Firestone Tire & Service Centers

I ordered 4 tires on a Friday and was told that they will be in the next day (Saturday). I made an appointment for the following Monday morning to have them installed. When I arrived Monday morning for my appointment, the associate told me that the tires are not in yet. He told me that there are no deliveries on the weekend. I ask why no one called me to explain that the tires won’t be in on time. He just apologize for no one calling me. They assured me that the tires will come within an hour and half. 5 hours later is when they finished my truck.

I’ve been to firestone 2x and both times there was issues. 1^st time I went to get an inspection and leaving when I pressed on the brakes they swicked my car has never done that before turns out the guy didn’t put something back on correctly.
Second which was this Wednesday I asked Nick about what was the difference between synthetic and normal oil change. I ONLY ASKED i come back after the oil change and he told me the total $ 50 I was like maybe thats just taxes plus the air conditioning check. Untill I looked at the receipt and saw that I was charged for the synthetic oil change when I said no I didnt want it I only asked. I am upset because idont know if he actually gave me the synthetic blend that I DID NOT ask for or did he just charge me for it.
The reason why I gave it 2stars because my oil change was in a timely manner but. Service wise/​customer service was no good men were arguing it wasn’t professal and clearly He didnt listen to what i asked for. Will I come back… might not

Incomplete Auto Care…
These guys waisted my time and do not offer what they advertise. I called ahead and asked if they would swap out my all season tires for my studded snow tires (I typically seasonally change the tires). The guy on the phone, Chris, said sure come on down and we can get it done. Unfortunately, when I got there the guy at the counter told me since the snow tires where «used» they could not put them on the car. I explained I was swapping out my current all season tires for my studded snow tires which are in excellent condition. He said they would not change out the tires if they were not new or firestone tires. I asked him why they did not tell me this on the phone before waisting my time and he had no good answer. I ended up at Sears Auto service a quarter mile down the road… they did the service no problem… go there instead.

I’m a mechanic that has severe back problems and I can’t work on my own vehicles as much as I would like. I have taken several cars to them for work and inspections and would highly recommend them to anyone. Their tires are the best and the service is outstanding. We have become friends and I feel very comfortable with someone else working on my cars which is very hard to do when for forty years I didn’t trust my and my families safety to anyone but me.

I bought 4 new tires for my car. Ten months later I ran over a screw. I took it in the same day and I had a road hazard warranty. All it cost was $ 20 for a new tire. Mike at the service desk is extremely helpful!

Got my car inspected and was very friendly and I didn’t feel uncomfortable like I usually do being a women at an auto place. The guy even showed me exactly what I needed on my car and explained everything so I knew I wasn’t being ripped off.

I have been to this Firestone location three times in the past month with two different cars and have received top notch service. The staff is very friendly, professional, and knowledgeable! All three times I was in and out of there faster than the times they quoted me. If you need an oil change or some more thorough work done on your car, I highly recommend this location!