First of all, the location is crappy. Attempting to take a left onto post road is quite the feat. My butter pecan iced latte was made with love however my pepper bagel was made with hatred and angst. I’m not a big complainer but it was charred. The bagel was hard and the cheese was dehydrated. I took one bite(I wanted it to be edible since it was most likely my only meal until about 8:00). It baffles me that the person who prepared and served this would think for a second it was an acceptable bagel. Blech. I brought it back and they made me another. the girl who helped me that one look at it and said«Oh!» My second bagel was fine. Maybe they just need to turn the angry toaster down a notch.