembered my town had a UPS store, so I called them and spoke to a gentleman try to get the package rerouted to that store. He informed me that to avoid a fee, I would be better off to call 1−800-pick-ups. I did just that and spoke to a woman who was very polite and instrumental in calling the distributor in Warwick for me, and after collecting my phone number asked me to wait an hour or so for a call from said distributor.
When I did receive the call from the distribution center, not fifteen minutes later, they were able to set up a rendezvous not a quarter mile away from my home, twenty minutes from then. I met up with the driver at a local Hess station, presented my ID, and signed for my package. No hassles and no complaints.
I would recommend to anyone who misses their deliveries to contact this number (1−800-pick-ups) and I believe you will be much happier with the outcome. Sometimes it pays to go right to the customer support, over the actual phone number for the particular distribution center.

These guys are a bunch of jackasses. From the people who work in the facility, to the people who deliver the packages. I’ve lived several places in RI and it doesn’t seem to matter which driver I get, they all suck.
UPS has lost or misdelivered more packages to me than they have delivered. I’m talking a 9:1 ratio. The drivers leave the packages wherever they want. Outside in the rain? No problem. Live in a locked building? It’s cool, he’ll just leave it outside for anyone to steal, no matter what crappy neighborhood you reside in.
I’ve not recived packages worth hundreds of dollars. When the new iPhone came out, never got that package.
Thankfully, AT&T refunded me… you know. like 3 weeks later. After I had waited two weeks for the phone.
I ordered custom wristbands for a charity event. Paid with my own money. The bands never showed up (though «delivered») and neither UPS nor the shipper gave a crap. It was too late to order them again because they were custom and took 2 – 3 weeks to get made. Does UPS care whether a package is recieved? No they care that it’s off their truck.
When a shipper doesn’t have insirance then I HAVE TO SUCK UP THE COST because according to UPS, «the delivery is at the discression of the driver». In other words, they can leave a package wherever they want to. If it gets stolen, oh well.
I have left GIANT SIGNS on my front door telling them not to leave packages outside. Or if it needs a signature, to CALL MY NUMBER and I leave my number on the sign. They never call. This last time, they actually put the «we missed you» sticky OVER MY SIGN.
Seriously, I hate UPS now.
As for this facility… expect to wait at least half an hour any time you come in. Even when I get packages held here (because I know they’ll lose them if I have them delivered) they still manage to lose them. I’ll come in after they’ve told me the package is at the facility. They tell me they’ll hold the package in the office, and lo and behold… when I get there they can’t find it. After waiting an hour.
Then it’s «come back tomorrow, we’ll call you in the morning». Warwick isn’t that close to me, and especially when I lived in Portsmouth, where Warwick is an hour away, it is ridiculous.
I never, ever purposefully use UPS… only when I don’t have a choice, because many online shippers don’t give you the option of who they’re shipping with.
I loathe UPS in Rhode Island,. This facility and its drivers are the worst.

Just an update now that I’ve calmed down a little. I don’t want to retract any of the statements that I made previously, as I will use Fedex and (believe it or not) the USPS over UPS almost every time, there is one time I will use UPS. When I have a parcel that is over 10 pounds and it doesn’t have to be there tomorrow 9or two days from now), I will usually pick UPS as they do have a relatively good Ground system, compared to Fedex, and the USPS usually charges an arm and a leg if it is heavy and you use your own packaging.
‘Nuff said!

I receive packages all the time from Fed Ex. They come from all over the world and the country. I was really disappointed at the customer service provided by UPS.
The lady I spoke to was very rude and unhelpful. i was trying to retrieve my package and she would not assist me (despite having my tracking number). Seriously. There are other more helpful and affordable carrier services… IT was so ridiculous trying to talk to her!!!